I can honestly say Enrique Carvajal is the best salesperson I have met. He was extremely kind and answered all of my answers without hesitation. He gave the perfect deal for my Lexus RX and I doubt I would've gotten a deal like that from anyone else. If you ever go to Santa Monica Lexus, make sure you ask for Enrique.
"Win! Win! experience for buyer and seller"
This is the second time I purchased from Lexus of Santa Monica, and my 4th Lexus.
The professionalism, service, negotiating process from start to finish, was truly a rewarding experience with Enrique Carvajal, along with Mark Harding. Enrique went out of his way to pick me up from Carmax (sold them my car), loaded up all of my belongings and drove me back to Santa Monica to complete my purchase transaction. He was extremely thorough in explaining all of the new systems, and even tested me before I left to be sure I understood. I also got a text when I got home to be sure that all was good and to see if I had questions. He's available if I have any questions, anytime. He gave me his cell to call or text for any reason whatsoever!
I highly recommend anyone interested in a Lexus to contact Enrique Carvajal!
I went to the dealership to get an NX hybrid today. Enrique who's a very professional sale person went over the trim and the specs very thouroughly and answered all my questions clearly. While I was test driving, he showed and explained the great features of NX and he was extremely knowledgeble. The financial person, Julie, was also very helpful and got the paper work completed in less than an hour and I was able to drive off with a new NX in a few hours total. Every one there was very friendly and made me feel confortable. I had a wonderful experience there and I recomend going to the dealership for new cars.
- 2016 RC
Enrique Carvajal was very professional And friendly. Definitely knows his Job!! He is very knowledgeable about specific questions. very helpful, and a wonderful, personable person to work with.
"Ideal experience "
Rafael Navarro was to the point and very attentive to my needs. Very knowledgeable about specific questions. I had a question about my steering wheel shaking. I thought it would be a more involved repair and Rafael insured me of othe exact problem and he was correct! He notified me in a timely manner about my options and very patient with me. Very good tech!
"Efficient and Helpful Dealer "
- Karen C
I recently traded in my lease for a new one. Enrique helped me process most of the paperwork before I even got there. I was able to trade in my car, on the spot, for a newer model at the price I wanted. It took minimal amount of time, on my part, and everyone was friendly and helpful. Dealerships can be time consuming and overwhelming but I found my last visit seamless and hassle free.
"Great Experience with Enrique Carvajal!"
Enrique knows his stuff! Came into Lexus SM late in the afternoon for a Lexus ct200h ... ran into Enrique ... he knew his product, made the buying experience a breeze and BOOM we were out the door with a new car in no time. Thank Enrique for making it easy! 5 Stars.
"Great Car Buying Experience"
Enrique has superb customer service. Very personable. No hassle car buying experience. Dealership was able to cater to my financial needs. Definitely recommend this dealership.
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"Santa Monica Lexus beat 13 other offers"
I spent 3 months researching options and programs for Lexus, BMW and Infinity and finally landed on Lexus. It was at that point that I started shopping 12 different dealerships in the Southern California area, in addition to one broker.
Enrique Carvajal at Lexus of Santa Monica ensured me that he could beat any price and was incredibly patient with me while I shopped around. In the end, he beat out 13 other offers, some by almost $50/mo on a lease. Scheduled to leave the dealership at 5pm on a Friday to be with his family on a holiday weekend, he stuck around to complete the deal and leave me in good hands. Everyone from the General Manager, Sales Manager, Finance Manager and Delivery Specialist took care of me like I was a longtime returning customer. I am looking forward to many more experiences like this one with my new preferred dealership of Lexus of Santa Monica.
"The BEST dealership experience!!!!"
As a newbie to this whole car buying experience I couldn't of asked for a better person to assist me in the process than Enrique Carvajal. I came in with zero knowledge, which can be a little scary especially when dealing with anything sales related. However, unlike many other salesmen, Enrique did not take advantage of this opportunity. He sat down with me, got to know me and what exactly it was that I both needed and wanted. I spent hours at the dealership coming up with every question imaginable and Enrique never lost his patience and gave me the honest answer, no matter how it could effect the sale. I genuinely appreciated his time, knowledge and personality throughout my entire experience. Thank you so much Enrique!!