"Amazing experience. "
I was super impressed with Enrique's professionalism and knowledge about my new GS. He took the time necessary to make sure I was confident about my purchase without being pushy. I would highly reccomend Enrique and Santa Monica Lexus.
"Excellent Experience with Enrique Carvajal"
Best dealership I've ever been to. And best, friendliest, most knowledgeable salesperson, Enrique Carvajal. He got me exactly what I wanted, for the price I wanted. I had a BMW 3 series on a lease, my lease was up, so I wanted something completely different and new. I loved the new Lexus IS F sport, so Enrique helped me find the exact car with the package/colors I wanted, and for the price that I could realistically afford.. If you're thinking about coming to this dealership, do it- and ask for Enrique. He was so friendly and personable during the entire 3 hours I was there.. he will do anything to help you get exactly what you're looking for and close the deal. He was a great listener, and really took the time to hear me out with what I wanted..and got me exactly that. As far as quality of make, the difference between BMW and Lexus if you're looking for a nice mid-price ranged sedan- is MAJOR. BMW is nice, but Lexus has so much more to offer for the same price. The IS series compared to BMW 3 & 4 series.. sleeker body style, better/more comfortable seats (lumbar support!!), color combos, engine, sound system, features, everything.. also it just drives so much better than my BMW and I'm soo happy with it. Go to SM Lexus if you're due for a new car. You won't regret it.
- James Cohen
I recently bought a new NX200t from Enrique Carvajal. I am a first time car owner and was initially very nervous going into this process but Enrique greeted me right away and made everything run so smoothly. He went through all of the payment options, helping me to find the best plan for me and a plan that will help my credit as well, and then walked me through all of the details of the car for about half an hour until I knew all of the ins and outs of it. He even went the extra step of syncing my phone to the car and offering to FaceTime or drive to me if I was having any difficulties syncing my building clickers to the car at home. Enrique turned what I thought would be a multi-day process into a quick in and out with the best payment plan possible. Really amazing customer service, if you are looking for a Lexus you should definitely ask for him.
"Enrique is the man"
We just bought our second and third Lexus' from Enrique. Down to earth, transparent, by far the best car buying experience we've ever had. Can't recommend Enrique highly enough.
"Fantastic Sales / Enrique Carvajal"
I’m a longtime customer of Enrique Carvajal, and I just bought my 6th Lexus from him. I worked with him previously when he was at Jim Faulk Lexus, but I followed him to Santa Monica Lexus. Enrique truly works hard for his customers; he always goes to bat to get the best possible deal. He also makes every transaction smooth and easy. We agreed on our deal over the phone, and by the time I got to the dealer, all the paperwork was ready to be signed and the car was detailed and ready out front!
"Enrique for the win!"
Enrique was the first face I saw when I walked into Lexus of Santa Monica. He was incredibly helpful and knowledgeable. I leased my first Lexus from Enrique largely because he made the experience so enjoyable and he worked hard to meet my bottom line. I would recommend Enrique to anyone looking to lease or buy a new Lexus.
"Best Service From Enrique"
I went in to the Lexus dealer the other day to browse a certain car, not knowing that I would walk out with a car lease under my hand. I walked into the dealer and someone had me speak with Enrique Carvajal within a few minutes. From the very beginning, Enrique made me feel very comfortable. Walking into the dealer can be a bit intimidating, especially if you have never leased or bought a car before. This was my very first big purchase that I had done by myself, I didn’t know what to expect, I was told by many people to be weary of car salesman, but luckily I was placed in the right hands.
I test drove a vehicle with Enrique and fell in love with the car. After the test drive, Enrique and I sat down and discussed pricing. During this time, Enrique had already stayed past his work hours and the dealership was about to close. However, he never once rushed me or became pushy. He took his time to thoroughly answer all my questions and made sure that I was comfortable with everything before I made my decision. During that process, I also had to open up a new insurance policy… Enrique helped me call a few different companies to help me get a good monthly premium. He gave me good insight on what I would need out of an insurance policy and within a matter of time, everything was good to go. Once that was set in place, he gave me a great lease deal on the vehicle.
I wasn’t able to take the car home that night; I had to pick It up the next day. Unfortunately, I was going to have to uber to the dealership after work during the worst rush hour in order to pick up my car, but Enrique insisted that he bring the car to me. Enrique and one other driver drove in traffic from Santa Monica to Mid City LA just to bring me my car! All in all, his service is impeccable and he really took the time and effort to help me. It didn’t matter to him that he had to go out of his way by staying late that night and driving my car to me the next day. He really is very personable and an all around good person. If you are looking at Lexus vehicles, you must see Enrique at Lexus Santa Monica.
"Best car buying experience bar none. "
We have been driving Lexus Cars for several years and have got our previous cars from a different location, not the Santa Monica Branch. Being familiar with the process of buying/leasing a car, it's all about who can provide the best deal for the car you want. We were in the final process of leasing a car with a different dealership and at the 11th hour I called Lexus of Santa Monica to see if they could be more competitive with the deal. Thank god I got transferred to Enrique Carvajal. The most kind, down to earth, sharp representative I've ever deal with in the past. Enrique should be hired to General Manager, or be running his business somewhere. He understands customer service and tailoring the best deal for the consumer. I spent maybe 45 minutes in the dealership and was on my way... and it took 45min because we were waiting on my insurance guy. If i had come in with my insurance info I would have been out the door within 15 minutes. The staff did an exceptional job detailing the car and making you feel good. If you're reading this and thinking of getting a Lexus, trust me, insist to speak with Enrique. If he tells you he will get the deal, you can trust him. Turns out we got the car we wanted, and at a better rate. Expectational customer service.
I absolutely LOVE this dealership!!! I went in to see about trading in my 2015 Lexus IS 250. I walked in and met with the best salesman Enrique. I can't thank Enrique enough for helping me get the car I been wanting for my family. Now with expecting a baby I needed more space and I got my NX-FSPORT!!! I couldn't be anymore happier. Enrique, had previously got me into my Lexus IS 250 at the Beverly Hills location. He has demonstrated great amount of integrity and professionalism. I had to continue following him regardless of his location. If you are looking for someone to really take the time and addressing questions or concerns about the big step of buying. Enrique is the person to seek. This man will make sure to get you the best deal possible.
He was fabulous and fast. He works hard to make the car deal work for you and your own context. I highly recommend that he promote and train other salespeople. Enrique was very sensitive about my needs and truly wants to make a deal that makes sense to the customer. He is very bright and knows a tremendous amount about every aspect of the Lexus and will help you with anything that you do not understand. He is a true expert salesman and also a good person who understands people! I have bought two cars from him; I was lucky he was still at Lexus.
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