"Best Service From Enrique"
I went in to the Lexus dealer the other day to browse a certain car, not knowing that I would walk out with a car lease under my hand. I walked into the dealer and someone had me speak with Enrique Carvajal within a few minutes. From the very beginning, Enrique made me feel very comfortable. Walking into the dealer can be a bit intimidating, especially if you have never leased or bought a car before. This was my very first big purchase that I had done by myself, I didn’t know what to expect, I was told by many people to be weary of car salesman, but luckily I was placed in the right hands.
I test drove a vehicle with Enrique and fell in love with the car. After the test drive, Enrique and I sat down and discussed pricing. During this time, Enrique had already stayed past his work hours and the dealership was about to close. However, he never once rushed me or became pushy. He took his time to thoroughly answer all my questions and made sure that I was comfortable with everything before I made my decision. During that process, I also had to open up a new insurance policy… Enrique helped me call a few different companies to help me get a good monthly premium. He gave me good insight on what I would need out of an insurance policy and within a matter of time, everything was good to go. Once that was set in place, he gave me a great lease deal on the vehicle.
I wasn’t able to take the car home that night; I had to pick It up the next day. Unfortunately, I was going to have to uber to the dealership after work during the worst rush hour in order to pick up my car, but Enrique insisted that he bring the car to me. Enrique and one other driver drove in traffic from Santa Monica to Mid City LA just to bring me my car! All in all, his service is impeccable and he really took the time and effort to help me. It didn’t matter to him that he had to go out of his way by staying late that night and driving my car to me the next day. He really is very personable and an all around good person. If you are looking at Lexus vehicles, you must see Enrique at Lexus Santa Monica.
"Best car buying experience bar none. "
We have been driving Lexus Cars for several years and have got our previous cars from a different location, not the Santa Monica Branch. Being familiar with the process of buying/leasing a car, it's all about who can provide the best deal for the car you want. We were in the final process of leasing a car with a different dealership and at the 11th hour I called Lexus of Santa Monica to see if they could be more competitive with the deal. Thank god I got transferred to Enrique Carvajal. The most kind, down to earth, sharp representative I've ever deal with in the past. Enrique should be hired to General Manager, or be running his business somewhere. He understands customer service and tailoring the best deal for the consumer. I spent maybe 45 minutes in the dealership and was on my way... and it took 45min because we were waiting on my insurance guy. If i had come in with my insurance info I would have been out the door within 15 minutes. The staff did an exceptional job detailing the car and making you feel good. If you're reading this and thinking of getting a Lexus, trust me, insist to speak with Enrique. If he tells you he will get the deal, you can trust him. Turns out we got the car we wanted, and at a better rate. Expectational customer service.
I absolutely LOVE this dealership!!! I went in to see about trading in my 2015 Lexus IS 250. I walked in and met with the best salesman Enrique. I can't thank Enrique enough for helping me get the car I been wanting for my family. Now with expecting a baby I needed more space and I got my NX-FSPORT!!! I couldn't be anymore happier. Enrique, had previously got me into my Lexus IS 250 at the Beverly Hills location. He has demonstrated great amount of integrity and professionalism. I had to continue following him regardless of his location. If you are looking for someone to really take the time and addressing questions or concerns about the big step of buying. Enrique is the person to seek. This man will make sure to get you the best deal possible.
He was fabulous and fast. He works hard to make the car deal work for you and your own context. I highly recommend that he promote and train other salespeople. Enrique was very sensitive about my needs and truly wants to make a deal that makes sense to the customer. He is very bright and knows a tremendous amount about every aspect of the Lexus and will help you with anything that you do not understand. He is a true expert salesman and also a good person who understands people! I have bought two cars from him; I was lucky he was still at Lexus.
Other Employees Tagged:
"White glove service all the way"
Just bought a new Lexus from Enrique Carvajal. White glove service all the way. Great deal with minimum negotiation. Highly recommend this place for the cars and the salesmanship!
"Problem with new iPhone and my 2007 LS 460L"
As you can see I have had a Lexus for a while and my Wife has had them longer than me. we have bought several cars a Santa Monica Lexus. Once i found Enrique Carvajal, 8 years ago, I never looked any further.
He is the best I have ever seen and treats you like a guest in his home, and is more knowledgeable than any sales person i have ever met. I usually don't take the time to write this stuff, but wait until you hear what Enrique did today. When I called him and told him about my problem with new iPhone, he took the time to try and help me over the phone. When that didn't work, he drove to my house during his lunch break and helped me to get it fixed. Now remember, he is in sales and this was above and beyond. This is the kind of person he is. Santa Monica Lexus is very lucky to have him on their team.
I will never go anywhere else or deal with any other sales person.
"Awesome, quick no nonsense purchase :) "
This was our 2nd purchase from this dealership, we went to Enrique whom we felt very comfortable with from the first time around. We appreciate his knowledge and expertise of the Lexus brand and most of all his ability to get the deal done! No games or gimmicks just an efficient transaction. I will continue to recommend Santa Monica Lexus and Enrique to my friends and family.
"Best for 10 years, Enrique Carvajal"
- molly moon
About 10 years ago, I had leased two Lexuses from Lexus of Santa Monica but felt that the quality of my service experience declined,, and so I decided to try another brand and just turn in my car. It was then that I met Enrique Carvajal, who was kind and helpful, even as I was leaving Lexus of Santa Monica.
I asked him for a card, in case I ever decided to come back. Two years later, I was back and
leased my first of three cars from him. Each experience was a pleasure; Enrique is knowledgeable, helpful and personable.. I recommend him whenever I can and each person to whom I have recommended him, has had an incredibly satisfying experience. I cannot imagine buying a car from anyone else
"Enrique Carvajal is the BEST!"
Excellent service and great communication with Enrique Carvajal. Enrique was so sweet and patient with me. I can be a little scary when buying a new car, I don't like it at all. However, I did like the dealership. It was clean and has comfortable seating when waiting for decisions to be made. I received top service from Enrique Carvajal who treated me like a human being and not "here comes the next victim"....lol...he was great. I'll be seeing him again in 3 years.
"Great Services "
I recently lease a car at this dealer my experience here was excellent. I was looking for a car for a week in different dealer, Infinity they run my credit and they gave me a deal but it was to high and down a lot more. Then I when to Mercedes this people her had me waiting for three days so they can say at the end that they needed a cosigner I did bring the cosigner with really good credit and they where asking for too many papers took everything so at the end they said no. So I when to this dealer Lexus the sale representatives Enrique was really nice friendly, and with a fast service in less than an hour he approve me with a new car RX 350 something that I wanted. The service was fast and good in less than two hours I was driving out with my new car. I highly recommend this dealer with Enrique.