Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Eric Bukhari
My Review of Browns Manassas Subaru:
This letter is in response to a recent and very positive experience at Brown’s Subaru of Manassas, and in particular to the professionalism and ‘above and beyond’ mentality of two of the employees: Mr. Yogi Sharma and Mr. Eric Bukhari.
First of all, my car (’01 Volks Passat Wagon) was totalled by a negligent driver a few weeks before the New Year and had been suffering the “car buying experience” ever since. My wife and I have been proud owners of a ’00 Subaru outback for many years and knew we wanted our replacement vehicle to be just as reliable, safe and utilitarian as our old one. And as you probably guessed, our choices narrowed down quickly to another Subaru. One day before New Year’s eve, my wife found an enticing advertisement on the Brown’s Subaru of Manassas website and thought it was worth 2.5hr (rush hour) drive to Manassas. She was right (as usual).
I managed to pull into the dealership well after closing time and pitch black. Eric was patiently waiting, with a smile and had the outback I was interested in ready for inspection and parked conveniently under some spot lights. I was immediately and pleasantly surprised that he gave me plenty of time by myself with the vehicle, and even when we went back to his desk, was at no time pressuring or overly conversant that I was used to at other dealerships. The discussion I had with Eric about the vehicle was simply to ensure that this particular vehicle would be suitable for my family, and that I would be happy and confident about the purchase. Eric was by far the top salesman I have dealt with over the past three weeks, and quite frankly, changed my impressions about the business ! When I was on the fence about purchasing the vehicle without having my wife look it over as well as my mechanic in Maryland, Yogi came over and sealed the deal with what I would consider unorthodox procedures. We agreed on a purchase price, and with Yogi’s expert consultation I was confident enough to leave the dealership in my new ’06 outback for a test drive back to Maryland and to have the vehicle fully inspected the next day. I was thrilled. Needless to say, we kept the vehicle.
We have already passed along several recommendations to our friends and relatives about the dealership and will not hesitate to return for our next vehicle purchase. Yogi and Eric are a great team and I am thankful for their careful attention to my needs, concerns and making this whole car buying experience very simple and quite pleasant. The Ingrams are now a two-Subaru family and wouldn’t have it any other way.
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