My Review Of Park Ave BMW:
I have a 2008 BMW 535xiT wagon, now out of warranty, and I live in NYC. I am a car enthusiast, love BMWs and will not tolerate being told a load of baloney by a dealership. Park Ave BMW is the only place I would consider taking my car for service. It isn't cheap, but it is by far the best service facility I have ever had the pleasure of dealing with. First, it is a beautiful facility - open, spacious and clean. Second, they have customer service down to a science. They always assign the same service representative to me, so I am greeted by the friendly face of Eric Cuello every time I arrive. He efficiently and professionally discusses the issue with me, and I am out of there with a nice loaner in a few minutes. Eric then calls me with the diagnosis and the cost before proceeding with the work, and calls again when the car is ready. Third, and perhaps most importantly, the technicians are absolutely first rate at Park Ave. I have had my share of issues with the car, and Park Ave. has consistently been able to correctly diagnose the issue and fix it promptly, even identifying issues that were done improperly at other BMW dealerships (e.g. improperly installed sunroof cartridge) and correcting them. And they always seem to have the parts too, as I never seem to have to wait for them. I have read nightmares on BMW forums about the way other dealers have handled the same issues I experienced, and this makes me trust and appreciate Park Ave all the more.
Bottom line: Eric and the Park Avenue team are first rate and I'll gladly give them the highest rating. The only reason I put a 4 for cost is that BMW parts and service are expensive, but based on my experience with other dealers, I believe I am getting a fair price at Park Ave.
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