Erica Graham

I spent almost two years trying to find the RAV4 we wanted. After I found Toyota of Boardman I had one in only two days. They were very transparent and made sure I took advantage of a $1,000. off Toy wanted. After I found Toyota of Boardman I had one in only two days. They were very transparent and made sure I took advantage of a $1,000. off Toyota promotion which I was unaware of. The purchase process was totally pain free and they made sure I did not lose my chance at buying, as I was coming from the neighboring state, a few days later (they allowed a small cash deposit over the phone to hold it). The RAV4 comes in a huge variety of engines, trim levels etc., we purchased the exact one we wanted in the color we wanted with every option we wanted. We could not be more pleased and look forward to dealing here again. The price difference vs. my home town was also a shock and a pleasant surprise. They saved me several thousand dollars for taking a 40min drive to Ohio. More

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Outstanding team! We were in and out in 30 mins and drove from Cleveland to pick up our new ride. They were friendly and phenomenal. We were in and out in 30 mins and drove from Cleveland to pick up our new ride. They were friendly and phenomenal. More

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This dealership sold me a damaged vehicle and listed it as a CPO. Now 2 months later wont return my phone calls that i placed asking for where my registration is. This place has zero accountability and tre as a CPO. Now 2 months later wont return my phone calls that i placed asking for where my registration is. This place has zero accountability and treat you like a king until you sign. Then you quickly become a jester. Save yourself the hassle. Pay more elsewhere and get good service. I promise you, everything I said here is dead accurate and true. More

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Coverup, deceitful, arrogant, lack of integrity, lack of honesty...etc. I could go on but these are just a few words I can use to desvribe my experience with BOARDMAN TOYOTA. Ill be fair here and 100% hones honesty...etc. I could go on but these are just a few words I can use to desvribe my experience with BOARDMAN TOYOTA. Ill be fair here and 100% honest!! Salesperson was great, finance manager was also good experience but when I discovered a few days after buying my CPO Tundra, that it had been severe structural damage, they simply denied it and chalked it up to “oh well”. Again, to be fair Ill explain in detail. Prior to buying I saw a showroom photo of truck with a very noticeable black scuff on rear drivers side. I made a point to write this down to look at when i took my 7 hr trip from nys to ohio to buy. Day i arrived it was torrential downpour so I quickly looked for this mark in person and saw nothing there. (A closer look would have saved me ago y because there indeed was a crease that was hard to see with water beaded up on area) Few days after buying I noticed this large crease in rear of truck by bumper. I had no prob getting this crease fixed on my own dime. I didnt expect a cpo (certified pre-owned) vehicle to be flawless. However, the day of my dent repair appt, the owner of shop pointer out to me the ACTUAL damage present. Im ashamed I did not see this while still not having signed papers because i would have driven 7 hours home without taking ownership. The entire rear portion of truck was pushed into the wrap around section or end of bumper! Not a small deal here. The dent repair guy showed me other locations where the damage was obvious if looked for. But I didnt look because I was under the belief that CPO meant it was inspected thoroughly. Heres where the story gets worse: for BOARDMAN. That scuff mark in photos was not present at time I picked up truck. The rep there who dealt with my complaint (SAMANTHA) pulled up this photo and acknowledged the scuff mark present but insisted that it would not have affected its being eligible as a CPO tagged vehicle. And I would also agree. Its a cosmetic blemish. And as I said earlier, I was at the debt repair shop to fix this on my own dime. Now that this structural damage was exposed, I expect to be compensated. Not oy did this dealership paint over that black scuff, they slso did one of 2 things: Hid the deeper structural damage or never officially gave the vehicle the said CPO evaluation that Toyota intends a vehicle to have to be called such. Im very disappointed in myself for trusting something that now appears to be in name alone (CPO). Im upset that a dealer would go to such lengths to cover up such damage then tag it as a CPO and depending on how toyota handles this case, im not sure if Ill trust buying another used toyota again. More

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New Truck Purchase Dear Stephanie – thank you so much for your help and understanding with my new truck purchase. As soon as I drove the SR home I realized I should hav Dear Stephanie – thank you so much for your help and understanding with my new truck purchase. As soon as I drove the SR home I realized I should have taken the SR-5. I know it was probably the type of exercise that you would rather not have to get involved with – but you did a great job taking care of my change of heart. Thanks again for your patience and understanding – you have made me a very happy customer. I had purchased 5 new Toyotas previously (when I lived in N.J. – I moved to Ohio in ‘98) and got excellent service from all of them (77 Celica GT, 83 Supra, 85 PU, 87 Supra, 89 PU). This is my 6th new Toyota and by far my favorite – and a good start to a relationship with you and Toyota of Boardman. Please convey my thanks to Kevin, Jim, Rich, Erica, and Jason for their help too. More

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New Corolla Our buying experience was very positive. Everyone at he dealership was courteous and friendly. Jim Barth and Erica Graham were very professional an Our buying experience was very positive. Everyone at he dealership was courteous and friendly. Jim Barth and Erica Graham were very professional and made the whole car buying process positive. More

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Easy and productive car buying Jim Barth is an excellent salesman. He has a laid back manner, good listener, and made it easy for us to find what we were looking for at a fair price Jim Barth is an excellent salesman. He has a laid back manner, good listener, and made it easy for us to find what we were looking for at a fair price. More

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Buying a new Toyota Everything about our experience at Toyota of Boardman was very positive. We had a wonderful salesperson, Jim Barth, who took a lot of time explaining Everything about our experience at Toyota of Boardman was very positive. We had a wonderful salesperson, Jim Barth, who took a lot of time explaining the vehicle and all the safety features. He helped us get financing and he had the car ready for us to take possession of in a very timely manner. I trust Jim and the dealership. As far as I’m concerned there is no reason to go anywhere else. More

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Expectations exceeded! Outstanding customer service. Forthright negotiations. Seamless transactions. Highly recommend working with Jim and Jason, expectations exceeded! We Outstanding customer service. Forthright negotiations. Seamless transactions. Highly recommend working with Jim and Jason, expectations exceeded! We are so happy with the purchase of our new vehicle and the experience at Toyota of Boardman. More

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Purchasing a new car was a pleasant experience The personal attention we were given was very instrumental in making the purchase. All questions were answered with great detail and made us feel ver The personal attention we were given was very instrumental in making the purchase. All questions were answered with great detail and made us feel very comfortable and confident in making our purchase More

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