Erika Perez at Capitol Honda

Erika Perez

Erika Perez

Erika Perez


Asst. Service Manager
Capitol Honda

Capitol Honda

745 West Capitol Exprssway Auto Mall
San Jose, California 95136

(866) 560-8438

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1silsi
9/25/2011 2:42:47 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Erika PerezErika Perez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capitol Honda:

Ericka was cheerful and eager to please with all requests. My car was ready when promised and has performed as expected.
I have been returning my car for service since I purchased it from this same dealer in 2007, and have always been satisfied.

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HondasR4Me
9/22/2011 11:55:23 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Erika PerezErika Perez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capitol Honda:

It is rare that you go to a dealership and find employees that truly care about your satisfaction. My service advisor, Ericka Perez, was not only proffesional and kind, but she went above and beyond the call of duty to make sure that I was 100% satisfied. I had a great experience purchasing my car and now a great experience getting my car serviced. Great service needs to be rewarded and I would recommend Ericka and Capitol Honda to anyone interested in buying or servicing a car.

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inspired_one
9/22/2011 2:58:42 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Erika PerezErika Perez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Capitol Honda:

Erika Perez was very helpful and friendly in assisting me at Capitol Honda. Even though I was just taking my car in for an oil change I did not feel I was treated any less important. I gave her a discount coupon for the oil change which she gladly accepted. She recommended tire rotation without pressure. I was impressed by her initiative to check my Accord for any recalls. Whether this is routine procedure or not this action reflects a dedication to make sure my car is safely drivable. Oil change was expressly completed ahead of schedule. Erika gave me coupons to a nearby car wash too which was great since my car was a bit dusty. Thanks.

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dwmillerphd
9/15/2011 1:43:55 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Erika PerezErika Perez
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Capitol Honda:

Today was my first visit to Capitol Honda, after several prior visits to Honda of Stevens Creek. Erika Perez was extremely friendly and helpful in explaining the service I received, and the everything was completed in a timely fashion. Overall the experience was very positive, and I look forward to using Capitol Honda from now on. Special thanks to Erika.

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