itstaylor81 5/10/2012 2:51:37 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Felino Serrano Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of South Bay BMW: My car got totaled 3 weeks ago. I was carless and nervous about the new car buying experience.My boyfriend dragged me to the South Bay Mini dealership as I had been eyeballing one of those beauties for awhile.Paul Sapienza came up to us and asked if I wanted to test drive. No pressure, no long sales pitch. He just gave us his personal experience owning and driving one--enthusiastically and genuinely.I was sold!The entire buying process was easy and smooth. I didn't have to be AT the dealership.We worked together via email and Paul was quick and prompt with getting back to me.He gave me a great rate and found my dream car within 4 email transactions!Picking up the little guy was also an awesome experience. Paul was excited to see us which made me even more stoked and assured that I made the right decision to come to South Bay Mini.Thank you so much South Bay Mini and especially Paul Sapienza for helping me out!!Taylor LeLong Beach, CA Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review