Frank Cardwell at Airport Honda

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Cardwell, Chuck Perciful

My Review of Airport Honda:
We have had several dealings with Frank Cardwell and many many dealing with Chuck Percival. They are two of the most caring, pleasant men we have ever dealt with anywhere. We make it a practice to only go to Airport Honda. The other local dealership simply doesn't care whethere they make a sale or not. Chuck will go out of his way for you. He calls afterwards to make sure you're happy and will do anything in his power to make sure the ordeal or buying a car, used or new is a happy experience. Frank handles the financial end of the entire deal and what a delightful man to deal with. Not pushy at all like so many in that role, and helps you to figure out what is best for your situation. Hopefully they'll stay there for many years to come. We bought a used car from them for our daughter and the seats happened to be wrong for her and by the third day she had such back pain she could barely walk. We called them, they said bring it back and we swapped out for another car. How many dealerships do you know that would do that for you? They went the extra mile which was so appreciated. They want to make sure you're happy and satisfied. We wouldn't go anywhere else. Thank you Chuck and Frank for everything you've done for us.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Cardwell, Billy Morton, Derek Smith

My Review of Airport Honda:
My wife and I came here just to look at cars, and even though they didn't initially have any cars we wanted, we were so impressed by how helpful Derek Smith was that we didn't look anywhere else. He explained a lot about every car we looked at, giving us the pros and cons of each one and helped us know what we could expect for our price range. A few days later we got a call that they'd just got a Saturn Vue in, and we went to look at it. Billy Morton showed it to us and was extremely helpful. Neither him nor Derek were pushy, but both made me want to buy a car from them by their honesty and kindness. We ended up buying the Vue, and are very happy with it. Everyone we worked with -- particularly Derek and Billy -- was so helpful that I hope to buy our next car from here as well. I've never been so happy with any car dealer before. The only thing that upset us was when we went to get financing, Frank seemed to just want us to sign everything he pushed at us without question, so we came out of his office scared we were getting ripped off or were going to get horrible financing. Everything ended up going through fine the way we wanted it, but we would have felt a lot better on buying day if he'd explained our financing better. Instead, the only way we found out anything was by asking him questions, which he seemed to try and avoid. Perhaps some of this was just because it was a Saturday and he said he couldn't know anything for sure until Monday when the bank was open. Overall though, our experience was very good, and like I said before, I hope to come back here next time we want to buy a car.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Cardwell, trustin Hampton, Russ Wakeman

My Review of Airport Honda:
I decided it was time to trade my car after driving it for 5 years. My sister had purchased a Honda from Airport Honda in 2003 and recommended that I look there first. I walked into the dealership looking to buy a used Civic but I had no intention of actually purchasing a vehicle that day. Russ Wakeman met me at my car and was friendly and eager to help. He helped me test drive two different civics but I just wasn't thrilled with the smaller size and drive of the vehicles. Russ then suggested I test drive a 2009 Honda Accord which I absolutely loved. We went into the dealership and after putting some numbers together, I purchased the 2009 Accord that evening. Trustin made sure that I got the best deal and Frank was great at helping with the paperwork and closing the deal. My decision to purchase the vehicle that day was due largely in fact to the stellar customer service I received at the dealership. After the purchase, both Russ and Trustin followed up with me to make sure I loved my vehicle. I plan on buying my next vehicle at Airport Honda!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Cardwell, Jim Davis, Chris Denny

My Review of Airport Honda:
Chris Denny, general manger, is an incredible person that has the best interest of every customer that walks thru the doors of Airport Honda. The quality of service is above reproach and it starts at the top with Chris and is evident all the way down the the entire staff.

Jim Davis is as good as it gets when working with someone on purchasing a new vehicle. Jim's attention to detail and thoroughness is incredible. He helped make the process seamless and enjoyable.

Frank Cardwell, business manager, knew we were scheduled to be somewhere else soon and did a superb job of working with us on our final set of paperwork with Airport Honda. He, too, was very thorough, knowledgeable, and sincere regarding the information he went over. When Frank had finished with us, we had no questions and truly understood our financial information regarding the new 2012 Pilot that we bought.

Airport Honda is a class act, has great prices, and a staff that makes car purchasing enjoyable.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Cardwell

My Review of Airport Honda:
Overall Bill was very helpful, courteous and professional. Bill doesn't seem to be very pushy which is good. He appeared to be very genuine and to the point which I appreciate. I am not the easiest person to make a sale with but I am sure I'm not the worst. Either way he did very well.

The only problem I encountered was in the finance office when I was given my payment. Not because the finance person (Frank) did anything wrong but because my payment was 60 dollars higher than what the sales manager had stated it would be. Apparently the manager who wrote the offer did not figure the numbers in correctly. I will say this, the manager made situation right and honored the deal he had written. That says alot about Airport Honda that they are willing to correct their mistakes.

It was a pleasant experience and I would not hesitate to purchase another vehicle from Airport Honda. In fact that was my second purchase at that location.

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