Frank Ibarra

I recently purchased a 2023 FORD Explorer from Ken Grody Ford in Buena Park, and the experience was absolutely top-notch. Emmanuel and Frank Ibarra went above and beyond to make sure I was comfortable with Ford in Buena Park, and the experience was absolutely top-notch. Emmanuel and Frank Ibarra went above and beyond to make sure I was comfortable with every aspect of the buying process, explaining features and financing options with patience and expertise. The whole team was friendly and professional, creating a pressure-free environment that made all the difference. I can confidently recommend this dealership to anyone in the market for a new car; their customer service truly stands out. More

Helpful 0

Report | Print

Overall, a very positive experience. Very friendly and respectful staff and a great facility. I had a problem of my creation and it was resolved in a timely and professional manner. Very friendly and respectful staff and a great facility. I had a problem of my creation and it was resolved in a timely and professional manner. More

Helpful 0

Report | Print

My experience buying the 2023 FORD Bronco Sport at Ken Grody Ford Buena Park was phenomenal. Francisco, the manager, and Mohamed, my salesperson, fostered a professional yet friendly environment that made Grody Ford Buena Park was phenomenal. Francisco, the manager, and Mohamed, my salesperson, fostered a professional yet friendly environment that made the entire process incredibly smooth. Particularly, Mohamed's knowledge about the car was really impressive. I must say, their customer service is simply second to none. If you're in the market for a new Ford, Ken Grody Ford Buena Park, led by team members like Francisco and Mohamed, is definitely the place to go! More

Helpful 0

Report | Print

Purchased a 2021 Ford Bronco First Edition from Ken Grody Ford in Buena Park. First interaction on the vehicle there were some miscommunication, however in the end the deal was completed and I got a great Br Ford in Buena Park. First interaction on the vehicle there were some miscommunication, however in the end the deal was completed and I got a great Bronco. I want to thank John Flores, Eddie Flores, Frankie Ibarra, and Kurt for all the help with this transaction. I will purchase more cars from them in the future. They honored the deal and made every effort to make the experience exceptional. All the way down to personally delivering the Bronco to my house. Thanks for everything! More

Helpful 0

Report | Print

Great sales person and finance team. Very easy to do business with in a very timely manner Very easy to do business with in a very timely manner More

Helpful 0

Report | Print

From day one, I have had the pleasure working with Tim Prete, he has been honest, and a joy, to work with. I can say everyone I had to speak with has been kind. Thank you! Prete, he has been honest, and a joy, to work with. I can say everyone I had to speak with has been kind. Thank you! More

Helpful 2

Report | Print

I am so thoroughly impressed with my whole experience here. This team went above and beyond to make sure I left with what I needed. The customer service at Ken Grody Ford in Buena Park is exceptional. Sp here. This team went above and beyond to make sure I left with what I needed. The customer service at Ken Grody Ford in Buena Park is exceptional. Special thanks to Jeremy and the finance team for such a warm and welcoming environment with unbeatable customer service. You all have made a customer for life. Thank you all for your hard work and dedication to your clients! More

Helpful 0

Report | Print

Three Peat Customer I purchased my 3rd. vehicle from Ken Grody Ford in Buena Park. This visit was a little different though. I was at the dealer to get a The Works servi I purchased my 3rd. vehicle from Ken Grody Ford in Buena Park. This visit was a little different though. I was at the dealer to get a The Works service done on my 2012 Ford Focus. While waiting, I went out on the lot and browsed around. I was out there for a while, no one approached me. Two vehicles caught my attention, the 2015 Focus ST and the 2015 Focus SE. No one came over to me, so I went back into the waiting room. When my vehicle was finished, I went back to the service counter to settle my bill. Tim P. asked me if there was any thing else he could do for me. I said that I actually wanted to test drive the 2015 Focus. He called Channa P. to assist me. Chenna P. provided great customer service to me and long story short, I am a 3 peat customer. I have to give thumbs up to Tim P. in service, he is a great asset to you business and this sale goes to him. Thanks! Denise Morris More

Helpful 0

Report | Print

I think this makes vehicle number 6 from Ken Grody. Class from start to finish... once again! We wouldn't go anywhere else! Thanks to Ken, Kurt, Channa, Frank & Ruben. The Ford Fiesta Hatchback was a p Class from start to finish... once again! We wouldn't go anywhere else! Thanks to Ken, Kurt, Channa, Frank & Ruben. The Ford Fiesta Hatchback was a perfect fit for our daughter. Now everyone in the family has a Ford from Ken Grody! Thanks again Guys. More

Helpful 1

Report | Print

Superb Customer Service! Would absolutely recommend Ken Grody to anyone looking to purchase a Ford!! We had excellent service from both our sales rep, Erick Cruz, and the fina Would absolutely recommend Ken Grody to anyone looking to purchase a Ford!! We had excellent service from both our sales rep, Erick Cruz, and the finance rep! The whole process was a pleasure and easy. Felt like we got a great deal and were treated with respect. Erick was very knowledgeable and took his time explaining all the perks and gadgets of the car to my daughter!! More

Helpful 0

Report | Print