Frank Talarico | Page 2

Planet Honda responded

Hello, Thank you for the awesome feedback on the knowledgeable, efficient, and overall excellent service you experienced with your deal! We are happy that Frank sealed the deal again for you and look forward to the next opportunity to collaborate!

Planet Honda responded

Hello Dani, It is regrettable to learn of your feelings regarding our team. We work hard to help guests enjoy exceptional assistance and always act with integrity. That your experience has led you to believe differently is concerning, and I’d appreciate an opportunity to speak with you about this matter directly. At your availability, please reach out to me at the number below. Thank you, Sue Lerch Customer Experience Manager 908-838-7526

Planet Honda responded

Hi Marco, Sixth lease! That's truly amazing. Thank you so much for continuing to work with Frank and the Planet Honda team through the years. It's awesome to hear this is your best experience yet, and we know he's going to love learning you brag about working with him! Please drive safe, have fun and we'll be ready to do even better when it's time for lease number seven!

Planet Honda responded

Hi, Thank you so much for being a longtime Planet Honda customer. We sincerely appreciate your business, kind words and recommendations. It's our pleasure to have provided you exceptional service throughout the last six years and we look forward to delivering the same first-class assistance through many more visits.

Planet Honda responded

Hello, Thank you for such a thorough and thoughtful review of your experience working with the Planet Honda team. Frank will appreciate hearing his positive and professional demeanor led to you enjoying a smooth and outstanding experience. Alessandra too will love to hear her professionalism is shining through. All of us wish you many happy and safe travels ahead and look forward to working with you again down the road.

Planet Honda responded

Hello Jay, Thank you for the kind feedback., Taylor will appreciate hearing his assistance was enjoyed and we're happy to have you as part of the Planet Honda team now too. Travel safe, have fun and come back to see us all again in the future.

Planet Honda responded

Hi Mo, Frank will appreciate hearing your compliment regarding his professionalism and communication skills. Thank you and your wife for trusting Planet Honda with your business. We hope you enjoy many safe and fun travels in that new Pilot and that you'll visit us again whenever we can be of future assistance.

Planet Honda responded

Hello, Thank you for the opportunity to earn your business. It was the pleasure of our Planet Honda team to provide a friendly and informative experience while assisting. Please travel safe and enjoy the road. We hope to see you again in the future whenever we can be of help!

Planet Honda responded

Hello, Thank you very much for choosing Frank and our team at Planet Honda! We're glad to see we provided an easy, friendly and professional experience. Please enjoy safe and exciting journeys on the road ahead and come see us again along the way. We're always here to help with whatever you may need.

Planet Honda responded

Hello Pavan, Thank you for alerting us to your concerns. It is unfortunate to learn we have not met our high standards for professionalism during your experience, and I apologize for any inconveniences you have been caused. At your earliest opportunity, please contact me at 908-838-7526 and I will do everything I can to help with your concerns over the all-weather floormats. I look forward to assisting you. Sue Lerch Customer Experience Manager