40 Reviews
Write a Review40 Reviews of Giovannie Scarpitta
August 31, 2023
DO NOT BUY OR TAKE YOUR CAR FOR SERVICE HERE! ! The vehicle we bought had a BROKEN AC INVERTER and the car had only 6,000 miles on it! It took them 2 weeks from August 15 to let us know that it ! The vehicle we bought had a BROKEN AC INVERTER and the car had only 6,000 miles on it! It took them 2 weeks from August 15 to let us know that it is broken. We are not given any update on when the part would come. Not a single call, we got a text (you can’t even reply) We are NOT OFFERED a reimbursement for a vehicle while they HOSTAGE my vehicle with NO UPDATE. We are left with NO CAR TO DRIVE. NO UPDATE. NO HELP! NO ASSISTANCE!! We had to call multiple times we were told on thursday august 24 that our advisor ROSA was ON LEAVE and NOBODY ELSE CAN ANSWER OUR QUESTIONS and we are met with nasty people to pick up. We are asking today august 31 when the part would come in, we are told by ASHLEY that it has to be answered by the parts department and just transferred me EVEN if the car is hostaged in the SERVICE department. The whole process is RIDICULOUS and something you would NEVER experience at honda or toyota. TRULY DISAPPOINTING EXPERIENCE from a new hyundai owner. New car and broken with only 6000miles. They had our lives on pending on their terms and they didn’t care if we are being hassled for this unreliable vehicle sold to us. We had to take ubers and find another mode of transportation when we bought a car for convenience. DO NOT BUY OR TAKE YOUR CAR FOR SERVICE HERE!! More
Other Employees Tagged: George Kaldas, Marc Colatrella, Alex KHAZANOV , ASHELY (Phone reception) , ROSA (service advisor)
August 28, 2023
To make you buy a car from their showroom they work like to earn 5 stars. Once the car is sold to you, the service department is very bad and never we will be able to reach them to get any solution for our to earn 5 stars. Once the car is sold to you, the service department is very bad and never we will be able to reach them to get any solution for our problems. No one to listen. Maintenance coverage package is a scam. For a flat fix we need to work like a detective. Better don’t step this place for car buying. Service team is important for a car showroom here it’s very worst. I really suffer buying a 2023 palisade from them. Hyundai claims department customer service people behaves very rude. They are arrogant. Hyundai can’t do anything as these showrooms were owned privately. Worst after sales support. I have so many bad experience on service perspective from this dealer. Be aware. More
Other Employees Tagged: Isaias Ferreira, Rick Rivero
July 31, 2023
Highly Recommend/Great Service A++++++++++++++++++ I leased a Hyundai Kona and sold my Honda FIT lease to this dealership. I t was a pleasure dealing with Jayden Mingle who was my sales leasing con I leased a Hyundai Kona and sold my Honda FIT lease to this dealership. I t was a pleasure dealing with Jayden Mingle who was my sales leasing consultant. He showed me several cars and patiently answered all my questions. I was very impressed with this dealership and did not feel pressured at all to buy or lease a car. We went for a test drive and the Kona is very comfortable to drive and you can see the road very clearly in this car, I enjoyed driving it to work today. I highly recommend Jayden Mingle if you want to lease or purchase a car, This was a very pleasant experience at this dealership. More
Other Employees Tagged: Frank Valanzola, Marc Colatrella, Alex KHAZANOV , Jayden Mingle
February 07, 2023
My 2021 Hyundai Pallisade had a powertrain failure in the middle of a highway. Hudson Hyundai refused to honor the powertrain warranty saying the failure was due to bad fuel. They rob ordinary people in broa middle of a highway. Hudson Hyundai refused to honor the powertrain warranty saying the failure was due to bad fuel. They rob ordinary people in broad daylight. Dont buy Hyundai and even if you do, not from them. More
January 14, 2023
Great dealership and great people! Very helpful and working in an orderly fashion. Highly recommend. Very helpful and working in an orderly fashion. Highly recommend. More
Other Employees Tagged: Keme Ekedo , Daniel
May 12, 2021
I came in for service and left with a new car. Great sales person. Questionable service. Service told me that it was more expensive to repair a car than to get a new one. In an age where you can genuine sales person. Questionable service. Service told me that it was more expensive to repair a car than to get a new one. In an age where you can genuinely rebuild a machine from the inside out cheaply and effectively, why is a car any different? If the cost to repair is less than 30% of buying brand new, it doesn't seem ethical to push someone to buy new as their only option. Questionable service when everyone is selling and no one is really providing you with actual alternatives. Buyer beware. Have a conversation. Walk away and decide if you want to come back before you sign anything. Buyers are not well protected by NJ laws. More
February 02, 2021
The Service Department at Hudson Hyundai was responsive and quick to assist when my Hyundai Sonata's engine required replacement, answering the various questions I had with patience. and quick to assist when my Hyundai Sonata's engine required replacement, answering the various questions I had with patience. More
April 15, 2020
Cannot Get Out Their Own Way I have had multiple experiences with this dealership and while their pricing is decent, that is where it stops. 1.) First purchase there I called ahea I have had multiple experiences with this dealership and while their pricing is decent, that is where it stops. 1.) First purchase there I called ahead after find a car on their website, spoke to 3 different people to confirm the pricing and fees. I was not haggling, the price listed was what I was paying - asked about fees etc. was told a price and confirmed that price by 3 people. At the dealership, they try and swindle you by stating that there is a $1,000 fee to activate the Certified aspect of the car even though it is advertised and marketed as CPO with out that stipulation. 2.) They register the car to the wrong address and send the title to the car there. When asked about it, I was told that it was my problem to fix which resulted in hours wasted at DMV and more money to get a corrected duplicate title even though it was their mistake. 3). Schedule a service appointment through their website, receive confirmation, drop the car off the previous evening using their overnight key drop. Radio silence. Not one word from the dealership. No one answers the phone for almost 24 hours. After repeated calls that went unanswered, an email inquiry that finally went answered by a curt and unfriendly employee Carolina Rojas, more unanswered phone calls to the dealership (all during their advertised and confirmed hours of operation of 9-2) the dealership calls to say that the work was not done, they missed the car and that they were going to do it now. I refused and told them I was on my way to pickup the car. 4.) Arriving at the dealership, there is flurry of people there, NONE OF WHICH ARE WEARING PROTECTIVE MASKS OR GLOVES DURING A PANDEMIC. Also, none of which it seems are capable of answering a phone. This dealership should not only be ashamed of itself for its poor and questionable business practices but at the very least they should be protecting their employees or the general public they come in contact with from spreading COVID-19. In a time when the dealership is closed by the State of NJ as all sales departments of dealerships are supposed to be, it was surprising for them to make me go in through the sales side of the dealership only to find customers sitting at sales desks, but you would think that they would be grateful for service customers since they are the only ones they should be servicing now. Nope, they seem to not care about any of their clients, their safety or otherwise. Embarrassed for this dealership. More
Other Employees Tagged: Carolina Rojas , It was almost impossible to get anyone on the phone to even list someones name.
December 09, 2019
Very efficient and do understand what their customers need. They helped me get a comfortable price according to my budget. Great customer service. Awesome jo need. They helped me get a comfortable price according to my budget. Great customer service. Awesome jo More
Other Employees Tagged: Ron Barahona , Peter Garcia