Grant Orlando at Elk Grove Toyota

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Grant Orlando

My Review of Elk Grove Toyota:
Jason was very knowledgeable and friendly. He answered all my questions and helped me choose the correct vehicle. Grant did an outstanding job of making the normally unpleasant task of negotiating painless.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Bruecker, Johnny Ngov, Grant Orlando

My Review of Elk Grove Toyota:
Toyota Elk Grove was great! We were greeted quickly upon arrival, and our Salesman worked hard to find us what we were searching for. When it came to purchasing the new vehicle, of course there was the back and forth with negotiating a fair price. Our Salesman was willing to work with us on what we thought was a fair price, but did try to pressure us into just being satisfied with the first few offers. We did come to an agreement however and were happy with the price. However, when we came in the very next day, our Salesman was NOT willing to continue to give us his best business. We discovered that our brand new car had a cracked tail light...and when we asked our Salesman if he would throw something in for the new car for the inconvenience...he was not willing. This seemed unfair, after all we spent just the day before. However, we did get to speak to the Sales Manager about the tail light, and Grant was more than willing to make sure we were properly taken care of. He threw in a Cargo Net and made the experience much more pleasant. It was almost as if we felt like our Salesman Johnny was writing us off the very next day, after he got what he wanted. We were later greeted by Jason, the Assistant Service Manager....who was awesome! Him and Grant Orlando were excellent at making the experience a good one. One thing we weren't happy with however, was how our Salesman kept asking us to give him the excellent rating.....umm....we will give you what you are worth! When one pressures you over and over to give them a top notch rating, it's like they are not confident enough in themselves that you already would have. Johnny did do a good job with the sale, but seems like he needs some more experience at how to continue to treat your customer after the sale.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Johnny Ngov, Grant Orlando

My Review of Elk Grove Toyota:
Salesman and sales manager were very helpful and patient in explaining pricing, invoice and sales process. While I do not usually enjoy the negotiation process when buying a new car, the team at Elk Grove Toyota made it as pain-free as possible. I would recommend this dealership to friends and family.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Grant Orlando

My Review of Elk Grove Toyota:
This is my second vehicle that I've purchased from Elk Grove Toyota. I'll drive 30 miles again for another vehicle when the time comes. My mother (83) was waiting for us in the lobby, commented that all the people there were nice to her. Thank you Elk Grove Toyota

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Grant Orlando, Lee Saeteune

My Review of Elk Grove Toyota:
This was my second purchase from Elk Grove Toyota. I returned because my first visit was good, and the service on my car was very good. I got a great deal, all of the sales and finance people were close to perfect and i came away confident i had gone to the right place and purchased the right car for me.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Grant Orlando

My Review of Elk Grove Toyota:
Jeff Averilla provided us information we needed in order to make the decision. His knowledge on the RAV4 2011 is great and helpful. Fast transaction! We came in and out with a brand new car within less than 2 hours. The fleet department was very fast too.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Linck, Grant Orlando, Nai Saechao

My Review of Elk Grove Toyota:
made everything easy, seemed very honest. I had a certain truck in mind a price I wanted to pay and did nearly everything through email before I went to the dealership. Buying the truck I wanted was worth waiting for and it was painless and almost in my back yard, I'd do it all over again.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Debbie Jaynes, Grant Orlando

My Review of Elk Grove Toyota:
Curtis Jare is an honest saleman, has customers' interests at heart, listens and understands customers' need immediately.
He quickly finds a car which meet our need, and also a great bargin.
He is very patient.
We bought the first used car he showed us.
He was confident that he could sell us the car he showed us
-- good customer service skills and customer care.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Grant Orlando

My Review of Elk Grove Toyota:
Yusif was a SUPERSTAR!! He was great to work with and answered all of my questions. He gave me a fair trade in value on my old car. I would highly recommend Yusif to anyone who is purchasing a new vehicle.

Grant was very nice when I returned to the dealership to ask a question about the vehicle. He went out of his way to ensure that the vehicle was detailed properly when I came in to ask him a question.

My overall experience with all of the people in the dealership was outstanding. I would recommend this dealership to anyone looking for a new vehicle.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Grant Orlando, Nai Saechao

My Review of Elk Grove Toyota:
After shopping all over the Sacramento area, Roseville, Maita
and many Toyota dealerships, I found that Elk Grove Toyota is the best. The main reason for this is Grant Orlando and Nai Saechao, they were absolutely amazing and I would refer them to all of my family and friends. I received the best service with the most knowledge out of all the dealerships in Sacramento. They treated me with respect and were also honest which you do not find at dealerships usually.

Even though I did not purchase a car today because I need to wait until the beginning of the year, I will not go anywhere else but Elk Grove Toyota because of Grant and Nai. I could not say enough about their abilities!

Was this review helpful to you? Yes | No