Gwen Melisi

The service people are polite, respectful and squared away. Very professional. Very attentive. We’ve been going here for years away. Very professional. Very attentive. We’ve been going here for years More

Helpful 0

Report | Print

Dealer Finance department charged me a pretty penny for a 3rd party complete vehicle coverage extended warranty. AC doesn't work. Dealer is asking for a diagnostic fee and stating the warranty will not cov 3rd party complete vehicle coverage extended warranty. AC doesn't work. Dealer is asking for a diagnostic fee and stating the warranty will not cover the repair. Horrible Customer Service. Stay AWAY UNLESS YOU LIKE GETTING RIPPED OFF. More

Helpful 0

Report | Print

I'm not even sure where the disconnect is. On May 23rd I brought our Honda Fit in to have the AC looked at and a body panel replaced. I made an appointment well ahead of time online using VIP's On May 23rd I brought our Honda Fit in to have the AC looked at and a body panel replaced. I made an appointment well ahead of time online using VIP's online appointment system. I was able to check a box for the AC work and there was a place to write in any other concerns or a message that needed to get to the scheduler. I wrote about the body panel. Since they had all the vehicle information and enough lead time the panel could be ordered. I arrived on time to find out that no one knew about the body panel, only the AC. I was told that the body panel would need to be ordered and then I would need to come back to have it installed. I chalked it up to someone missing the note left on the form I filled out. The rest of the appointment, while expensive and long, went without incident. Today, June 25th, I brought our Honda Pilot in for service. A week ago I made the appointment on line using the same online appointment system. The appointment is for A1 maintenance (oil change and tire rotation). I also used the notation box to let them know that the lighted running boards were not working properly and that I needed a cracked fog light replaced. When I got here I was told that they had no notes about the running boards or fog light. When I asked about why they were not told about notes left in their appointment system I was told "You are better off calling for stuff like that." I asked if the notes get read and the woman that was checking me in just shrugged. So I ask if the running boards can be checked out and explain that they are dealer installed and still under warranty. The woman asks if they were installed at *this* dealership and I said no, they were installed at the dealership where I bought the car Lundgren Honda in Massachusetts. She said that all dealerships are independently owned and that it would cost $125 to have the running boards checked out because they did not install them. If it turned out that they were improperly installed, the warranty would not cover the repair. It seemed that they did not want to deal with a warranty or part installed by another dealership, which is just a poor business practice. Then I ask about the fog light and I'm told that, once again no one knew about it and the part would need to be ordered. Will I need to wait another month to be told the part is here? Will anyone actually call me to make an appointment to have it installed? I'm guessing no...because I didn't purchase my vehicles here and customer service is severely lacking under a certain price point. More

Helpful 2

Report | Print

Excellent Everyone is extremely helpful & efficient. They obtain a loaner car when needed. Appointments are always available that meet my needs. Dealership is v Everyone is extremely helpful & efficient. They obtain a loaner car when needed. Appointments are always available that meet my needs. Dealership is very clean & food & drinks readily available. More

Helpful 0

Report | Print

Good Experience I would recommend this dealership for service. Gwen and Phil in service are great. I would never recommend anyone to buy a car from VIP Honda. The I would recommend this dealership for service. Gwen and Phil in service are great. I would never recommend anyone to buy a car from VIP Honda. The customer service in the finance department is horrible. More

Helpful 1

Report | Print

VIP Honda is first rate. They offer professional sales and service and are very accommodating and patient. I would recommend them to anyone interested in buying is first rate. They offer professional sales and service and are very accommodating and patient. I would recommend them to anyone interested in buying a new or used car. More

Helpful 1

Report | Print

Outstanding Service I began having trouble with my 2003 Accord at lunch time on a Friday afternoon. My battery light came on while I was on the highway. Since my batter I began having trouble with my 2003 Accord at lunch time on a Friday afternoon. My battery light came on while I was on the highway. Since my battery is less than a year old, I knew it was my alternator. I called VIP Honda and was transferred to Gwen. Gwen was able to get an alternator for my call and scheduled me for Saturday morning. Went off without a hitch. The outstanding service provided by Gwen Melisi and her team is the reason I continue to purchase my cars (3 so far) from VIP Honda Thank you Gwen More

Helpful 2

Report | Print

A Fast oil change and a great experience. I came into V.I.P. Honda in North Plainfield, for an oil change. I did not make an appointment. The service advisor named Gwen got me in right away. I came into V.I.P. Honda in North Plainfield, for an oil change. I did not make an appointment. The service advisor named Gwen got me in right away. I was very pleased with Gwen's attitude and I was out of there in less than 30 minutes. I highly recommend the service department. If you are interested in buying a car, I would go the last 2 days of the month and see Alfred. He gave me a great price on a Honda CRV . More

Helpful 3

Report | Print

My 6th Honda Accord I have owned 5 Honda Accords since 1985 & when it came time to replace my 2003 EXL coupe (203,000+ miles), there was no question that I would buy ano I have owned 5 Honda Accords since 1985 & when it came time to replace my 2003 EXL coupe (203,000+ miles), there was no question that I would buy another Accord. I have been maintaining my vehicles @ VIP Honda for the past 12 years & can only say positive things about the service department. Gil Cotto, my sales representative, was a wonderful person to work with -- caring, attentive, knowledgeable. He guided me through every step & set up my cell phone with blue tooth & demonstrated a number of new features. Rita Duffy, customer service manager, explained the VIP Honda Rewards Program. Vanessa worked with me on the financial details. My relationship with VIP started in the service department and I look forward to working with them -- Gwen, Phil, Ted & now Gil. Come in for coffee, bagels & a newspaper while you wait -- if not get a loaner. VIP Honda treats you like family ! More

Helpful 1

Report | Print

Great service and very dependable ! the service and Honda Employees provided World Class service and trustworthy repairs . I use VIP Honda for all my auto needs and will continue to do the service and Honda Employees provided World Class service and trustworthy repairs . I use VIP Honda for all my auto needs and will continue to do so !! More

Helpful 2

Report | Print