Heather Stallings
Heather Stallings at Southwest Kia - Mesquite
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Heather Stallings

Service Advisor

Southwest Kia - Mesquite

1919 Oates Dr
Mesquite, TX 75150

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351 Reviews
not yet
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351 Reviews

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351 Reviews of Heather Stallings

October 09, 2023

Dealership Rating
Employee Rating

Do not use Southwest Kia poor customer service I had an appointment for today at 9:00 they refused to see me and to look at my car I will never go back to Southwest Kia in Mesquite 😡 More

by jharbourj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 11, 2023

Southwest Kia - Mesquite responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience with us and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Clint Givens - Service Manager - Clintgivens@lithia.com

Oct 11, 2023

jharbourj responded

Thank you I will contact you tomorrow if only you are willing to look at my car and speak to me and fix my car as I requested after waiting two weeks for my appointment

February 24, 2022

Dealership Rating
Employee Rating

Service is always quick and proficient. I've been coming here for over 3 years now and have never had an issue. More

by CAMILLE1690
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Omar Milan

Mar 01, 2022

Southwest Kia - Mesquite responded

Thanks so much for always choosing Southwest Kia Mesquite, Camille! We appreciate your patronage and look forward to serving you well into the future!

February 21, 2022

Dealership Rating
Employee Rating

Good. Good Good Good Good Good Good Good Good Good Good Good Good Good Good More

by AJMANNING1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 01, 2022

Southwest Kia - Mesquite responded

Thanks for the five stars! We much appreciate it!

February 21, 2022

Dealership Rating
Employee Rating

Great and friendly service. Garrett was very helpful and went above and beyond to make sure I was satisfied. Donovan, and Corey in parts were also very friendly and helpful. More

by MHARRIS124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lynell Richardson , Garrett Lilly, Corey, Donovan

Mar 01, 2022

Southwest Kia - Mesquite responded

Hello, we appreciate your kind words and the five stars! Garrett, Donovan, Corey and the rest of the team were delighted to hear your kind words. We hope to see you again soon at Southwest Kia Mesquite!

February 14, 2022

Dealership Rating
Employee Rating

They were amazing and very polite when I was having problems with my car. The service was excellent as well. More

by naujac2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 01, 2022

Southwest Kia - Mesquite responded

Thanks so much for the five stars and kind words!

February 09, 2022

Dealership Rating
Employee Rating

Prince was my rep and he took really good care of me and I really appreciate it Service More

by Timmothy1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 01, 2022

Southwest Kia - Mesquite responded

Thanks for choosing Southwest Kia Mesquite, Timmothy! We hope to see you again soon!

February 08, 2022

Dealership Rating
Employee Rating

Nice customer service, would be a hole lot better if my car was washed when it was time for me to pickup my car when it was ready. More

by davidpaddock4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ashley service department

Mar 01, 2022

Southwest Kia - Mesquite responded

Thanks for the valuable feedback, David!

Mar 01, 2022

davidpaddock4 responded

I thought that everything went well during my car repair was being done.

February 05, 2022

Dealership Rating
Employee Rating

The service and the people are great. As long as they keep the same people I will continue to go back. More

by UF1225
Recommend Dealer
Yes

Other Employees Tagged: Craig

Mar 01, 2022

Southwest Kia - Mesquite responded

Hello, thanks for the positive feedback! Heather and the crew at Southwest Kia Mesquite were delighted to hear your kind words. We hope to see you again soon.

February 05, 2022

Dealership Rating
Employee Rating

My service advisor was fantastic but the overall service was not! The wait toooooook forever for just an oil change more the 2 hours waiting! On top of the my oil change was prepaid but ending up paying ove More

by TRISHAFAZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 01, 2022

Southwest Kia - Mesquite responded

Hello Trisha, I'd love to speak with you at your convenience about your recent experience with the Service Department at Southwest Kia Mesquite. We aim to provide everyone with a five star experience while maintaining transparency with our clients. Thanks so much! Wiley Jackson General Manager wileyjackson@lithia.com

February 05, 2022

Dealership Rating
Employee Rating

Excellent service car ready when promised car was clean and service advisor was great and I will recommend this dealership More

by sdscott55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 01, 2022

Southwest Kia - Mesquite responded

Thanks for the five stars! We appreciate your patronage at Southwest Kia Mesquite!

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