Hiram Mendez Mounier

We had the pleasure of working with Hiram to purchase our newest vehicle at Lakeland Volkswagen this weekend. When I first called and Hiram answered the phone, he quickly answered all of my questions, was ve newest vehicle at Lakeland Volkswagen this weekend. When I first called and Hiram answered the phone, he quickly answered all of my questions, was very respectful and helpful. We did not live close to this dealership but they had a vehicle that checked all of our boxes so we wanted to make sure all the ducks were in a row before making the drive over. Hiram greeted us and spent quality time with us making sure all of our questions were answered so that we knew everything there was to know about the vehicle and he was not pushy AT ALL. He was a breath of fresh air for the car buying business as we felt so comfortable and not pressured. Once we decided this was the vehicle for us, Hiram and Jeff were able and willing to work with us to reach a deal we were comfortable with. When picking up the vehicle, Hiram had everything in order and ready to go and even went above and beyond to clean some spots on the car that he felt like needed cleaning. Hiram has been with this specific dealership for over 15 years and is a major asset to this location. We will for sure be contacting and referring him to friends and family for all future car buying needs. More

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They are professional, patient and friendly and knowledgeable. They call me to update timing and have me an accurate time for finishing the work knowledgeable. They call me to update timing and have me an accurate time for finishing the work More

by MCCLEARYFL Verified Customer Verified Customer

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Lakeland volkswagen is the best volkswagen around, I have been coming here now for years. been coming here now for years. More

by Churos paper Verified Customer Verified Customer

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Ashley was very helpful and made sure to provide us with all the updates and information we needed while my VW was in for service. We also enjoyed time with Hiram looking into options for a second vehicle. all the updates and information we needed while my VW was in for service. We also enjoyed time with Hiram looking into options for a second vehicle. HIs knowledge is extensive and impressive. More

by rrhelmore Verified Customer Verified Customer

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Great experience and easy transaction. Friendly and informative staff without being pushy. I would highly recommend! Friendly and informative staff without being pushy. I would highly recommend! More

by SFRN1978 Verified Customer Verified Customer

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Las personas muy amables muy atentos y te ayudan en lo que necesitas los recomiendo. que necesitas los recomiendo. More

by CLAU Verified Customer Verified Customer

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Lack of customer support through contact or conversation. More worried and concerned on who had done prior work on the vehicle rather than why it was brought to them. Loved the Atlas but $1500 to fix a headl More worried and concerned on who had done prior work on the vehicle rather than why it was brought to them. Loved the Atlas but $1500 to fix a headlamp. We brought 5 VW from this dealership but the service department has made my mind up to never purchase another one from this dealership. More

by LINDASBOY Verified Customer Verified Customer

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Hiram was very knowledgeable and thorough during our test drive and purchasing process. Not pushy at all! drive and purchasing process. Not pushy at all! More

by Llc Verified Customer Verified Customer

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Best car buying experience I've had in years possibly ever. Would recommend to everyone I know. ever. Would recommend to everyone I know. More

by cameromike1 Verified Customer Verified Customer

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Ashley is The best is all I can say she is very helpful ask for her ask for her More

by biscutbutter Verified Customer Verified Customer

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