Using the USAA car buying service, we got a great price quote on a 2015 Subaru Forester from both the Brattleboro dealership and Steve Lewis in Hadley, Mass. Brattleboro was closer but we felt iffy after test driving several vehicles there, primarily because of the way our potential trade-in vehicle was valued and explained to us. Additionally, each vehicle we asked to drive turned out to be dead empty and we had to stop at a local station and wait for the salesperson to get some gas each time. When Holly reached out to invite us down to Steve Lewis for a test drive, we scheduled it for a couple of days later and followed through, initially with little excitement. We were greeted within seconds when we stepped in the doors and offered coffee as someone got Holly for us. Holly then introduced us to Pete Lustenberger, who proceeded to turn this into the best car buying experience either of us has had in almost 30 years of buying cars. We knew exactly which Forester we wanted at that point and this dealership had it on the lot - furthermore, when we asked to drive it, it was gassed up and 100% ready to go. Pete was highly knowledgeable and showed us many features we had no idea the car had, even though we had done the previous test drives elsewhere. He customized the test drive to duplicate the particular road conditions we were changing cars to better handle (steep, hilly, washboarded, dirt!) His goal, and that of the entire dealership, seemed to be to make things as easy on us as possible, and to give us the information we needed to make a decision we would be happy with. Everyone was respectful of our time, carefully listening to and responding to any concerns we had. There was absolutely no pressure or "slick" sales techniques. Basically, it was like buying a car from a trusted friend. In fact, we think of Pete as a friend now! When the deal was done, Myron was a complete pro at explaining and handling the paperwork. Our highest recommendation for this dealership and the "family" of employees who work there.
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