This dealership is superb. When rating "quality of work" on a new car buying experience, the work is indeed substantial for the dealer. In my case, it should be noted that while my wife Barbara was being clearly shown all new (to us) features in one of our short list cars, I was also paying attention to the interplay in the room. Every sales person has their style, regardless of thorough training methods and standards. I am impressed with the level of interesting characters doing great work to make all the painful aspects of purchase, less so at Bill Kolb Jr.. If something needed to be repeated, Howard showed great patience and a real vision to convey necessities clearly. He will listen to you about what is and is not pertinent to you. What a relief, who would not be surprised by the absence of pressure, or good cop, bad cop, not to mention "you got to buy this now" nonsense. Urgency is a difficult issue to resolve. On one hand pressure is the primary killer of dealer reputation and business.
However , a little nudge to make a decision, keeps a potential customer focused on making their best decision. This (incredulously) is one of Howard's many helpful, honest and endearing qualities.
I Recommend This Dealer:
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