Ian Vandenbark at Germain Cadillac of Easton

I have purchased 3 almost-new (ok, used is the industry term) Cadillacs and traded in 3 vehicles with Marc over the past 2 years. First one was in 2010. I believe you get what you pay for. The prices on the 3 vehicles (CTS, STS and an Escalade) were very competitive. Not a steal, but a great value. Certainly worth the price considering the condition of the vehicles. Everything was there: both keys/fobs, owner’s manual, Nav disc, window stickers, floor mats, etc. These were low mileage (less than 20K) vehicles and they looked and smelled brand new. Germain provides the CarFax directly off the website, no charge to click on it and view. I would not go to any dealer that did not provide that as part of the service. What’s great it is right there, you don’t even need to request it. What they gave me on the trades was reasonable. Obviously, not what I could sell it for by myself, but worth not having to go through that “experience”. Marc, Kenny, and Ian make the process very simple and fast. I also rated Anthony as a 5, as we bring our cars there for service. The Germain service department is excellent, and Anthony does a fantastic job as one of their representatives. Vic Butler is their Service Manager and he is also excellent. The Germain dealership is first class in every respect. All the people are professional and really nice. Sure, they are running a business, and need to be profitable. The difference is in the way they treat you as a truly valued customer and their fairness when it comes to the numbers. I would refer my 88 year old parents to Germain Cadillac, and know that they would be treated “right”.

Was this review helpful to you?    Yes | No Thank you

Came into the Dealership to place an order for a new 2013 XTS Platinum AWD, Crystal Red Tintcoat.

I had talked to Donna on the phone and She set Me up with Marc. I found that it would most probably be 6-8 weeks to get an ordered car in. I am just a little immpatient (like a child), so Marc "twisted My arm" into buying a CTS-V Sedan that was just gathering dust in their showroom!! At this point I should mention that I was trading in a C5 Corvette convertble. So the moral of this story is, I left as one very "happy camper".

I have a little trouble breathing, so Marc moved vehicles around so I didn't have negotiate stairs while at the dealership. I have had the MOST positive experience of dealing with purchasing an automoble of My 70+ years!!

Was this review helpful to you?    Yes | No Thank you

I have been dealing with the Germain dealership for some time and I have always been highly satisfied. Megan contacted me and indicated an interest in my 2008 CTS. I came into the dealership with the intent of exploring the opportunity of buying a new car but not really intending to at this time and I made that known to Megan and Jason. With no pressure from them whatsoever I leased a 2012 CTS and I could not be happier. Megan is a tremendous asset to Germain. Her professionalism and customer service expertise made her a pleasure to work with. Jason did a great job of educating me about the benefits of leasing in my paricular case and was very friendly as well. Ms. Loralee did a great job of explaining everything and was very courteous. Ian quickly led me through all the paperwork and made it easy to understand with his friendly manner. I have dealt with Matt in service for many years and he has always been the best. He even took time to call me at home to congratulate me on the new purchase. Obviously from my comments I had a totally wonderful experience with these professionals and I always highly recommend the Germain dealership to my friends. Thank you very much.

Was this review helpful to you?    Yes | No Thank you