Rich Ford

Sabrina is amazing, she was working with me for at least 3 months before I bought my vehicle. She never made me feel like I was wasting her time. I will continue to recommend friends and family and will con 3 months before I bought my vehicle. She never made me feel like I was wasting her time. I will continue to recommend friends and family and will continue to do so. Thank you, Sabrina for all your help. I love my vehicle as well. More

They promise things that never happen - and they promise more than once. I will not go business with them again more than once. I will not go business with them again More

Rich Ford is a remarkably and uniquely terrible dealership! We will NEVER do business with them again! And Rich Ford, if you decide to respond to this post, I will tell you pre-emptively “No, we d dealership! We will NEVER do business with them again! And Rich Ford, if you decide to respond to this post, I will tell you pre-emptively “No, we do not wish to talk to you, since you obviously don’t care about your customers or their time.” We’ve had many run-ins with Rich Ford, but the latest is likely the most illustrative. We bought a used car from Rich Ford in January of 2023. We bought it with cash, no financing required (technical, we wrote a check), and it still took us half a day before we could get out of there as they tried to nickel and dime us for everything imaginable under the sun. Let me repeat: we paid for the car in cash, and it still took us four hours to get out of there. At the time of the sale, they also failed to disclose that the car had been in their shop 3 times in the preceding 3 months, for completely unconnected maintenance issues. Over the next 10 months that we owned the car, it spent approximately 4 of those months at the Rich Ford service department. The issues included check engine lights brough on by random sensor failures, a broken turbo-charger, significant oil leaks, and a transmission that failed suddenly and catastrophically in rush hour traffic. Thankfully we bought the extra warranty period, but every time we brought the car to the service department, we were greeted with the familiar phrase, “since this is a ______ problem, it will be a couple weeks before we can look at it.” Of course _______ applied to every single problem that required maintenance. The car had a LOT of issues, and each trip took multiple weeks to fix. Since this crappy car was so unreliable, we decided to sell it back to Rich Ford (selling it to anybody else seemed immoral). The sale went smoothly (agree on terms, sign the paperwork, etc.), until it was time for them to pay us. The simple act of writing a check took them 1.5 hours. And when we started inquiring as to why it was taking so long, their sales manager (James) was rude and indignant that we were being impatient. All I know is that CarMax has figured this out and pays you really quickly when we sell them our cars (we’ve sold 4 cars to them). Bottom Line: If you are looking to buy a car, go somewhere else. If you are looking to have a car serviced, go somewhere else. If you are looking to sell a car, go someplace else. Rich Ford may be my own personal version of xxxx! More

I am very impressed with Rich Ford service department and dare I say the best that I have used. I would definitely say that my service advisor is top notch. Maria, kept me informed on everything that was goi dare I say the best that I have used. I would definitely say that my service advisor is top notch. Maria, kept me informed on everything that was going on with the warranty people and the process of getting my transmission replaced. I was afraid that it would take longer than expected. I would like to say that she is the best and I will continue having my vehicle serviced by Rich Ford and hopefully Maria will always be my service advisor. More

If you like to pay dealer markups of over $20,000 on a new sports car, check this place out!!!! Spent over hour and a half at this place, only to be told that this is standard on a car like this…..LMAO!! new sports car, check this place out!!!! Spent over hour and a half at this place, only to be told that this is standard on a car like this…..LMAO!! I could flip it and make 6 figures….ok, suuuuuure. Just flat out price gouging and greed. Stay away or get it in writing before making a purchase at Rich Ford in ABQ! More

3rd attempt to get an oil change and they have 10+ cars lined up.Gone are the days of driveup oil change.If you're thinking about getting an oil change go somewhere else unless you want to make appt that i lined up.Gone are the days of driveup oil change.If you're thinking about getting an oil change go somewhere else unless you want to make appt that is booked out more than 2 weeks.easier to get help in a walkin clinicwhy cant they just hire an asst to do oil changes all dayJiffy L be is my new home now More

Buyers be aware, do not purchase or do any business with this dealership. They will screw you anyway they can. False promises with no follow through and they are simply in the market of taking your hard ear this dealership. They will screw you anyway they can. False promises with no follow through and they are simply in the market of taking your hard earned Dollars with no regard to the customer. Lies and false guarantees with promises to correct. I simply ask for folks who are in the market for purchasing a vehicle to do your homework, read the reviews closely not only for vehicle sales but the inability for this dealership to provide service! They simply rate 0 in my book. More

If you’re looking for an expensive screwing, by all means go see this dealership as they will slap lipstick on their pigs and thank you all the way to the bank! If you pay special attention to their name it go see this dealership as they will slap lipstick on their pigs and thank you all the way to the bank! If you pay special attention to their name it speaks truth! “Rich Ford” that is the companies mission and they are committed to over achieving. More

BEWARE- Just left Rich-Ford. Drove an hour and a half south because they confirmed via email &text they had 4-5 base model Broncos (they're Big Bend models 5-10k more but they do Drove an hour and a half south because they confirmed via email &text they had 4-5 base model Broncos (they're Big Bend models 5-10k more but they don't show price on there site so you can figure it out). Showed up and they were showing me the wildtrek and bigbend (drove an hour and a half north for the base model). Then they show me a Big Bend that they said "new" but when I went to sign the paperwork to close on it they clarified "like new" (not the same) and we're selling at the price of a new without less guarantee/warranty etc... Will not return there EVER!!! Rather make the extra trip north or west where I don't have to listen for words like "like"! Shady dealership for sure! More

I took my f450 in for service and a repair they had my truck for 3 days and the part was still not delivered and in those three day’s waiting for a part they did not complete the oil change or another sma truck for 3 days and the part was still not delivered and in those three day’s waiting for a part they did not complete the oil change or another small repair to the hood latch. Now I have to pick up my vehicle and drop it off again when they get the part. The service writer was quick to blame not having the part on not completing the rest of the service I will never buy another vehicle from these jokers again More