JT Luginbill

Bought a New Sentra was a long process but ok, after buying is when your nightmare begins. You are nothing to them at this point and dropped like a bad apple. You can't get a call back from NO ONE!! buying is when your nightmare begins. You are nothing to them at this point and dropped like a bad apple. You can't get a call back from NO ONE!! Ashley in sales will not call you back or answer your calls. The finance guy once you sign and leave his office is done with you. Management here is none existent after you sign. Service is only one department to do the job and only because they can still get in your wallet. So if I owned this it would get a house cleaning real quick, but it's all about just making the sales there not a repeat customer or retention of customer. So please do your homework before buying here, it's your decision and this is just my review from when I dealt with them here recently. UPDATE 10/16/2025 They said 8 weeks to process refund on extended warranty and other extra bought, had never been processed by them and now for a refund of money will take forever with Wood Nissan in Lee's Summit, MO this in my opinion is a poorly ran business!! The company they buy the warranty through said that the dealership has to do this. What a nightmare dealing with this Dealership. Update: 10/30/2025 They still have not taken care of issue at hand EJ Laux at the dealership finance department won't return calls or emails about this, in my opinion is once they get your signatures here your done and now your nightmare begins regardless what it may be. Just a poor way to treat customers. It's looking like I will have to get attorney involved how sad. More

Report | Print

Once you buy a car here, you can NEVER get ahold of anyone. If you have a problem you're on your own they don't care after you sign papers!! So please protect yourself here at Woods Nissan because anyone. If you have a problem you're on your own they don't care after you sign papers!! So please protect yourself here at Woods Nissan because they won't! More

Report | Print

Purchased a car June 16th for our daughters first car. Within 2 days we started having issues with the car (wouldn't start, leaking sunroof) to the point where it had to be towed to the dealership. After Within 2 days we started having issues with the car (wouldn't start, leaking sunroof) to the point where it had to be towed to the dealership. After 2 months, they finally said we could choose a different car bc that had so many issues. We set up appt to view some other options, which weren't great. First vehicle we requested to drive they said nevermind it's not for sale we are going to send to wholesale bc it has problems. (It is still for sale on the website) 2nd car we requested smelled like pee and was gross. We finally settled on a newer car and had to spend an additional $6k dollars. The original first car we purchased from them is back on the website for sale for someone else to have a terrible experience with. I would definitely beware if shopping here of their used vehicle quality and that they are continuing to sell vehicles that have issues. Only positive was our salesman was friendly. More

Report | Print

I am very satisfied with Wood Nissan! They made the entire process enjoyable. Steve Cobb went above and beyond to see that I was taken care of. I will definitely recommend my friends and They made the entire process enjoyable. Steve Cobb went above and beyond to see that I was taken care of. I will definitely recommend my friends and family make the drive to Wood Nissan in Lee’s Summit. I live in Southeast Kansas. More

Report | Print

Super friendly staff who go the extra mile to help fill the customers needs. I highly recommend. the customers needs. I highly recommend. More

Report | Print

Vehicles are priced to sell. Process was done mostly all over the phone which worked great for me, as I am located quite a distance from the dealership. Process was done mostly all over the phone which worked great for me, as I am located quite a distance from the dealership. More

Report | Print

Deceptive practices. Would not recommend anyone to use this dealership for a vehicle. Unresponsive and delayed response with concerns. Would not recommend anyone to use this dealership for a vehicle. Unresponsive and delayed response with concerns. More

Report | Print

The team at Wood Nissan really made me feel like family. My salesman, Jonathan, listened to my goals and partnered with his sales manager JT to put together a deal that met my financial and vehicle wants. My salesman, Jonathan, listened to my goals and partnered with his sales manager JT to put together a deal that met my financial and vehicle wants. I would definitely recommend visiting Wood Nissan of Lee's Summit next time your in the market for a new vehicle. More

Report | Print

No stress no hassle a smooth buying experience. Totally recommend Wood Nissan for your car buying needs. The sales staff (Ashley) was not pushy it was a pleasant experience. Totally recommend Wood Nissan for your car buying needs. The sales staff (Ashley) was not pushy it was a pleasant experience. More

Report | Print

Worst Nissan Dealership. Don’t recommend. They lie and change stories, especially to gain your business. My grandma is 70 years old and Jt the manager was verbally abusing my Don’t recommend. They lie and change stories, especially to gain your business. My grandma is 70 years old and Jt the manager was verbally abusing my grandmother when they found out my grandmother wasnt buying there vehicle. The salesman Jonathan wanted to drive us to another dealership to look at a vehicle my grandmother wanted and on the way back stopped by his apartment smelled like weed and when headed back to Wood he was weaving in an out of traffic an I looked down at his speedometer he was going 94 mph with my grandmother my 5 year old an myself in the car. When we brought our concern up to the manager he just said that didn’t sound like his salesman. There was so many lies that day. We first was told we would be buying this car from the other dealership we wanted an it would be there in a few hours for her to get and after he told us what time to come back and they had agreed on a price the salesman came back and sold it sold but would be finding another vehicle for her just like this one. So of course they found one but wanted around $5.000 more . They said they would have have it Saturday then Monday then wed and back to Monday. So never really new when they would have it or what vehicle we were actually getting. We had many questions as to why stories kept changing. My grandma did put a down payment on it an signed papers The next day I called the other dealership and the in fact did still have the vehicle and it had not sold as Jonathan had said. So we went and bought that vehicle from the other dealership since she had concerns since we hadn’t seen the car they found an had been lied to we had red flags. So she stopped the payment. Then Monday came an Jt called an he was threatening to sue my grandmother for cancelling the check an said they talked to the other dealership who had agreed to buy the vehicle back from my grandmother. That was a lie that was never discussed. We did have the conversation of Jt and my grandmother recorded. Jt on Monday several times kept messaging me (harassing me) about this after we told them we wasn’t going through with them. Jt is very unprofessional how he handles things. Reiselmann Nissan is the way to go Andrew who ended up being our salesman was so helpful and kind to my grandmother. There manager was also very nice and very professional More

Report | Print