Jack Ross at Hennessy Lexus of Gwinnett

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jack Ross

My Review of Hennessy Lexus of Gwinnett:
We have used many car dealers over the years and always felt they were our adversary until we dealt with Hennessy Lexus. I feel like Jack Ross, my salesman, is my advocate instead of my adversary. He is professional in every way. He wants to earn your business, not just for today, but for years to come. We have purchased 4 Lexus vehicles from Hennessy and it is because of Jack and Drew Wagner, our service advisor. My wife was never happy leaving a car dealer service department prior to Hennessy Lexus of Gwinnett, and she loves this dealership's service. Drew is the reason. A great customer experience all the way around.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jack Ross

My Review of Hennessy Lexus of Gwinnett:
This is the second vehicle I have purchased from Jack Ross. Jack has been extremely helpful in finding a car to meet my needs. His follow up has been excellent. He completed everything he said he would and went further by doing some nice things as regards getting things from my old car.

As I wanted to add things to my vehicle (Trailer harness), Jack did some research to find out what I needed and how I should do it. It was then easy to go to your Parts Dept., order the part which had to be special ordered, and get it in one day. David in Parts was very helpful. Everyone was very helpful.

I wouod have no trouble recommending my friends and family to come to this dealership and see Jack Ross.

Please contact me if I can be of any further help.

Tony Bartow
404-308-0454

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jack Ross

My Review of Hennessy Lexus of Gwinnett:
I have been dealing with Jack since December 2008 and eventually bought my new 2010 RX 350 through him in July 2010. Before buying this new Lexus, I shopped various dealers as far as Florida. Jack was always very professional, knowledgeable, courteous, friendly and cooperative which is the reason he landed the business. I would never hesitate to call him should I need information or have a concern. He is a great sales rep.

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