Land Rover Sarasota

*** Questionable sales practices & insistence to follow procedures turn reasonable customers into ardent critics *** During the buying process of a preowned car in December 2023, my daughter was exposed t procedures turn reasonable customers into ardent critics *** During the buying process of a preowned car in December 2023, my daughter was exposed to questionable sales practices and it took us over 100 days and countless hours to obtain a payment owed to her by the dealership. Here are the facts: - On December 9,2023, my daughter bought a car that she intended to pay cash (salesperson Bibiana Fitzgerald). As part of the negotiation process, the sales manager asked her to take a loan and keep it for at least 4 months so the dealership can receive a finder’s fee. She reluctantly agreed under the condition that the dealership pays the interest, calculated at $220. The dealership finance manager assured her that the payment would be made promptly. - In mid-January 2024 and early February 2024, my daughter followed up several times by email with the sales person since she had still not received the check. No clear response was received. - Since I live relatively close to the dealership, while my daughter lives 50 miles away, I started getting involved at this point and I visited the dealership. A February 7, 2024 meeting with the (new) sales manager Troy Burns confirmed that nothing had been done on this issue until two days earlier. We learned that since there was a lien on the car because of the loan, a check had been allegedly sent (by regular mail) to the bank, and my daughter would have to wait until the bank receives and applies the check. - Later in February, my daughter and I both spent hours on the phone with the bank to try and locate the check, to no avail. I physically visited the dealership again, where I obtained the contact of the accounting representative at the central Morgan Automotive Group accounting department (Yazmin Manzano). I then started communicating with her. - During the balance of February, several calls to the accounting department were placed, which resulted in: cancelling the original check, allegedly issuing a new one (by regular mail again), and dealing with a return check fee. - In early March 2024, more phone time was spent with the bank trying to locate the check. Four additional telephone conversations were held with Morgan Automotive Group’s accounting in an effort to identify a more effective way to receive the payment that my daughter was owed. I made multiple offers that were refused: I offered to pick up a check addressed to my daughter at the dealership while connecting with her by video call to confirm her identity, I offered to have the dealership pay cash and turn in an expense report, etc….. Despite the obvious failure of the payment methods considered so far, the acknowledgement that the cause of the delay was not ours, and my daughter and I being extremely patient and reasonable, the accounting representative showed no empathy and no intention to deviate one inch from her standard procedures. It took 104 days after the purchase of the car for my daughter to receive the money she was owed. She never intended to finance this purchase and did it as a favor to the dealership, which turned out to be a mistake. We should never have had to spend any time on this, especially for such a minor amount. I know the importance of complying with procedures and the necessity for strong controls. I have also learned however the need to own mistakes with customers and when to recognize that documented exceptions need to be made to standard procedures to avoid creating customer outrage. Strongarming customers to take on unnecessary loans to benefit some performance metric, and then lacking the appropriate empathy and action to resolve an issue created by the dealership turn reasonable customers into frustrated individuals eager to tell their story to friends and social media contacts. More

This place is a total disaster. Avoid a major headache in dealing with Land Rover of Sarasota. Rivera in customer service is a disrespectful jerk and is a total xxxxxxxx artist. Avoid a major headache in dealing with Land Rover of Sarasota. Rivera in customer service is a disrespectful jerk and is a total xxxxxxxx artist. I had an issue with my brakes for 3 years and was never fixed correctly and after 3 years he told me it was out of warranty. Everytime I am in the waiting room a customer is yelling at someone over being dissatisfied. AVOID THIS DEALERSHIP. More

We are very pleased with the vehicle we purchased. We worked with Steven Whitmore. He was knowledgeable, professional and very customer service oriented! He personally delivered the car to our front d We worked with Steven Whitmore. He was knowledgeable, professional and very customer service oriented! He personally delivered the car to our front door, Super Bowl Sunday! Would work with him again and highly recommend him. More

Purchased my Vehicle through online process and picked up in person. Excellent SERVICE by Jason Vosler and his crew from start to finish!! Very seamless and very easy to deal with also very accommodating to in person. Excellent SERVICE by Jason Vosler and his crew from start to finish!! Very seamless and very easy to deal with also very accommodating to our times and schedule! Highly recommended dealer and Sales person! More

I asked for the availability of a used car and was told that it was indeed still available, however as I almost got to the dealership I was informed that the car was actually sold some time the previous ni that it was indeed still available, however as I almost got to the dealership I was informed that the car was actually sold some time the previous night even though I was told it was still available at 12 in the afternoon. And after the near 2 hour drive this was very disappointing and also upsetting to hear. More

GM and Finiance guy told me I had 45 days to decide if I wanted to keep the car. Purchase was Dec 12, 2023. I take the car back on the 40 day and guess what… The Finance guy, GM and sales guy have all been wanted to keep the car. Purchase was Dec 12, 2023. I take the car back on the 40 day and guess what… The Finance guy, GM and sales guy have all been fired so they wouldn’t even look into the statement they made about bringing it back. Not to mention they charged all kinds of crazy fees and now the car isn’t even worth trading in without losing a lot of money. Very shady practices used here to sell cars. Beyond disappointed. More

Great customer service and friendly fantastic customer support. Thank you for the experience I will recommend this dealer to my friends and family. support. Thank you for the experience I will recommend this dealer to my friends and family. More

Horrible and deceitful dealership. These guys use more deceitful tactics than I’ve ever seen. Quite reminiscent of a 70s used dealership on a Vegas corner! Beware and steer clear. They These guys use more deceitful tactics than I’ve ever seen. Quite reminiscent of a 70s used dealership on a Vegas corner! Beware and steer clear. They refuse to accept your private financing and try to bully you into taking their higher interest financing as they get kickbacks. Advertised price isn’t legit either as they force you to accept their “treatment” package which is totally bogus as well. No spare tire or Jack found in the car after the fact and only one key for the vehicle. We were to receive a second key the following day but the salesman continues to blow us off. Dirty dealer tactics and low class all the way. Do yourself a favor and go elsewhere!! More

Great experience! Thank you Jorge and thank you to all the team! I'll be back for sure! Thank you Jorge and thank you to all the team! I'll be back for sure! More

What a great service experience which these days are very rare. Tyler addressed all of my concerns, and went over everything meticulously with me. I was provided a loaner while repairs were being done whic rare. Tyler addressed all of my concerns, and went over everything meticulously with me. I was provided a loaner while repairs were being done which was very convenient. Tyler gave me daily updates as to the status of my vehicle which was much appreciated. Overall I couldn't have asked for a better service experience. More