Jason Quenneville at Heritage Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Dykstra, Jason Quenneville , Mary Rodriguez

My Review of Heritage Toyota Scion:
I had a terrific experience at Heritage, specifically working with Mike, Mary and Jason. I had a few issues that I needed help with; working with negative debt on a trade in, getting things figured out quickly and in a price that works for a family about to have twins. I couldn't have asked for more responsiveness and friendliness.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Denecker, Conor McQuade, Jason Quenneville , Mary Rodriguez

My Review of Heritage Toyota Scion:
I highly recommend the "H-Team". The first person we met was Conor McQuade. Conor showed us the Tacoma truck that we were interest in and than he walked us through the sale. He was very friendly and professional. We did not know what we wanted to do with our trade and Conor was very flexible in terms of how to get the deal done while meeting our needs and theirs as well. He was like the MC of the whole process. Our interaction with Ryan was short and very pleasant. He evaluated our trade and gave us a very fair trade-in value. Next we met Mary who walked us through the financial side of the deal. She was great. She knew what she was doing and did it well.

Two things stood out on the day we drove the truck home. One, every person we met in Heritage was friendly. Not that kind of stuffy friendly that makes you feel like they are being nice in order to make a deal but rather they all made us feel welcome, like they really appreciated us being there. Second there was no pressure. We've all experienced those dealers who pressure you to make that deal, that day or it would be gone tomorrow. In our experience, Heritage is not like that. On the way home we talked about how much we appreciated just how positive this experience was in terms of a car purchase.

The real test of a car dealership is when something goes wrong. In our case there was a minor problem. This happened the next day and it was Conor's day off. I left a message on his phone and than called Jason. They had the problem fixed within a couple minutes of learning about it and me getting the truck back to the dealership. Sometimes things do go wrong. Professional respond well in such cases. The "H-Team" responded very responsibly and professionally.

So would I go there again? For Sure! Would I recommend them to friends? Absolutely, I already have.

And I recommend Conor as the salesperson without reservation.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Caitlin Junger, Jason Quenneville

My Review of Heritage Toyota Scion:
We had a very enjoyable experience buying a new Venza at Heritage. Even though the showroom was busy, we were greeted within just a few minutes and felt immediately at ease. We were fortunate to have Caitlin Junger as our salesperson. She was polite, knowledgeable, and most importantly to me, respectful. She gave us plenty of time and space to make our decision and never once pushed us. Thank you Caitlin!! We will be sending our friends your way.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Miller, Jason Quenneville

My Review of Heritage Toyota Scion:
I give Heritage a high rating because they take their time with you and get to know what you are looking for. The prices are good at Heritage. Everyone whether it be sales, parts or service is friendly when you meet them in the hall they smile and say Hi!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Layn, Jason Quenneville

My Review of Heritage Toyota Scion:
Heritage was easy to make a deal with and the one they made for me was good. Our trade was what I hoped for which made the deal even better. Alex was easy to deal with and worked hard to help get the deal put together. Jason was easy to work with and put together a great deal.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Caitlin Junger, Larry Lussier, Jason Quenneville , Nick Zagres

My Review of Heritage Toyota Scion:
This dealership is much improved over two years ago. At that time, we felt badgered into an immediate sale, when we were not done shopping. There was none of that this time. The reason we downgraded the service from Great to Good was because we did not receive a user's manual, but have called and been promised that one will be mailed to us.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Conor McQuade, Jason Quenneville

My Review of Heritage Toyota Scion:
Both Connor and Jason were very helpful in our descion to purchase the truck we bought. Both were professional and knowledgeable about the vehicle we were looking for. Janson even showed his own truck to point out a few features that helped to seal the deal.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eleni Floyd, Jason Quenneville

My Review of Heritage Toyota Scion:
I had a great experience and was given helpful guidance in laying out the details for buying my first new car. I was not intimidated and felt like an old friend. Elani was enthusiastic and made me feel confident and not just a first time buyer. Jason was down to earth and honest, which was very appreciated.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Denecker, Jason Quenneville , Mary Rodriguez

My Review of Heritage Toyota Scion:
I would 100% recommend Heritage Toyota for anyone interested in a new car. All the sales and finance staff we worked with were very courteous, knowledgeable, and were very easy to work with. Buying our new vehicle was a major decision for my wife and I and our sale rep Griffin and all the others at Heritage made it a very positive experience. Griffin was extremely knowledgeable of all the various Toyota models and demonstrated all the options we looked at. It was quickly obvious Griffin was well trained on all the models we looked at and it was extremely helpful working with a sales rep that completely understood all the features in the car. Griffin was also very energetic, courteous, professional, and was extremely helpful in making the whole process of buying a new car very positive. We test drove several vehicles and we were always given plenty of time on the road . As we worked with Griffin and Ryan to make the final decisions on the purchase my wife and I were given plenty of private time to discuss the deal when we requested and never felt rushed. I also would say thank you to Ryan and Jason who checked with us many times during the day to see if we had any other questions, and also to Mary in Finance who was very energetic and great to work with.

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