"Caring, and Understanding of the customer "
I live in Antioch,TN and I came to Toyota in Gallatin to purchase my first car and I loved it every since. My car salesman was very helpful in helping me choose a car. I recommend everyone to come to Toyota in Gallatin. Everyone seems so caring about their customers and wants the best car choice for them. When I visit service they are always good with scheduling my appointments and my car is in and out. They are so very knowledgeable in letting me know the needs of my car.
The service department always delivers on their goal of providing dependable service in a friendly, courteous manner. I appreciate the quality of their work! The free car wash is a nice added touch!
"The service dept is awesome"
I get my car serviced here on a regular basis and although there are places closer I could go to I prefer to go to this location. The people are always friendly and informative, they get me in and out and the prices are fair. I would definitely recommend this location
Appointment for 10,000 mile service was efficient and courteous Courtesy car wash was not possible due to freezing weather. Rain check was sent by email.
"This Dealership Rocks! Great service ! Awesome People!"
I have used larger dealerships in the area! None can hold a candle to Ron Hibbard Toyota: I had an appointment for 8am. I arrived a little early and they were open and took me right in.
Everyone at Ron Hibbard Toyota is wonderful to work with. Service department was very much on top with everything and very helpful and courteous, thanks to everyone
"Excellent Salesman, Financial Officer and Service Departmen!"
Outstanding dealership in every way! Salesman Allen Kalisch is a 12 on a scale of 1-10! Because of his friendliness, attention to detail, and patience in bringing out 3 different models for me to try, I was persuaded to trade my 2001 Toyota Camry in for a 2016 Toyota Avalon. He made it clear that I could come back anytime for any needed help on learning about so many features new to me. He could not have been more helpful, informative and persuasive, and I am so happy with this car! Also, finance officer Michael Christian was helpful, patient and very informative in setting up the paperwork regarding the actual sale--he was also very friendly and kind.
Finally, I must also mention my appreciation for the service department at this dealership; as a 78-year-old customer, thanks to them, when I purchased my first Toyota (2001 Camry) in March, 2002, I have been very impressed with their efficiency, and their willingness to bend over backwards for whatever I needed. I have never experienced the efficiency and family-like atmosphere in all my years of buying a new car (which used to be every 5-6 years for both my husband (now deceased) and myself. This department is the reason I will never buy anything but a Toyota! Specifically, I want to commend the present Service Manager Jeff Gautsche and Service person Helen Christian for their efficiency and kindness whenever I had a repair problem with the Camry. They and and that department over the years since 2002 are the reason I will never buy anything but a Toyota.
Clearly, Ron Hibbard is also to be commended for employing "A-Listers" in every department down through the years.
"Horrible experience with the service center"
Recently had my 2006 Toyota Camry serviced at Ron Hibbard Toyota. The checkout Clerk provided me my inspection sheet and advised that I needed numerous items replaced and or serviced. I then took my Camry to another Toyota mechanic who advise me that the items that Ron Hibbard said needed replaced where in good working order. I then returned home and this Camry and was smelling an odor of burning oil, I open the hood to find oil had been horde or spilled on the exhaust and there you were you add oil. The washer fluid reservoir had not been topped off like they stated.
I was not expecting to buy a car but I think my Karma was with me. The care was a GREAT BUY and in great condition. Had just been turned in by an older couple that in turn bought a 2016 vehicle.
Jeff was a super great guy to deal with. very knowledgable and very smart Great personality and very out spoken. Got what I needed and that was that.