Appointment for 10,000 mile service was efficient and courteous Courtesy car wash was not possible due to freezing weather. Rain check was sent by email.
"This Dealership Rocks! Great service ! Awesome People!"
I have used larger dealerships in the area! None can hold a candle to Ron Hibbard Toyota: I had an appointment for 8am. I arrived a little early and they were open and took me right in.
Everyone at Ron Hibbard Toyota is wonderful to work with. Service department was very much on top with everything and very helpful and courteous, thanks to everyone
"Excellent Salesman, Financial Officer and Service Departmen!"
Outstanding dealership in every way! Salesman Allen Kalisch is a 12 on a scale of 1-10! Because of his friendliness, attention to detail, and patience in bringing out 3 different models for me to try, I was persuaded to trade my 2001 Toyota Camry in for a 2016 Toyota Avalon. He made it clear that I could come back anytime for any needed help on learning about so many features new to me. He could not have been more helpful, informative and persuasive, and I am so happy with this car! Also, finance officer Michael Christian was helpful, patient and very informative in setting up the paperwork regarding the actual sale--he was also very friendly and kind.
Finally, I must also mention my appreciation for the service department at this dealership; as a 78-year-old customer, thanks to them, when I purchased my first Toyota (2001 Camry) in March, 2002, I have been very impressed with their efficiency, and their willingness to bend over backwards for whatever I needed. I have never experienced the efficiency and family-like atmosphere in all my years of buying a new car (which used to be every 5-6 years for both my husband (now deceased) and myself. This department is the reason I will never buy anything but a Toyota! Specifically, I want to commend the present Service Manager Jeff Gautsche and Service person Helen Christian for their efficiency and kindness whenever I had a repair problem with the Camry. They and and that department over the years since 2002 are the reason I will never buy anything but a Toyota.
Clearly, Ron Hibbard is also to be commended for employing "A-Listers" in every department down through the years.
"Horrible experience with the service center"
Recently had my 2006 Toyota Camry serviced at Ron Hibbard Toyota. The checkout Clerk provided me my inspection sheet and advised that I needed numerous items replaced and or serviced. I then took my Camry to another Toyota mechanic who advise me that the items that Ron Hibbard said needed replaced where in good working order. I then returned home and this Camry and was smelling an odor of burning oil, I open the hood to find oil had been horde or spilled on the exhaust and there you were you add oil. The washer fluid reservoir had not been topped off like they stated.
I was not expecting to buy a car but I think my Karma was with me. The care was a GREAT BUY and in great condition. Had just been turned in by an older couple that in turn bought a 2016 vehicle.
Jeff was a super great guy to deal with. very knowledgable and very smart Great personality and very out spoken. Got what I needed and that was that.
"Used car warranty"
- Korey Hodges
Do not purchase a used car warranty from Ron Hibbard if it is not a Toyota. We purchased a three year one for a 2011 Explorer. The power steering went out on it and we were MADE to have it towed to Hibbard even though we were 46 miles away. The warranty states if you are within 50 miles that it must go there. We have a Ford dealership less than a mile from our home and asked if we could take it there and were denied.
When it got to Hibbard they could not fix it because they didn't have the correct codes (since it's a Ford) so it sat at their dealership for 3-4 days (while nothing was done to it) before they took it to the nearest Ford dealership to them.
We were without our second vehicle for a week for something that was fixed in less than half of a day once Ford got it.
Along the way the service department was very unhelpful, saying they would call us back and never doing it. We would have to call back to get updates. Even then it was like WE were hassling THEM.
Do not buy a used non Toyota from them.
"Fuel pump issues..."
Our fuel pump went out on our 2011 4runner. Ron Hibbard diagnosed it, order the parts and fixed it. At that point I had no issues. The issues started after we had our vehicle home for 1 day, the check engine light came on so we had to make a 2nd trip to Ron hibbard to be told that a part was damaged by the technician that replaced the pump so they ordered the part and had to reschedule for a 3rd trip. We make the 3rd trip to find out they order the wrong part. At this point I spoke to Jeff the service director and explained, I wasn't making a 4th trip so he agreed to pickup the 4runner at our convenience when the part arrived and leave us a vehicle. When the part arrived we scheduled the service date and they did as they said they would. This is the part that really burned me, they call my wife after finishing her car to tell her it needed a alignment (based on the print out it was barely out of line..) and proceeded to ask if she wanted them to fix it. They told her it would be $100 (for this area a basic a front end alignment runs $70.) If ron hibbard had customer service as a priority rather than the almighty dollar they would have fixed the small alignment adjustment as a courtesy. Since they had caused us to use our time for all the reschedules, trips and money in gas for multiple 60 mile round trips. Seriously... if they took the time to hook it up to the machine to diagnose the alignment (which in this case would have been the most time consuming part) they should have spent the extra 10-15mins making the adjustment to get the alignment straight... That 10-15 mins of there time would have made a world of difference, I might have actually considered going back but NO never again will I take anything I own to Ron Hibbard.
People I spoke with:
Jeff Gautche which I think really tried to make things right but his staff doesn't communicate with him well...
Max Curry was a really nice guy and I think would have done more if he had the authority too.
Jordon Clay had the I could care less attitude...
"awful experience "
Where to start the experience was a nightmare the attitude was bad and the service manager a absolute xxxxxxx that sums up I would not recommend to my worst enemy
And the serve manager was an xxxxxxx