The service department always delivers on their goal of providing dependable service in a friendly, courteous manner. I appreciate the quality of their work! The free car wash is a nice added touch!
"The service dept is awesome"
I get my car serviced here on a regular basis and although there are places closer I could go to I prefer to go to this location. The people are always friendly and informative, they get me in and out and the prices are fair. I would definitely recommend this location
Appointment for 10,000 mile service was efficient and courteous Courtesy car wash was not possible due to freezing weather. Rain check was sent by email.
"This Dealership Rocks! Great service ! Awesome People!"
I have used larger dealerships in the area! None can hold a candle to Ron Hibbard Toyota: I had an appointment for 8am. I arrived a little early and they were open and took me right in.
Everyone at Ron Hibbard Toyota is wonderful to work with. Service department was very much on top with everything and very helpful and courteous, thanks to everyone
"Excellent Salesman, Financial Officer and Service Departmen!"
Outstanding dealership in every way! Salesman Allen Kalisch is a 12 on a scale of 1-10! Because of his friendliness, attention to detail, and patience in bringing out 3 different models for me to try, I was persuaded to trade my 2001 Toyota Camry in for a 2016 Toyota Avalon. He made it clear that I could come back anytime for any needed help on learning about so many features new to me. He could not have been more helpful, informative and persuasive, and I am so happy with this car! Also, finance officer Michael Christian was helpful, patient and very informative in setting up the paperwork regarding the actual sale--he was also very friendly and kind.
Finally, I must also mention my appreciation for the service department at this dealership; as a 78-year-old customer, thanks to them, when I purchased my first Toyota (2001 Camry) in March, 2002, I have been very impressed with their efficiency, and their willingness to bend over backwards for whatever I needed. I have never experienced the efficiency and family-like atmosphere in all my years of buying a new car (which used to be every 5-6 years for both my husband (now deceased) and myself. This department is the reason I will never buy anything but a Toyota! Specifically, I want to commend the present Service Manager Jeff Gautsche and Service person Helen Christian for their efficiency and kindness whenever I had a repair problem with the Camry. They and and that department over the years since 2002 are the reason I will never buy anything but a Toyota.
Clearly, Ron Hibbard is also to be commended for employing "A-Listers" in every department down through the years.
"Horrible experience with the service center"
Recently had my 2006 Toyota Camry serviced at Ron Hibbard Toyota. The checkout Clerk provided me my inspection sheet and advised that I needed numerous items replaced and or serviced. I then took my Camry to another Toyota mechanic who advise me that the items that Ron Hibbard said needed replaced where in good working order. I then returned home and this Camry and was smelling an odor of burning oil, I open the hood to find oil had been horde or spilled on the exhaust and there you were you add oil. The washer fluid reservoir had not been topped off like they stated.
I was not expecting to buy a car but I think my Karma was with me. The care was a GREAT BUY and in great condition. Had just been turned in by an older couple that in turn bought a 2016 vehicle.
Jeff was a super great guy to deal with. very knowledgable and very smart Great personality and very out spoken. Got what I needed and that was that.
"Used car warranty"
- Korey Hodges
Do not purchase a used car warranty from Ron Hibbard if it is not a Toyota. We purchased a three year one for a 2011 Explorer. The power steering went out on it and we were MADE to have it towed to Hibbard even though we were 46 miles away. The warranty states if you are within 50 miles that it must go there. We have a Ford dealership less than a mile from our home and asked if we could take it there and were denied.
When it got to Hibbard they could not fix it because they didn't have the correct codes (since it's a Ford) so it sat at their dealership for 3-4 days (while nothing was done to it) before they took it to the nearest Ford dealership to them.
We were without our second vehicle for a week for something that was fixed in less than half of a day once Ford got it.
Along the way the service department was very unhelpful, saying they would call us back and never doing it. We would have to call back to get updates. Even then it was like WE were hassling THEM.
Do not buy a used non Toyota from them.