My Review Of Audi Plano:
Wow! What an excellent experience at Boardwalk Audi! The staff here is truly exceptional. They set the standards of professionalism higher than any dealership I have previously worked with. I have honestly never had anything less than the best experience with this store. I was immediately greeted by a sales manager, Jeff Hummel, who was incredibly friendly and knew just how to calm my nerves and lower any defenses I may have had walking into the store. He immediately offered me a beverage and gave me a tour of the facility showing me important areas of the dealership. He never pointed me in the direction of something, he accompanied me to the necessary area. He was absolutely outstanding. I couldn't believe a sales manager was so accommodating and readily accessible, there was no hesitation in his approach. This gentleman exudes genuineness and professionalism. He immediately connected me with a sales person, Debbie McNeilly, who was absolutely wonderful! She is one of the friendliest people I have ever met. She listened to all of the most important needs I expressed and paid attention to even the most minor details. She took the time to walk through every detail with me, educating me on things I was unfamiliar with. She never made me feel rushed, or silly, as a matter of fact, I felt such a connection, it seemed as though I was a guest in her home, SO accommodating. She has maintained this even after the car buying experience, and has made me feel like so much more than just a number. Furthermore, Mitch Henson introduced himself and spoke to me further about the details of the process as I asked Debbie to speak with a sales manager to meet someone "behind the scenes". He was such a warm, friendly gentleman who made me feel even more at ease about the whole process. Mitch, like everyone else at Audi went above and beyond to make this car buying experience one of a kind! He also spent plenty of time going over things in detail which was helpful as my husband was not here for this experience and I didn't ever feel as though I was doing it alone, thanks to Mitch! He knew the right combination of what was important and how to reach this place, and shared ony the necessary information which made this experience exceptional-as my time is precious! At one point Mitch had to step away, and when he did so, he asked Jose Herrera to continue explaining some of the process to me. Jose was such a delight to work with as well! His personality was incredible and you could definitely tell he is extremely passionate about what he does with Audi. He was extremely knowledgable, and much like all of the staff, he went above and beyond any client's expectations! I felt as though I had known him forever. Lastly, Jose introduced me to Jeannette Sandin who completed the process. She was amazing, what a great end to a wonderful experience. She was incredibly down to earth and very knowledgeable. I didn't feel pressured or uncomfortable at any point with her. couldnt have asked for a better finance experience. Ultimately, I would like to say that Audi has a phenomenal team working at this dealership and they should all be recognized for their tremendous efforts. I have never experienced such an incredible, painless, and smooth car buying experience. These folks have this process 100% streamlined. Way to go Jeff Hummel, Debbie McNeilly, Mitch Henson, Jose Herrera, and Jeannette Sandin, you guys were phenomenal. I will continue to refer all family and friends to this store, as I have no doubt they will be taken care of.
Was this review helpful to you?
Yes | No