Fred Beans Hyundai of Flemington

Service department created mold in my car while they had it for 40 days to fix a recall issue. My brand new Tucson filled with 3-4 inches of water due to an improper seal, not even 2 months into my leas it for 40 days to fix a recall issue. My brand new Tucson filled with 3-4 inches of water due to an improper seal, not even 2 months into my lease. The dealership fixed the issue but had my car for 40 days. In that time, the wet towel that I was using to soak up the water was taken by the service department and wrapped up into my dogs seat hammock, along with my rubber floor mats. When I opened up the seat hammock a few days after getting the car back, everything inside was covered in mold. The towel was still soaking wet, dog carrier was wet, floor mats as well. On top of that, the dealership never attached my front license plate - which is illegal in NJ! I specifically mentioned it to the head of the service department and he wrote it down on the invoice. After 40 days, no front license plate is attached, not even the mounting bracket. The dealership offered me nothing for my time or for the exposure to the mold, that they literally created. More

My experience with the sales person, finance person and assorted others was terrible, and that's putting it mildly (and politely). The sales person is not knowledgable and very distracted with checking on assorted others was terrible, and that's putting it mildly (and politely). The sales person is not knowledgable and very distracted with checking on kids and talking about things you're probably not interested in. BUYER BEWARE, make sure the sales person proves to you that every feature you want is actually on the car you buy. Sit in the car and go through EVERYTHING. The finance person was indifferent and disagreeable. BUYER BEWARE, before signing anything make sure you're shown what you are being charged for and what's being financed. Insist on it!! I was overcharged $2000 for an upsale item I had told the sales person I did not want but it was included in the price. Makes me wonder if it was an oversight or scam (and after dealing with them, I go with the latter). It took weeks to have the charge removed, BUYER BEWARE, do not let him convince you to "think about it", you can cancel it in two to three months if you don't want it. I cancelled the following day and it was a major headache getting it refunded. DO NOT LEAVE WITH YOUR CAR UNTIL YOU HAVE DOUBLE CHECKED EVERYTHING from features to financing. Once you sign on the dotted line and leave the dealership, the sales person and finance person will ghost you and even people who claim to be managers, up to the manager of the dealership, will be of no help. I wanted a Hyundai and unfortanely Fred Beans is the nearest dealer to me, I will never buy another car from them again. BUYER BEWARE. Note 1: I purposely did not name names, assume everybody there are like the people I encountered. It seems to be the culture there. Don't trust them and double check everything they do and say. And expect to be ghosted once the sale is made. Note 2: I was lowballed on the trade in but I expected to be and did a trade in for convenience. More

We currently purchased a 2024 Santa Cruz from Fred Beans Hyundai in Flemington. This is our 4th Hyundai car. The purchase portion went smoothly. However, when we began dealing with the FI manager Jason M Hyundai in Flemington. This is our 4th Hyundai car. The purchase portion went smoothly. However, when we began dealing with the FI manager Jason Medler, the process went south. The main problem was his deceitfulness in discussing the 3 levels of the Platinum warranty. After a brief discussion, we told him we are only interested with the Basic Platinum warranty in which he informed us it is only an additional $1,500 ($20/month) to the purchase price. During the e-signing of the contract, we’ve asked for the printout of the contract and he said he couldn’t at the moment and that he would email it to us. The day later, we got a copy of the contract via email, and we found out that the warranty price went somehow from $1,500 to $4,000, which includes a $1,000 finance change over the life of the loan. When we called him, he tried to justify the $4,000 by stating “This is because the warranty is 120 months long so it will be $20 times 120 months, that’s how the $4,000 came from”. (Doing quick Math, $20 times 120 months is only $2,400). We finally had enough of his nonsense, we asked to remove the warranty and have the contract re-written and he stated he can’t because the transaction is in a pending status. To add insult to injury, he said he didn’t have to re-write the contract, instead he will just change the number of payments from 72 payments to 65 payments which still doesn’t add up mathematically because the payment amount is based on the total of purchase price of the car. We had to go back again to the dealership in person and make him cancel the original contract and re-write a new one. This is the most exhausting experience dealing with purchasing a car in my life. I’m sharing this so that others can steer clear of Jason Medler. Maricris Izzo 908-255-2156 More

Absolutely horrible service no follow up Sales person Alfred newbie - no experience Never in office And he forgot to order my new plates. Only did the registration Sales manager Mike condescendin Alfred newbie - no experience Never in office And he forgot to order my new plates. Only did the registration Sales manager Mike condescending and told us to drive with expired temporarily plate never bother to check never done after calling their dealership for 2 wks in a row When I asked. Mike about an extensions told me that’s illegal to request Another lie told me per dmv site says it allowed then he had the arrogance to say they will pay for 1 or 12 tickets but never bothered to check that plates were never orders then hung up on me. I would NEVER go back and will have my new car served at another Hyundai dealership instead Shameful nasty unprofessional non service I will post anywhere I can to avoid someone else having this horrific experience I would return the car and rebuy someone else if I could but it’s too late Buyer beware More

After going to different dealers like Marlton , who wanted to charge thousands over, I contacted Shawn Feeney who put me in a waiting list and put realistic expectations. Once it arrived one human wanted to charge thousands over, I contacted Shawn Feeney who put me in a waiting list and put realistic expectations. Once it arrived one human gestation period later, the place was fantastic, everyone was great with communication. Everyone was kind and understanding. Shawn is the best Hyundai Ioniq representative I’ve talked to. I hope Hyundai allocates more ioniq 5 for this fair and kind dealership. More

Do not use Fred Beans Hyundai of Flemington! As a consumer, I am horrified by this dealership’s egregious policies and lack of concern about my needs. I had contacted a sales rep named Mike i As a consumer, I am horrified by this dealership’s egregious policies and lack of concern about my needs. I had contacted a sales rep named Mike in early February, inquiring about a hybrid (Ioniq or Elantra). But the monthly cost was too high, so I told him I needed to look at a gas-powered Elantra. NO vehicles were in stock, but the rep told me I could leave a deposit on one that would be coming in within a few weeks. On 2/28, Mike called me again and texted several times, likely trying to meet a month’s end sales quota. I asked if the February financing specials would carry over to March. He said he didn’t know, but he could guarantee me the February deal if I left a deposit and submitted a credit application before the end of the day—even though the vehicle would not arrive until mid to late March (I later learned that this promise was untruthful). I felt very pressured, but I needed a vehicle, so I made the deposit at 7PM that night. At NO time, did the rep state that this deposit was nonrefundable. I had inquired at several other Hyundai dealerships, and they all had refundable deposit policies, so I thought that was a standard thing with Hyundai. Little did I know that there was fine print on the single-page pricing agreement I signed, stating that the deposit was nonrefundable—which is ludicrous when the vehicle wasn’t even in stock and would not arrive for weeks! In less than two weeks, my situation drastically changed. I was offered a job in DC, which would require me to commute a great deal from NJ. Because of this change, combined with the insane spike in gas prices, the gas-powered Elantra would no longer work for me, and it was necessary for me to upgrade to a hybrid. I texted Mike, and he said he wouldn’t be able to get a hybrid for 90 days and my deposit was nonrefundable. I felt like he was pressuring me to complete the purchase, which made me extremely uncomfortable. I explained my situation, reaching out to him on 3/17 and 3/21, but he never responded. Since Fred Beans could not meet my consumer needs, I started working with Lester Glenn Hyundai, and they got me the car I needed within two weeks. The sales rep at Lester Glenn called Fred Beans to request that they refund my deposit, but the FB sales rep never called him back. The Lester Glenn sales manager even reached out to a sales manager at Fred Beans (also named Mike), who was adamant in saying the customer’s deposit would not be returned, without even knowing the circumstances. I wanted to complain to a general manager, but the Fred Beans website doesn’t have contact info for ANYONE. So, twice, I called and communicated with the dealership via chat, requesting the GM’s email address. They would not provide me with it but said that the GM or someone else in customer care would contact me that day. It has been nearly a week, and no one from the dealership has contacted me. Their customer support is horrendous. Today, consumers are suffering financially, yet car dealership are gouging prices because of lack of inventory. With such limited supply, it’s likely that the vehicle I initially put a deposit on (but had to cancel) was sold before it even arrived at the dealership. For Fred Beans to NOT refund my deposit (on a car they’ll have no problem selling) is a blatant example of corporate greed, especially in light of the circumstances. Overall, I am disgusted that a company which prides itself on customer service could be so callous. I will never use this dealership, and I will warn as many people I can about my experience. More

Not buyer friendly experience! So glad I did not purchase a car from this dealership a car from this dealership More

Reneged on paying test drive $50.00 I test drove a Hyundai Kona January 12th. I own a Hyundai and wanted something higher with more clearance. I called in May and the person told me t I test drove a Hyundai Kona January 12th. I own a Hyundai and wanted something higher with more clearance. I called in May and the person told me that the payment comes from another company. Seven months later, no payment. And they never took responsibility for their (what amounts to) false advertising. Very disappointed. More

Repair Customer Service A+ I had a fantastic first time visit to Flemington Hyundai. I got a same-day appointment, Christine was very helpful and accommodating when I was worrie I had a fantastic first time visit to Flemington Hyundai. I got a same-day appointment, Christine was very helpful and accommodating when I was worried about finding time for the repair in terms of getting back to work. They offered a shuttle service and the gentleman driver was very nice and helpful. You can't beat door to door service & back! He even moved my children's car seats for me when I needed a rental. Thank you so much. I've found my preferred Hyundai location, even though there are 2 closer to my home. More

Professional and Friendly Staff and service work Our 2014 Tucson was in for a hood replacement and could not have been happier. Car was ready a few days sooner than expected. Frank of the parts depa Our 2014 Tucson was in for a hood replacement and could not have been happier. Car was ready a few days sooner than expected. Frank of the parts department went over and beyond by bringing car to the Prep area for additional cleaning of the grill that contained corrosion stains. Although I wish the car had been washed after service, but was told the paint was too fresh on the hood. Would def reco. More