"I will never buy anything but Ford! "
I had text with Buddy prior to coming to Klaben & he was very helpful. When I got there he helped me to find the best deal for me.
"Fantastic Car Buying Experience"
This was, hands down, the smoothest experience in buying a car that I've ever had. I didn't have a lot of time to shop around, but having done previous research on the various options for a small SUV, I had decided on the Ford Escape. The number of dealers in the area is overwhelming and I wasn't sure which one to call/visit at first, but I remembered that my great-grandparents purchased from Klaben, so I decided to call them.
When I called I talked with Don Batten, one of their salesmen. That was about 2 p.m. on Wednesday, June 14. I told Don what I was looking for and also told him that I was pre-qualified for financing. He got right to work and when we arrived at 5 p.m. that same day, he had one vehicle (a certified pre-owned Escape Titanium) ready for a test drive. In addition to that, he had others lined up for us to look at as well. Don was very knowledgeable and took the time to answer all of our questions. I was most impressed with how fast he got everything together for us prior to the visit. It really helped speed up the process, which, being as busy as we are, was most appreciated!
We fell in love with the Escape we test drove. It had everything we were looking for - only a year old, low miles and all of the bells and whistles. And, the price was right too!
And, to top it all off, Klaben was able to get a better interest rate through Ford Motor Credit than what I was offered through my other financing option!
We arrived at the dealership at 5 p.m. on June 14 and left with a new vehicle, that I'm thrilled with, at about 6:30 p.m. From the test drive through the financing and signing the paperwork, it was the best experience. Thanks to Don and Jennifer for all of their help!
I also would like to add that Don took the time to go over all of the features of the car, not only during the time of the purchase, but in a follow-up visit. It was very helpful!
Thanks to Don and the rest of the Klaben team!
I was amazed at how pleasant purchasing a new vehicle could be. No pressure, just very helpful. Eben Wicks did a great job of getting me exactly what I requested. Thank you Klaben.
"Easy purchase, helpful salesman"
- Nancy L Stella
Was a positive experience from start to finish. I knew what I was looking for, both in vehicle and financing, connected with a salesman who checked availability. He was professional and accommodating. Anticipated my needs and followed through.
We love Dan Peters and the klaben team! This is our 4th vehicle from them and not the last! Thank you for all you do!
Other ford dealerships do not give you the customer service, experience, or opportunities and rewards as this dealership. I have gone out of my way to go to this dealership. They have sold me a car and stayed way past closing, just to make it right, and make sure you are buying the car you want, not push you into things only for their profit. I have got my last four cars, leased, and bought, from Klaben.
"They work for you!"
If you don't understand anything all you have to do is ask and the people at klaben will walk you through step by step. They won't jerk you around and try to push you into something you don't want. They are straight forward and to the point. I will always recommend this dealership to anyone I possibly can!
"Positive experience from start to finish!"
I was very nervous about navigating the car buying process on my own for the first time. I chose Klaben Ford LIncoln because of the positive things I had heard and I couldn't be more pleased with my decision. Nate made me feel very comfortable and was super patient with my questions and hesitations. I felt like a valued customer through the whole experience.
This was my 1st Certified Pre-Owned purchase, but 2nd time purchase at Klaben in Kent.
Dave Mott was absolutely outstanding with the whole experience. Jennifer made the finalizing of the purchase simple and sweet.
I will be back for sure in the future, and have already told prospected buyers about Dave Mott as well.
"Makes purchasing a car easy"
This was by far the best car purchase experience I have ever had. The entire staff at Klaben Ford in Kent were very helpful, professional and fair. From the moment we walked in the door, The experience was a pleasure. Nick was very helpful helping us with our decision and we felt no pressure to purchase at any time. You can tell they truly value the relationships they build with their customers.