Jerry Deshong
Jerry Deshong at Chapman Ford Lancaster
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Jerry Deshong

Service Advisor

Chapman Ford Lancaster

1485 Manheim Pike
Lancaster, PA 17601

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rated
202 Reviews

Dealership Experience

38 yrs, 5 mos

Industry Experience

44 yrs, 9 mos

not yet
rated

202 Reviews

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202 Reviews of Jerry Deshong

November 03, 2020

Dealership Rating
Employee Rating

Great dealership to deal with, very friendly staff and great facilities. They make you feel like family anytime you deal with staff members. So if you’re looking for a car give them a chance. More

by ditzler5011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Webster, Jason Mummau , Cliff Bullock, Scott Greiner

November 02, 2020

Dealership Rating
Employee Rating

You folks do an excellent job. Thank you so much. The video of the service is also really cool. Wish only that you'd get a local Lincoln dealership so I didn't need to get my cars from Egg Harbor Chapman More

by MJKpsych
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 02, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

October 22, 2020

Dealership Rating
Employee Rating

The dealership did a great job of getting my vehicle in quickly for my state inspection and recommended a 30,000 mile service which was needed. More

by Larry G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Tufano

Oct 23, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

October 05, 2020

Dealership Rating
Employee Rating

The sales experience was great! We appreciate your outstanding customer service and attention to detail. We truly appreciate the way Scott valued our time. Thanks for the help! More

by anmarshall22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Mumma, Jon Webster, Jared Meshey, Alvonte Addison , Morgan Benjamin, Damien Fortson, Scott Greiner, Kyle Rankin

Oct 06, 2020

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Scott is a very good salesman, we’re glad to have him. Thank you for coming to Chapman Ford of Lancaster!

September 30, 2020

Dealership Rating
Employee Rating

The service has been great , but the work we had done on our truck mediocre.. needs repaired again , it broke the day after we picked it up , but we were away for the summer so only could bring it back rece More

by Staceysamii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Tufano

Oct 01, 2020

Chapman Ford Lancaster responded

Thank you for your review. We work hard to be the best we can every day! We are not always perfect but we stand by our word. Thank you for your kind words, and patience while we tried to come up with a solution to the problem. We look forward to seeing you again soon!

September 30, 2020

Dealership Rating
Employee Rating

Chapman was not my "home" Ford dealer but it will be the "go to" dealer for my next Ford. My first encounter with Chapman was when my "home" dealer shut down because of COVID. I desperately needed an oil More

by ornertw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Tufano , Cliff Bullock, Scott McCann, Tori Phillips

Oct 01, 2020

Chapman Ford Lancaster responded

Thank you very much for sharing your experience at Chapman Ford of Lancaster. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

September 28, 2020

Dealership Rating
Employee Rating

Excellent customer service!! We dropped off one of our vehicles making noise in rear to be checked out at after hours drop off. They not only inspected vehicle but sent us video of problem and was also ab More

by kimona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Tufano , Scott McCann

Sep 28, 2020

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business.Thank you for coming to Chapman Ford of Lancaster!

September 14, 2020

Dealership Rating
Employee Rating

Whole team and experience was great! Prompt service and communications were timely, clear and appreciated. Online scheduling is also a plus. Thank you for everything. More

by jason@thehebbes.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Tufano , Cliff Bullock, Scott McCann, Tori Phillips

Sep 14, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

September 07, 2020

Dealership Rating
Employee Rating

Great team. Great truck. They treated me well. Dropped me off at the Linden diner and I got a ride back when the truck was ready. Jeremy, the mechanic, was a great guy and Michael, the service guy. I had Jer More

by tomtaglieri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Tufano , jeremy grossman

Sep 08, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

September 07, 2020

Dealership Rating
Employee Rating

Chapman Ford Service is a top notch operation. Due to this car being a total LEMON, we will no longer purchase Fords. This service dept. is excellent. More

by wanchd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 08, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

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