My Review Of Chrysler Dodge Jeep of Paramus:
After deciding that my wife and I need a second auto and that it would be a Jeep, I did extensive research online and in Jeep forums to research dealerships, pricing and specs of the Jeep I wanted. I knew I wanted a 2014 Wrangler Willys Unlimited and that I wanted it built for us from scratch. I called four dealerships in my area, with the intention of only walking into one showroom. I called Route 46 Jeep in Little Falls, Teterboro Jeep, Rockland Jeep, and Paramus Route 4 Jeep/Dodge/Chrysler. Both Rockland Jeep and Route 46 Jeep did not call me back, Teterboro Jeep wasn’t willing to come close to my price. Paramus Jeep sounded willing to deal and promptly set up an appointment for me and even confirmed via email and text. I’m not here to bash the other dealerships, as I know salespeople are very busy and can’t always return calls, but for me, it was a deciding factor.
When I walked in to Paramus Route 4 Jeep I was immediately greeted, then within a few minutes the sales manager Reggie came over and introduced me to Jesse Lopez. Right off the bat I introduced myself and told him I didn’t want to waste either of our time. I gave him the price I wanted to pay based on my research and said if you can do this for me today, I’ll leave you with $500 as a deposit and I’ll be back in 6-8 weeks to pick the Jeep up. Jesse said he’d do what he could, and quickly came back and said yes, he would do it at my price. Did I get the best possible price? Probably not – but I also understand that in this business, both parties can be happy. If you walk in on the last day of the month willing to buy a car off the lot, I’m sure you could do substantially better, but that wasn’t my situation. I believe our agreed upon price left both Jesse and I happy and I didn’t need to waste my time visiting other dealerships in the area.
I was in and out in 30 minutes. As an auto consumer I can be a very demanding client, I like to track my vehicles and am very particular about the details of my delivery, my wife forewarned Jesse of this and he gladly accepted the challenge, he said feel free to email any time. Over the next 8 weeks, I emailed Jesse maybe 10-15 times, each one of which was responded to promptly, always same day, within an hour. He took initiative to send me my VIN when he got it and also gave me updates along the way even though I was tracking via IAMJEEP and VOTS. I even left Jesse with a specific list of Delivery Day Don’ts, each of which he assured me would be taken care of and they all were.
The only hiccup in the whole process was my Jeep sat in storage during shipment in Staten Island due to some uncontrollable issues, not the fault of the dealership. When I contacted Jesse regarding the delay he apologized on behalf of Jeep, then responded to me as such, “I am very sorry for the delay, if you want, I can drive out there and get the Jeep for you, but then I would have to put miles on it (one of my delivery day don’ts), or just tell me what you want me to do and I will get it done”. My Jeep showed up the very next day.
In the last 15 years I have purchased cars from Benzel Busch Mercedes, Prestige Land Rover, Circle BMW, as well as two cars from BMW of North Haven in CT. I can honestly say this was my best, and most seamless auto purchase transaction. I did read some negative reviews of Paramus Rt. 4 Jeep, but I’m guessing everyone’s experience differs when buying a car. Sometimes car buyers forget dealers need to make money too. Give Jesse Lopez a shot, based on my experience, I’m betting you’ll have a good experience as well.
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Response from: Chrysler Dodge Jeep of Paramus
Added: 05/03/2014 10:23 PM
Dear Loyal Patron (psc23m3),
We could not be more thrilled that you had an excellent experience with Rt 4 Chrysler Dodge Jeep Ram of Paramus. And Mr. Lopez was thrilled to assist you with your purchase. If you need anything else in the future, please do not hesitate contacting us immediately.
We wish you much success with your new Jeep, and we look forward to serving you in the future.
All the Best,
Dean Redmond, General Sales Manager
Rt 4 Chrysler Dodge Jeep Ram of Paramus