Jim Dollins at Van Griffith Kia

Before we visited this dealership, we called to inquire about the options they had and the prices. Mr. Carden was the most honest person we spoke with during our two month search for our vehicle. He told us what they had available at the dealership, he searched in other states to see if he could locate exactly what we wanted, he never pushed us to come in or gave us any false promises. Upon visiting the dealership that day, Mr. Carden was very warm and welcoming. He let us see and compare everthing. He took us for a detailed test drive. He explained everything he knew about the car from front to back and didnt lie to us if there was something he didnt know. He was friendly to our children and even provided them with drinks and coloring books so they could enjoy their visit, too. He gave us space and privacy to discuss things when we needed to, and never once made us feel pressured or uncomfortable. He never asked us if we wanted to buy, he never threw numbers at us. We went at our chosen pace, and we let him know when we were ready to sit down and figure out a deal. When we sat down with him, he gave us EXACTLY what he had said on the phone. He gave us a fantastic purchase price and a wonderful trade in price. We accepted his very first offer. When it came time for financing, Mr. Dollins was just as great! He made us feel like old friends, was warm and welcoming, and he didnt try to upsell us or offer us anything else. He was also honest. We left the dealership feeling truly happy, and blessed that our experience was so smooth. During the two months before our purchase, other car dealerships had been a nightmare- promising prices via the internet and phone that they did not stand behind when we arrived, guaranteeing us they had the car we wanted only to say, "Darn it just drove off the lot" when we showed up for our visit, going back and forth to their managers 6 times to bargain prices, making us sit with our kids for 4 hours only to find out they had no clue what they were talking about, their employees acting completely unprofessional in front of us, salesmen acting like they could care less about our purchase... The other dealerships left us stessed out with high anxiety! Van Griffith in Granbury was a top notch example of what customer service SHOULD be like. We were amazed by them, and have been bragging about our experience daily. We are so very appreciative for how they made us feel.

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this is the second car i have bought from van griffith and i must say i am very happy with the service i received. everyone was nice and professonal. thank you for all the help you gave me and beleve me i am telling everyone i know to check out van griffith kia in granbury.

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I love my new Kia Sorento! My salesman, Juan, did an amazing job. He was right there from showing me what different models Kia had to offer to putting on my license plates when they came in! That is customer service...something that is hard to find these days.
Jim Dollins also did an awesome job with my financing needs.
Thank you for a wonderful car buying experience!
Marla Watson Jennings

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Wonderful buying experience. My husband and I stopped into the Kia dealership after seven months of looking for the perfect car. At Kia I was able to satisfy my "cadillac taste on a pinto budget" with a gently used 2011 Kia Sorento. Upon our arrival Juan was very helpful in showing us all of the Sorentos on the lot. Juan told us about a used Sorento that had just been traded with low miles, a good price and in great condition...but someone else was looking to buy it. So we were surprised when he called us on Sunday to say the car was available. I talked my husband into looking at 'one more' car. It was everything Juan said it was...great condition,great price and great warranty. He kept me abreast of what was happening with this particular car and never pressured us for a sale. Juan took the time to show me every option on the vehicle and helped to sync my phone. Jim Dollins did a fabulous job in the area of financing by getting us the trade in value we asked, the interest rate wanted and the loan terms requested, all through our bank. Phenomenal experience. Thank you.

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We purchased a new Sorento today from VanGriffith Kia in Granbury. We worked with Juan, Brad and Jim, it was the most unbelievable expierence we have ever had purchasing a new car. That is the most professional team we have ever worked with, we practically had all the information we needed before we drove to Granbury thanks to Brad. Juan took a lot of his time and went over everything in the car with us. Jim the financial person went above and beyond to give us the best deal possible. Thanks to all of you it was a pleasure working with you and we will surely tell all of our friends. Have a very Happy and prosperous New Year.

June and Jerry Mathot

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I have needed to buy a new car for a year or two and dreaded the whole process. I had narrowed my decision down to 2 makes (KIA or Toyota) but kept hearing from every KIA new car owner how much they loved their cars. A friend, Lenee Weldon, mentioned what a great experience they had at the Granbury KIA dealership and she had the sales guy i needed to meet. So, i followed her over last week and decided she was right and Juan was the guy i was buying a new car from. So, after a test drive of the new KIA Sorento, i was sold and by Friday, had a new car. Jim Dollins assisted in the financing and i am a very satisfied and happy with the whole experience. I have, am and will continue to sing the praises of these guys!

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Very friendly people, great prices and very professional. No high pressure sales and we have bought many cars in our life and this was the BEST experience we have ever had.
Was very impressed by the short amount of time to complete our purchase.

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This was the best experience we have ever had buying a car! Each person marked above was involved and all were very helpful in finding us the car we wanted. It was an awesome buying experience with this very talented and informed staff! We will definitely recommend Van Griffith Kia and it's staff to our friends & family.

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Best car purchase experience ever! Friendly, knowledgable, helpful people. Great price and good selection of cars. Never felt pressured. It felt like they wanted to do their best to get me the car I wanted at a price I could afford.

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My wife recently purchased a new 2013 Kia Sorento from Van Griffith. We sent out 7 requests to different Kia Dealers with the exact description of the vehicle we purchased through Van Griffith. Two responses requested a call to advise what vehicle we would be interested in. Three dealers never responded with one of our local dealers not even returning our call on top of the request. One said the vehicle was not available. Brad Ferris not only responded, secured the vehicle, started the credit process and gave us a more than acceptable price all within a couple of days. We were very impressed with the way the process started only to be overwhelmed by the customer service given to us by the staff.

We were greeted by Dawn Law as if she has known us all of our lives. She explained Brad was out for the day and Jimmy Carden would assist us through the process. Jimmy showed us the vehicle verifying it was exactly what we wanted, answered all of our questions and then introduced us to Jim Dollins the finance manager.

My wife and I dread finance managers with the hard up sales and the length it takes to complete the process. Jim made us feel like we were dealing with our favorite family members, just a very pleasant experience and it was short and sweet. Brad stopped in during this process thanked us for our business on his day off.

Jimmy Carden then took ample time to explain all the features, buttons etc to us even paring my wife's cell phone. Customer service, friendliness, quality not only of the vehicle but of their staff can't be rated higher. It was worth the 150 each way drive and knowing how this went we wouldn't hesitate for a second driving twice that distance.

With Van Griffith having filled the tank we were back on the road to Lake Texoma.

Thanks to all the staff for everything. Bill & Mary

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