Jim Lutz at Proctor Subaru

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Abel Correa, Jim Lutz, Mark Poole

My Review of Proctor Subaru:
I purchased my first car from Subaru two years ago, and it was a wonderful experience. Abel and Mark made what could have been a terribly frightening experience great; there was no pressure, I got exactly what I was looking for at the right price.

In the two years since my purchase, every encounter with Proctor's team has been consistently above expectations. My car is serviced quickly, the waiting room is wonderful, the employees are engaging and kind, and the service staff is knowledgeable, communicative, and professional.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Lutz

My Review of Proctor Subaru:
Jim Lutz is a very friendly service manager and is always there early. When my '97 Impreza needed to be in the shop for over a week he loaned me their new Outback, when I am used to riding my bicycle when my car is in the shop. Sweet!
Also, I VERY much appreciate Proctor Subaru hiring the fabulous mechanic Mark from the former Subaru dealership in Tallahassee which had to close its doors. He was already quite familiar with my car.
Proctor is "good people"!
Susan

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charlie Delgado, Jim Lutz, Hank Smith

My Review of Proctor Subaru:
overall experience was excellent--everyone was helpful and friendly and very concerned of my needs in choosing the best possible car for our family. it always is a pleasure to work with them.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Lutz

My Review of Proctor Subaru:
My tire pressure light kept coming on while I was on a long trip. I had nitrogen filled tires and wanted to make sure everything was alright with my tires before I continued on. I stopped by this dealership and was exceptionally surprised by their courtesy, promptness, and friendliness. They fixed my tire, inspected the car for any other potential problems and had me on my way within a one hour time frame. Their customer waiting was also very pleasant and well-stocked with coffee and treats for their customers. Without a doubt, this was the best experiences I've ever had with any auto dealership. Wish I lived closer, they would be my service/dealership of choice.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Johnson, Jim Lutz, Mark Poole

My Review of Proctor Subaru:
Very good experience in the transaction of trading our 2006 Forester for a 2010 Outback Premium. ALL staff very friendly, polite and easy to talk with as they know the product extremely well.Great vacility here in Tallahassee, FL. Bill & Betty Lewis

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Abel Correa, Jim Lutz, Mark Poole, Hank Smith

My Review of Proctor Subaru:
Stopped in looking for a used vehicle, nice selection of used vehicles. Ended up leaving with a new Subaru Legacy. Sales staff was extremely friendly, honest and courteous. Loved the fact that there was no pressure. This is the first Subaru I've owned and am impressed with the fit and finish. Good gas mileage for an AWD vehicle. Spacious interior with more than ample trunk room. Dealership provided excellent customer service after the sale. Highly recommended.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Abel Correa, Jim Lutz, Mark Poole

My Review of Proctor Subaru:
My experience at Proctor Subaru was wonderfully positive, and left me feeling thoroughly impressed with the professionalism, customer service, and thoughtfulness with which my transaction was handled. I bought a new 2010 Subaru Impreza, and it was my first car purchase. As a relatively naive 22 year old never having stepped on the lot of a dealer, I did some thorough research regarding what to expect with car salespeople and how to approach the negotiating process (Edmunds.com), and of course I expected the worst. However, from the very first encounter I had with Proctor (via email with Abel Correa), I was pleasantly met respectfulness, honesty, and an absolute lack of pushiness. A great price was given to me right up front, which completely eliminated any motivation (or need) to haggle.
I wanted a different color than was available on the lot, and this was taken care of promptly and with only minimal increase in price. I've heard at many places when you want a car not on the lot, the "good deal" is thrown out the window--and in fact, when I spoke with other dealers, this was the case. Not here! Within 72 hours they had the car I wanted on the lot and we were ready to go.
Financing was a breeze, thanks to Mark Poole's hard work...a quick analysis of the extended warranties led me to reject one that I didn't think would bring me benefit, but just like Abel, Mark was extremely up-front about the whole process and seemed to really want me to get the deal I needed and no more.
Delivery of the vehicle was perfect... I was introduced to the Service Manager, Jim Lutz, who again was kind, helpful, and professional. I am really looking forward to a long relationship with Proctor Subaru....and have my whole family talking about wanting to buy a new Subaru now that they've seen mine and heard about my experience!
Now...I just have to learn how to drive it (bought a manual). Abel, if you're reading this, I can start on a hill now!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Abel Correa, Jim Lutz, Mark Poole

My Review of Proctor Subaru:
Everyone at the dealership was very friendly and helpful. Abel took the time to go over everyting in the new car and answered all the questions I had. He was not pushy, trying to get me to buy something right away. He explained the options I had. He introduced me to the service manager and also to his supervisor. All are very nice and appear to be genuine in their caring. I was very comfortable and enjoyed the new car buying experience after not having one for 14 years. It was very pleasant and I'm glad I'll be taking my new car back to them for standard service.

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