Jim Rose

The SERVICE CENTER of Honda Priority Chesapeake VA was dishonest, scamming the elderly. In early November 2023, my husband took his 3,000 miles 2020 Honda Accord Sport (yes, only 3,000 miles) for a FREE dishonest, scamming the elderly. In early November 2023, my husband took his 3,000 miles 2020 Honda Accord Sport (yes, only 3,000 miles) for a FREE INSPECTION as offered by Priority. This dealer has an ART to trick a 76 years old man to believe that "Both front & back brakes were WORN OUT on a 3,000 miles car !!!". Their technique of TRICKING ELDERLY was skillful: First, they told my husband that the pad & rotor of FRONT brake were bad "barely made the inspection", he was told the price was $430. Of course, when the word INSPECTION mentioned, my husband freaked out and gave them permission to fix it. Then 45 minutes later, service rep came back with another bad news: "pad & rotor of the BACK brake need changed as well". Please note that this time, she did not mention INSPECTION, so my husband said NO. Then the car got done, with the price tag of $900 ???, she said that "BOTH BRAKES (pads and rotors each) were replaced". My husband said "I did not authorize on the back brake!!!". At the end, they charged for the front brake $430, which was authorized. There are two issues here: 1. Both brakes, pads & rotors were worn out on a 3,000 mile of the car? There was no recall of brake on 2020 Honda Accord Sport? 2. After filing a complaint with Attorney General of VA, we were informed by Chesapeake Honda "as of June 12, 2023, Priority neither owned or operated the subject dealership..." If they think this will get them off the hook, they are mistaken: We WILL pursue further this matter further to stop Priority Honda Chesapeake abusing the elderly, scamming clients like this. The war is NOT over with us yet. More

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This is the worst dealership I have ever dealt with. I don't even know when I got rid of my Mercedes for a Honda to begin with. They put a rejection sticker on my 2020 Honda civic for no reason. Tried t I don't even know when I got rid of my Mercedes for a Honda to begin with. They put a rejection sticker on my 2020 Honda civic for no reason. Tried to tell me it was because one of my tires was ( improperly patched) and tried to charge me 300$ for just one tire. When I have a warranty on the tires somewhere else. I even got paperwork from the tire company that said there's nothing wrong with tires and they still said. It's going to be rejected. Not only is this a brand new car but why make the Honda brand look bad. Knowing I have a 2020 with a rejection sticker for no reason. I will be going to a Mercedes dealership by the end this week and celebrate getting rid of this piece of xxxx and not dealing with this xxxxty xxx dealership again. Good riddance and I highly recommend that if you looking for a Honda. Go somewhere else. The free oil is completely garbage. Even though it's free you have to get an oil change every two months, the service is trash, the customer service is trash overall. They just made the whole Honda brand seem pretty xxxxty to me and I wouldn't Recommend this dealership or brand to anybody. Look else where. Please save yourself the trouble. They only want your money. They could care less about the Honda brand itself. Now I gotta take time out of work again to get my 2020 Honda civic inspected somewhere else and than go trade this car in because of this dealership. Please save yourself the trouble. Go to a different dealership if you really want a Honda please. More

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Buyers' Beware Priorities for Life Warranty is too good to be true! Never been treated so poorly in my life! Priorities for Life Warranty is a joke, the salespeople lie about what you get when you purchase to be true! Never been treated so poorly in my life! Priorities for Life Warranty is a joke, the salespeople lie about what you get when you purchase your car from them. They tell you that you can take it to any Priority dealership for work, and rush you through the signing. Then when you need an engine they let you know you've voided the warranty by taking it to a Priority dealership outside of the selling dealership, and they're really sorry about it. After fighting for what should have happened in the first place they decided to warranty my engine, however, with a used engine. They passed me off to a very brave employee who wasn't afraid to treat me poorly. He had no update for me, ever, he avoided my phone call, and wouldn't call me back. Obviously, they were bitter about the fact that I yelled at one of their managers for trying to deny an engine warranty. So I guess they treated me how they thought I deserved. I don't feel confident with the work done on the car and intend to trade it in at a Casey Dealership when the time is right and hopefully before this engine gives up on me. I hope they stop trying to screw people out of their warranties, sad business they're in. More

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Scammers. Told me that they could not program the key to my Honda Civic, that the whole computer system needed to be replaced, and I needed $380 in additional repairs to program the key. Charged me for a ke my Honda Civic, that the whole computer system needed to be replaced, and I needed $380 in additional repairs to program the key. Charged me for a key that turned out to not even be the right key for my vehicle, a total waste of $90. Service advisor was rude and unprofessional. I later confirmed with a locksmith who specializes in programming car keys that the key they sold me was not the proper key for my vehicle. he was able to program one of his keys to my car with no issues whatsoever, and no additional repair. When I called to speak to someone regarding the issue, I was referred to a manager that was rude, and unprofessional. This company prides themselves on putting customers first, but the way this situation was handed was a disgrace. I was in earlier in the week prepared to by a $26,000 car from this company, and I service my cars here often, but sadly, Priority Honda has lost my business for life. More

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Awesome Always great always friendly, they have a great team and wonderful amenities. Priority Honda is the only dealership I will take my car to and trust ev Always great always friendly, they have a great team and wonderful amenities. Priority Honda is the only dealership I will take my car to and trust everything will be great when my vehicle is ready to be picked up. More

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Enjoyabke experience shopping for a car to meet my needs I have given Priority Honda 5 star ratings for their excellent, professional services. Very customer oriented and hey truly look out for their custom I have given Priority Honda 5 star ratings for their excellent, professional services. Very customer oriented and hey truly look out for their customers needs, you leave with a vehicle that fits your budget, lifestyle and the promos are too good to be true. I HIGHLY RECOMMEND MY SALESMAN OLIVER ROBERTS. More

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Maintenance scam Run from this place. My 75-year-old mother went in to get recall work done. While there, they tried to hit her up for thousands of dollars in work, m Run from this place. My 75-year-old mother went in to get recall work done. While there, they tried to hit her up for thousands of dollars in work, most of which she had JUST HAD DONE at another dealer. When she told them she had just had the word done, their response: "Well, we'll just tick those off the list." What the heck??? They saw what they thought was an easy target and tried to take advantage. LIttle did they know she keeps detailed records of all car maintenance and knew a scam when she saw one. "Go, Mom!". Shame on you, Priority. You should learn a lesson from my Acura dealer. One time I took them a list of $1800 worth of work my tire guy said I needed done. Their response: :"Ma'am, the only thing on this list that needs done is to change your wiper blades." That's a trusted dealership. And why I went to them even for oil changes. Priority just sees a buck, not a customer they want to take care of. More

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