My experience was quick & easy! I found my car and everyone took care of all of my needs! Even people that I wasn't working with were friendly and helpful. I would absolutely recommend Used Car Factory and zi will definitely be a repeat buyer!!!
"Help on the way!"
Everyone at the dealership was understanding of my situation and extremely friendly. They listened and worked to help find the right fit for me! Each step of the process was simple and took the minimal time possible. They really focus on the needs and wants of the customer!
"Great place to go if you want a good quality vehicle "
This location is one of the best car dealer I have ever been in the crew here are polite , professional , and they work with you to put you in the right vehicle that fits your budget Kevin the salesmen was great he knows his stuff and is very knowledgeable Steve and Jim gets you the best deal possible this is a veteran team that loves what they do and cares about the customer
"Very satisfied "
Our experience at this dealership was more than satisfactory. The gentlemen who aided us were extremely professional, pleasant, and helpful. Throughout the whole process of purchasing our vehicle, we very much felt that they were doing all they could to help us and make the process as smooth and easy as possible. We are very happy and satisfied with this location and the employees.
"Pleasant Experience "
- Suzanne M Knott
I was very pleased with Cynthia, Steve and Jim. Very professional, friendly and efficient. I felt no pressure to purchase. I would highly recommend Used Car Factory.
"Great Experience "
Overall great experience at the Used Car Factory! This is honestly the first online review I have left in my entire life. I was shopping around for a lightly used Ram 1500 for about two months before stumbling upon the Used Car Factory. Unfortunately, they sold the Ram I saw on their website before I had a chance to contact them. Jim then personally called me and asked what I was looking for (price, make, mileage, etc.) and he was able to set me up with the perfect truck. He emailed me pictures of a truck that they had just bought at auction and wasn't even in yet. I corresponded with Jim and Erik and set up a time to come in once the truck arrived. The drive for me was about 1 1/2 hours but they were extremely accommodating and provided a truly hassle free experience. While looking over the car we found a small chip in the paint which had begun to show a little rust. This was no problem however as they have a great company who comes in and makes minor cosmetic repairs.
After agreeing on the price and concluding the sale their service did not stop! Due to my long commute to the dealership we arranged for delivery at the halfway point once the cosmetic repairs were done. The delivery was prompt and went smoothly. Overall I couldn't be happier with my experience! I was a tad hesitant due to the distance and the fact that they are not a typical large dealer. But I will take their service and family type environment any day over what you get at a large dealership! Thanks again guys!
"First Time Jeep Buyer"
Found the Jeep Wrangler I wanted with all of the features I wanted and none of the options I didn't and low mileage. Everyone was helpful and attentive. I would recommend them to my friends and family.
"Quick & Painless - friendly & courteous"
I personally hate car dealerships and salesman; but on Saturday I was blown away by how quickly things were explained; approval was quick & signing off on paperwork was a breeze.