Honda Morristown

This was hands down the best car buying experience I’ve ever had! I definitely recommend honda Morristown. My first Honda I’ve ever bought from an actual dealer, the process was really fast and easy and I ever had! I definitely recommend honda Morristown. My first Honda I’ve ever bought from an actual dealer, the process was really fast and easy and I felt I could trust my salesman. Tyler the salesman and Todd the financial guy were amazing. I definitely wouldn’t have chose them if it wasn’t for Tyler, he was very kind and helpful. I’m soooo happy with my decision to purchase a new car! I came in for a 2008 Pilot but I ended up leaving with a 2011 with even better features including a backup camera and heated seats for only a little more a month. If you’re in the market for a new car you should definitely consider coming to Honda Morristown, I guarantee you won’t regret your decision!! More

I bought a brand new car here in March. Going through the financing process I initially refused all the extra add-ons besides GAP, but Spencer Starr told me that if I bundled them all, they Going through the financing process I initially refused all the extra add-ons besides GAP, but Spencer Starr told me that if I bundled them all, they could "buy down" my interest rate. So, I agreed. One of the add-ons was Permaplate (a protective coating applied to the interior and exterior). It was supposed to be applied during the detailing process, but it wasn't. The sales person told me "the machine is broken" (which I now know was an inaccurate statement) and offered to take it down to the partner Chevrolet and have it done. I elected to come back another day instead. I tried to get it done during my first oil change. When I mentioned it during the scheduling I was told someone would call me. No one ever did and when I showed up I was told they couldn't do it because it would take 4 to 5 hours so I should schedule a separate appointment I tried to schedule a separate appointment and asked for a loaner since I live outside the shuttle radius. I was told someone would call me. No one ever called so I called the day before my appointment and the scheduling department was as confused as I was. I was told I couldn't get a loaner and I can't afford to wait at the dealership for 5 hours so I canceled. I reached out to the sales manager John Bernard to express my frustration. He interestingly tells me he can have it done in an hour. Doesn't that sound sketchy considering the service department said 4 to 5 hours? I asked to have a copy of my contracts emailed so I could look over them before deciding and he stopped texting me. I was fed up with the entire process and experience so I wanted to cancel the contract. I called over a DOZEN times to try and talk to Spencer about canceling and he never once answered or called me back. I finally caught him when I was in for an oil change and asked to cancel. You would think that since it was never applied I could get my money back. The sales manger John Bernard refused. When I called Permaplate they said it's entirely up to the dealership. So, they most certainly could do the right thing and refund the money and I'd be here writing a review about their great customer service, but instead I hope they never get another dime from anyone. As the saying goes, "A happy customer tells a friend; an unhappy customer tells the world” More

Jamie helped me come home with the car of dreams! ! Jamie is definitely the guy to deal with, so amazing ! Jamie is definitely the guy to deal with, so amazing More

Hunter helped me with my used car purchase today. He was patient and sincere throughout (and after) the entire process. I am older, and this could be my last auto purchase. I can truly say, "my last He was patient and sincere throughout (and after) the entire process. I am older, and this could be my last auto purchase. I can truly say, "my last salesman was far and away the best I've ever had!" I highly recommend Hunter and Morristown Honda for your next auto purchase! More