Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jimmy Khokhar,
Marlin Randle
My Review of Braman BMW Jupiter:
I had an absolutely wonderful experience at Braman BMW in Jupiter Fl. When I decided that I wanted a new 3-series I was in the middle of moving from Ohio to Jupiter, Florida. I went online and contacted Cathryn Winschel at Braman BMW in Jupiter and within 30 minutes of my email I heard back from her. She immediately forwarded my inquiry to Jimmy Khokhar who called me that night. He spoke with me on the phone for over 45 minutes making sure he had every detail as to what I wanted in my new car. He was friendly and very enjoyable to speak with. He kept in touch with me during my move from Ohio to Florida with emails and phone calls while we worked on ordering my new car. Once I got to Jupiter I met with Jimmy for the first time at Jupiter Braman BMW. He was wonderful from the moment I walked into the store. He sat with my husband and I for over an hour, one-on-one to go over every last detail of my car. We test drove the new three series, and looked for hours at almost every car on the lot! He was patient with us and answered all of our questions. The most important part of our experience is how respectful and patient he was with us in the decision process. He was so easy to work with and guided us every step of the way through our purchase. Once my car was ordered my adventure continued. He updated me several times a week over the six weeks it took for my car to be built and delivered. I cant tell you how many times he brightened my day with an email telling me my car was on the ship, or almost at the dealership! The best was the day I came to pick up my car. I drove up to the dealership and there was a HUGE RED BOW on my car parked out front all shiny and new! I was smiling and just overwhelmed with excitement. The car was absolutely beautiful and perfect; It was better than I had imagined. Everyone in the dealership from the General Manager, Mike Trapasso, to the assistant manager and all the sales associates were congratulating me on my car. I then got to meet with Marlin Randle in Finance who was exceptional. He spent an hour with me going over every finance option possible and helped guide me to the best lease option for my needs. He was so kind and patient, and I am very grateful for that. Afterwords Jimmy spent over an hour with me in my new car showing me all its exciting features and showing me how to work the system. Jimmy has kept in touch with me since then inviting me back for more tutorials if needed and I know I can call him at any time with questions. He truly goes above and beyond~ I had an exceptional experience with Braman.
Was this review helpful to you? Yes | No