Joan Bays at Safford Chrysler Jeep Dodge of Fredericksburg

I called Safford knowing what it was I wanted and how much I wanted to spend. Ben listened to me, pieced it all together, and called me back with awesome news on my 2013 Dodge Durango... It was what I asked for, and more, for right at what I was willing to pay. Ben's ethic, attitude, and willingness to work with me make him a valuable asset to any team, and a pleasure to deal with. I was expecting to come back over the weekend to pick up the truck, and instead, Ben ensured I walked out with it that night. So I wasn't in there for long at all. Thanks again for everything Ben, and as a fellow veteran, thanks for Your service!
Scott was very prepared with all of the "endless" paperwork that is synonymous with any investment of real value... I slent only 10 minutes signing papers... That's got to be some kind of record, and it's all do to Scott's preparedness. Thanks for making it a smooth signing to get me into the truck that much quicker.
And of course Ms. Joan... What a firecracker. She just made the time I spent there that much more enjoyable.

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Approximately 4 months ago, as I was at a critical moment in deciding which vehicle I would purchase, I had narrowed the choices down to a Toyota Avalon and possibly an SUV (Venza) crossover, or a Nissan SUV. During the election, I saw a clip that erroneously stated that Jeeps were going to be sent overseas. I began to seriously look at the Jeeps at that time. The more I reviewed the product, the more it appealed to me. I fell in love with the Grand Cherokee and requested info online. The person who responded to my request was Mr. Roy Headley. From that point forward, he kept me abreast of the product. While inquiries from other salespeople at other dealerships seem to overwhelm with emails, I found wonderful qualities in the way Mr. Headley struck the right tone in salesmanship. I have never liked feeling pressure from sales people: it's guite a turn off for me personally. I like to be informed about the product (beyond my own research) and decide whether it's the product for me. Mr. Headley respected that. I received immediate responses to my many questions, and it was an easy choice for me when I decided it was the right time to come in for a test drive. I knew that I would prepare myself to purchase, if the Jeep's ride appealed to me. Unexpectedly, Mr. Headley had a situation on the date/day we had agreed to come in. However, he solicited help from his colleague, Gary Southall. We, my husband and I were very impressed with Gary's determination to inform and respond to our questions on that day. We walked into a dealership where the overall feel in the atmosphere was very pleasant and professional, as my husband and I had over the years experienced quite the opposite from other dealerships. Ms. Joan Bays' demeanor was warm and highly engaging on the day of our purchase as well as when we returned a couple days later to correct an error on my part.

We are informing our friends and family about your dealership; we love the reception we encountered and are most likely to return to make other purchases. We would be proud to send our friends and family to Safford of Fredericksburg. Thank you for being such wonderful professionals and for making us feel that you weren't just trying to sell a car, but truly interested in helping us realize the car of our hearts' desire.

Sincerely,
Dr. Howard Odessa Johnson

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Went in to trade in two vehicles on to one new vehicle. I knew I was upside down in the vehicles, but that never once made anyone hesitate to work with me on getting the best deal. They worked with me from the time I walked in the door until I left with my brand new Chrysler 300. Thanks to all of you!!

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My name is Justin Rhett. I haven't had a car in 5 yrs due to me being financially unstable and working to clean debts on my credit. I would like to thank everyone at Safford of Fredericksburg for the courtesy, professionalism, and help they provided me. I now own the car of my dreams, a Jeep Wrangler. I've wanted a Jeep Wrangler every since Mc Guyver lol. I especially want to think 2 people. Tom Lorenz a Sales Professional who guided me, and took the time out of his work schedule to really go to bat for me to obtain my vehicle. Tom is a man I look up to and appreciate all that he has done. Thanks again Tom. Also I want to thank Joan Bays (new car manager) who also was a vital help in believing and trusting Tom. Joan is a woman of concern, kindness, and empathy.Her smile will always be a reminder of hope. I shall spread the word to all my fellow comrades and soldiers that if you are looking for a car, then the people at Safford of Fredericksburg are 1st and not last with making your dreams come true. Thanks again.


Sincerely,
Justin Rhett

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We brought our Ram in for routine service and my husband had his head on a swivel. Minutes later we were out looking at the Dodge Challengers. We had worked with Joan before when we bought our truck last year and she recognized us on the spot. After running some numbers we determined that used was going to be in the budget. Poor Joan she was even trying to work her magic to get the numbers where they needed to be and when that wasn't working Orlando was brought in to help us out. He answered our questions in a timely and courtious manner. He even walked back and forth between the used and new sides of Safford to get questions answered for us. Orlando was sincere and in no way the "cheesy" used car salesman. Thumbs up to Safford once again :)

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BEST VEHICLES EVER and BEST TEAM TO HELP YOU EVER. I found the perfect JEEP at the perfect price thanks to this all-star team. I would never send anyone anywhere else and will come back if I ever need a new vehicle.

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Ricky and Joan were great!! They worked with me to get a deal we could both work with and I left with a brand new Jeep and the biggest smile I've ever had buying a vehicle. It was a pleasant experience and the Finance Officer was very helpful as well. I highly recommend Safford Dodge and the wonderful employees who work there. Thank you, Joan and Ricky!!

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Darleen and Joan was instrumental in me getting my new Dodge Durango. I was promise a Truck and at the last moment the Dealer Safford Dodge of Warrenton would not release the vehicle, they wanted me to buy the vehicle from them, they even went so far as to say I contacted them which was not true. So after 2 hours going back and forth we decided it would be best if I order my own Durango and they work Diligently to make this happen. Ordered on 15 April 2012 and recieved on 25 May 2012. I was told it would take 6 weeks and I received my Dodge Durango in the window promised. Again I am very please with the process from start to finish.

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I purchased my new 2012 Dodge Challenger R/T last Monday. Daniel Ruark was my salesman and I could not be more pleased. Daniel was a true professional from the moment he introduced himself and was never pushy. I have purchased many cars over the years and can honestly say that this was the most positive and friendly car dealership that I have ever been to. Joan Bays, one of the sales managers also assisted with my purchase and was as pleasant as Daniel. Everyone I spoke with was very polite, professional and went out of their way to answer all of my questions and ensure that all of my needs were met.

After the purchase I noticed a minor defect with the body allignment and called the service department which promptly scheduled my first visit. I was greeted by Gil Brown who was extremely professional and took the time to look over my new car to see if there were any other issues that needed to be addressed. Once again, everyone I spoke with in the service department were friendly, polite and true professionals. Gil took the time to explain everything that was going to be done to my car and called towards the end of the day to provide me with an update of the progress.

Safford Dodge of Fredericksburg has earned a customer for life with me and I will recommend them to anyone I know that is looking for a new or used vehicle.

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Awesome experience!! Joan and Troy and everyone were very friendly and helpful. One of the better experiences I have at a car dealer. Thank you.

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