My Review Of Sapaugh Motors:
Overall, I had an excellent experience. I was looking for a specific car (Saturn Vue) with a certain number of miles, extras, and price. I drove a few and narrowed it down to one. I had a good idea of what my trade-in was worth, so David and I negotiated a bit. I think I could have gotten a little better deal, but I thought the price was fair, so we shook hands.
The car came with one remote control, and I wanted two. Someone there mentioned that a second remote would cost about $100. David heard that and told him that it would be "no charge". I appreciate that. I got the feeling that if I had real problems with the car, Sapaugh would take care of it, or at least, negotiate a repair price. After all it is a used car and, therefore, not perfect.
Parts dept. had to order a remote. so I couldn't get one the same day. When I went back to get it the next day, the service manager had me in and out in a hurry. He couldn't haved been nicer.
I really got the impression that everyone I dealt with was really interested in making me a happy customer. They weren't just acting.
I was also nice to get a hand written note from the general manager ( I think it was from the GM). Nice touch.
I'm very happy with the car and would not hesitate to recommend Sapaugh. The reason I wound up there in the first place is first of all, the radio ads. If it were not for the ads, Sapaugh would not have been on my list. The second reason is price. I did a lot of research on line and Sapaugh seemed to be lower on the vehicle I was looking for.
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