Joe Cappello at Dick Norris Buick GMC

I was looking for a certain truck and Dick Norris happen to have. I was in the process of purchasing my first home. In knowing this the dealership was very patient and understanding of my situation. Made the process as easy as possible. I would recommend this dealership for the main reason of being treated as a person and not just dollar signs. Thank you for the pleasant experience.

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My wife and I went to the dealer on 4/27/2013 to test drive a 2009 Ford Explorer that I had seen on the Internet. Joe Cappello sent me an e-mail the day before and asked me if I had any questions, and would I like a test drive. I called and set up a time. Joe met us at the door as we walked in, and had the car clean and ready to drive. We inspected the car and Joe answered all our questions. When we came back from the test drive, Joe had already appraised our trade in and we sat down to business. I was ready for a long drown out battle dealing with a salesmen, but to my surprise Joe gave me a great price on The Explorer and a fair trade in allowance for my old car. No pressure at all, and we had a deal done in less than 15 min. Thank you Joe.
Manny Fernandez the Business Mgr took care of all the paperwork and gave me my options for extended warranties etc. He didn't force me to buy anything, it was up to me if I wanted them. What a great & pressure free experience.

I was very happy with the way I was treated, and would Highly Recommend Joe to anyone looking to buy a car.

Jerry & liz

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This was my second experience with Joe Cappello and Dick Norris GMC, the first was with my husband a couple months ago to purchase a pre-owned truck, the second time was when I was looking for a new vehicle. I had never really considered a GMC before but we had such a good experience the first time we were there that I really wanted to keep my business with them. I never felt pressured or over-sold at any time, in fact it was just the opposite. I told Joe what I wanted but thought I couldn't afford and he surprisingly was able to put me in a brand new car with most of my must-haves and still in my price range, and now I've got the nicest ride in town! Both times we have been there Dick Norris and his son Doug have both stopped in to chat with us and thank us for our business also. I don't think I can go any where else now!

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One of the best leasing experiences we have ever had. Joe had the car we wanted and the price we wanted.
Joe was very professional and made us feel like we were important.We also got to meet the owner,who was a real gentelmen.

The business manager was also very professional and explained all the details of our lease.

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We decided on Sunday (3/17/13) night to start looking for a new car and sent an inquiry via an eMail to Dick Norris Buick.GMC. They replied that evening at 9:44 PM with information on the Buick model that we were interested in. We sent an eMail monday 3/18 stating that we would visit the dealership that afternoon. Joe Cappello set up an appointment to drive a 2013 Regal Premium III. We drove the Premium III and a Regal GS.

The Regal GS had a better feel to us for what we were looking for in a new vehicle. We then expressed our choice for a GS with the options and color that we wanted. Joe found the exact car for us in Jacksonville, Florida on Tuesday 3/19. We agreed with the terms for Leasing the GS for 39 months and placed a deposit on the vehicle. The dealership sent their personnel to Jacksonville on Wednesday the 20th to get the GS. They brought the vehicle back and prepared the GS for delivery on Thursday 3/21.

We went to the Dealership about 3:30 PM on Thursday and the car was sitting outside after being detailed perfectly. Joe Cappello explained the inner workings of the GS to my wife Sharon and I. We then met with Dean Lillquist to review the mountain of paper work to sign to finally acquire the Buick Regal GS. Dean was very helpful in getting everything in order. We feel that the dealership's personnel presented my wife and I with an exceptional experience in obtaining the GS in a professional manner. They even listened intently to some of my life stories.

Gerald P. Goulish

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I was shopping for a GMC Truck. I was looking on the internet to see some pricing on the trucks. I was E-mailing back and forth a couple of times and then decide to stop in and check some trucks out. I was very impressed with the handling and the ride.Joe and all the staff worked with me and we did get the deal done. Everyone was great. If you need a truck stop by and see them.This is my second truck that i have bought from them.

Terry

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Joe Cappello makes the process of buying a new Buick very easy. He is the Internet Sales Manager and we emailed him of what type of Buick, color, etc. and had it ready for us by the time we drove down from Brooksville. Excellent service and paid attention to details. Thanks for the smooth and quick process of buying a new car.

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Joe was very friendly and helpful. Would return to buy another vehicle again. Fast and efficient finance folks as well. Vehicle was priced competitively within the market range.

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I have bought many new/used cars, but this experience was AWESOME!!!!! The entire team including Doug Norris made me feel welcome and right at HOME. I can't believe how impressed I was with the dealership and the entire staff. Often times you get the quick in and out and a handshake, I was given the opportunity to shop and compare different models without any rushing or time limit. This is not just a car dealership this is a buying experience. You are choosing to purchase a vehicle for 5+ years and if I have to pick any dealership to have it would definitely be Dick Norris Palm Harbor HANDS DOWN! Mr Norris kudos to you and your staff I will spread the gospel to everyone I know. Thank You!!!

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The experiance at Dick Norris is like no other I have had at any other dealership! Joe Capello and the rest of the staff is extremely couteous and helpful. This was the first time buying a car was not a stressful experiance! I would recomend them to anyone looking for a new or used car!!

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