08/12/2014 12:36 PM
Reason For Visit: Sales (New)
I Recommend This Service Center: Yes
Employee(s) Dealt With:
I want to start by saying that I HATE BUYING CARS. The entire experience keeps me up at night. I generally do my research, know which car I want, what options I want, and generally the price that I would like to pay. Purchasing my first CPO car was a bit nerve racking however the moment I walked in the door, I realized that this would be a different experience. I've purchased from Ray Catena Lexis before, and this experience was even better. The showroom is immaculate and has both new and CPO cars intermingled. The receptionist got up from her char, walked towards my wife and I and then walked us to our sales person. Joe Natale and Tim Antoniszyn were two of the most competent, professional and enthusiastic salesmen I've ever encountered. You can tell that they really love their job. I think we were offered something to drink by 10 different people. We were shown every car we wanted to see (I did my research and knew which one I wanted) and ended up purchasing the car on the spot. At delivery, Joe didn't like mats that were in the car and made sure they put both new cloth and new all weather mats into the vehicle. Their delivery specialist went over every single piece of technology. So, here is the best part. They don't have that dreaded finance guy that you get handed off too. You don't make your deal, and then the finance guy tries to sell you the extended warranty, the tire package, the super deluxe roadside assistance. It simply doesn't happen. Joe and Tim started the process, and ended the process. They worked as a team throughout the entire deal and I was thoroughly impressed. The general manager, James Costello is also a gentleman. I knew him when he worked at a competitor brand and quite frankly, I'm glad he is at Ray Catena Mercedes. It is our first Mercedes but it will not be our last. I believe that James, Joe, and Tim will service our family's vehicle needs for years to come. Kudos!Was this review helpful to you?
Response from: Ray Catena Mercedes Benz of Union
Added: 08/14/2014 08:58 AM
Thank you for taking your valuable time to write such a wonderful review for us. Enjoy your new car!