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Mercedes-Benz of Southampton
Southampton, NY
144 Reviews
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144 Reviews of Mercedes-Benz of Southampton
August 07, 2023
Bought my Vehicle here and have been using their service dept for many years and each time I have a routine or specific issue, I’ve experienced horrible customer service from this SH Service Dept. They tell dept for many years and each time I have a routine or specific issue, I’ve experienced horrible customer service from this SH Service Dept. They tell me to bring it in, they do not offer a loaner and then the vehicle sits for days before they work on it. And it’s every time I bring it in. When I couldn’t drive my car b/c of and issue, Andy said diagnostic tests didn’t see it, but after picking it up, the problem comes bright back. Very frustrating working with Andy and subpar mechanics. Andy is not professional, and needs to be retrained in customer service. Mercedes would be appalled as a brand to know how customers are treated here in this Southampton NY service dept. More
by tg
Employees Worked With
Andy Byers, Shannon Vargas
Helpful July 19, 2022
Had a warranty issue and after 6 days they still didn’t know when the car could be evaluated. They are too short staffed and don’t get back to you. There must be better dealers who understand the concept o know when the car could be evaluated. They are too short staffed and don’t get back to you. There must be better dealers who understand the concept of customer service. Without an appointment your out of luck, but what do you do when check engine light goes on. What does a warranty mean. Next appointment is August!! I took the car to my local repair shop who who hooked up their computer and diagnosed the problem in 10 minutes. If you have a problem with your car and didn’t buy it from Southampton, you better find another dealer. More
by Aman
Employees Worked With
John Barbieri, Eric Lockwood
February 24, 2021
Sal is The MAN!!! made the whole transaction easy and pleasant. Quick easy best price with no stress or aggravation. Anthony the GSM was a pleasure as well. Car was clean and numbers were exactly as p pleasant. Quick easy best price with no stress or aggravation. Anthony the GSM was a pleasure as well. Car was clean and numbers were exactly as promised. This is our sixth Mercedes Benz, but first purchased from Southampton. We will never go anywhere else More
by antoo5
Employees Worked With
Anthony Cuscino, Sal Cervone
February 22, 2021
Sal was great and I would highly recommend dealing with him for any new car sales or lease transaction. Made the whole process enjoyable! Thank you Sal! him for any new car sales or lease transaction. Made the whole process enjoyable! Thank you Sal! More
by Rose33s5
Employees Worked With
Sal Cervone
October 03, 2020
Resolved. Front office seems to be overwhelmed but Andy B did step in and help. Not sure what MBUSA must think about how the phones and website are being staffed. did step in and help. Not sure what MBUSA must think about how the phones and website are being staffed. More
by mboneill00
Employees Worked With
Andy Byers
September 26, 2020
Stay away from this dealer , especially from salesman name Kent !!!! I was driving there 1 hour to buying car , Day before I was talking to him about car,he says car is available and schedule appointm name Kent !!!! I was driving there 1 hour to buying car , Day before I was talking to him about car,he says car is available and schedule appointment to see car next morning They just bringing people saying they have cars available, After you drive there cars is already sold and they offered something else or you can ordering one . I was checking twice this dealer Second time my friend call and EXACTLY SAME STORIES!!!! More
by bukos26
Employees Worked With
Ken Jones
September 03, 2020
This Dealer’s service Dept is terrific. And if you get Bryan Walsh, you will be in very good shape. He really delivers on time effective service. Great customer experience! Bryan Walsh, you will be in very good shape. He really delivers on time effective service. Great customer experience! More
by Tom
Employees Worked With
Bryan Walsh
August 22, 2020
We have used this dealer in the past and have been pleased. Our last experience, though, was far from ideal. It took a lot longer to get the car serviced (was routine stuff) due to some door issue a pleased. Our last experience, though, was far from ideal. It took a lot longer to get the car serviced (was routine stuff) due to some door issue at their garage and their answers on return date of our car proved to be highly unreliable, The loaner car had no GPS which became an issue as we did not get our car back for over a week and service advisor was less than helpful and showed no courtesy More
by Amen
Employees Worked With
John Barbieri
May 19, 2020
I absolutely love this location. My husband and I regular salesperson is Shane Chesney, one of the awesone managers who asked Candece Davino to help me. She was so pleasant and personable.) I real regular salesperson is Shane Chesney, one of the awesone managers who asked Candece Davino to help me. She was so pleasant and personable.) I really enjoyed dealing with her, and would recommend her. Thank you Shane for always coming through for us over the years, and continued success to you and your team along with the Southampton location. More
by Abers123
Employees Worked With
Candece Dwyer-D'Davino, Shane Chesney
