John Caruso
John Caruso at BMW of Westlake
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John Caruso

Client Advisor

BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

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5.0
348 Reviews

Dealership Experience

23 yrs, 8 mos

Industry Experience

23 yrs, 8 mos

5.0

348 Reviews

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348 Reviews of John Caruso

April 19, 2024

Dealership Rating
Employee Rating

Excellent staff that helped me every step of the way. This is my second vehicle through BMW Westlake. More

by Norm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 19, 2024

BMW of Westlake responded

Thanks for the great review and for your loyalty!

April 12, 2024

Dealership Rating
Employee Rating

Just purchased a 2023 X1 from this dealership. John Caruso and Ian Filo made this purchase seamless. The whole dealership is very easy to deal with. Highly recommend them. More

by Marilyn.scullin17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki, Ian Filo

Apr 12, 2024

BMW of Westlake responded

Thanks for the awesome review about John and Ian!

March 11, 2024

Dealership Rating
Employee Rating

Awesome! Got me a great deal and a great car Very pleased with how easy the process was More

by ARLUCKY13
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Mar 12, 2024

BMW of Westlake responded

Thanks for the positive review!

March 01, 2024

Dealership Rating
Employee Rating

Sales Department is top notch. Service usually good but my most recent experience was poor, primarily due to poor communication. More

by Ed-X5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Mar 01, 2024

BMW of Westlake responded

Thanks for letting us know, we'll be sure to address your comment with the service team.

January 04, 2024

Dealership Rating
Employee Rating

I've been a customer of this dealership for many years. I've leased a number of vehicles all with the assistance of John Caruso. With John it is a hassle free experience working with a true gentleman. John More

by Cliff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 05, 2024

BMW of Westlake responded

Thanks for the awesome review about John!

December 27, 2023

Dealership Rating
Employee Rating

Very positive. John Caruso in sales is a pleasure to work with, and Andrew and Brittany in service were attentive to my damaged vehicle and kept me fully informed a More

by COLLIN71
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Jan 02, 2024

BMW of Westlake responded

Thanks for the awesome review!

December 21, 2023

Dealership Rating
Employee Rating

John helped me with two purchases, most recently last week. He knows his cars. He has paid attention to my requirements and been most helpful in putting me in a car that meets them. He responds promp More

by COLLIN71
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki

Dec 22, 2023

BMW of Westlake responded

Thanks for the awesome review about John!

December 09, 2023

Dealership Rating
Employee Rating

excellent from start to finish third car from this dealership. i've tried others, and always come back More

by cardoc
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Dec 11, 2023

BMW of Westlake responded

Thanks for the great review!

December 06, 2023

Dealership Rating
Employee Rating

Great service. Easy to work with Easy ordering process. Easy pick up process. Nice review of the cars features More

by Joe
Recommend Dealer
Yes

Other Employees Tagged: John Caruso

Dec 07, 2023

BMW of Westlake responded

Thanks for the awesome review!

November 27, 2023

Dealership Rating
Employee Rating

A truly awesome experience buying a 2024 X5. John C was great through the entire process from designing, to ordering, to delivery. More

by Joe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Niedzwiecki

Nov 28, 2023

BMW of Westlake responded

Thanks for the awesome review!

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