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Capital Nissan of Wilmington

Wilmington, NC

4.4
247 Reviews

5501 Market St

Wilmington, NC

28405

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247 Reviews of Capital Nissan of Wilmington

December 19, 2023

Free oil change for life is not free! Yes, there are other maintenance items that need to be completed at certain milage intervals with additional cost however; trying to charge my young More

by davisdesigns2016
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Woods, Cheryl Furcini
Dec 19, 2023 -

Capital Nissan of Wilmington responded

If you would like to discuss the lifetime oil change program again I can be reached at 910 777 2150. I am not sure where 500 comes into play, but in the owners manual from Nissan it does state that the transmission fluid be changed. We did not recommend anything that the factory did not mention in its maintenance guide. Customers who opt into our program are explained the services required and see the benefits as you did before but have decided not continue which is your choice. Again I can be reached if you have any other concerns. Noah Woods GM

Dec 19, 2023 -

davisdesigns2016 responded

If you are not sure where the $500 comes into play, how did you know that I was referring to the transmission? Again, I am going off the contract that I signed which states, and I quote " Do I have to do all of my repairs at Capital Nissan of Wilmington? No, but why trust anyone else to repair your investment? We have competitive repair, maintenance and part prices. We use factory parts with Certified Nissan Technicians plus all part and labor is warrantied at any Nissan dealer in the U.S. not just our facility." So, as long as I get it done, it does not matter where, oil changes at Capital Nissan should be free. That was a selling point. The contract clearly state there will be additional fees at 15k, 30k, and 45k. That's it. When I trade my vehicle in for a new one in 2024, you can bet it won't be here.

April 04, 2023

Over the pass years I have purchased 6 vehicles from Capital Nissan involving 3 different models. I have nothing but the highest praise for the professionalism and courtesy shown me in each and every ti More

by David F Smith Sr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Woods, Wayne Holbrook, Michael Bassano, Jerry Todd
March 31, 2023

I am fleet manager for Phoenix Spirit Group in Wilmington NC and we have 70 plus Nissan in our fleet. I have to deal with numerous Nissan dealerships across NC and SC and Capital Nissan in Wilmington is by f More

by woody51
Recommend Dealer
Yes
Employees Worked With
Chelsea, Wayne Holbrook, Fred Rose
March 09, 2023

Relocated to this area from another state. My lease was up, came to this dealership to see what my options were. Every employee that I came into contact with went above and beyond to make me f More

by MrsB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Kelly, Michael Bassano, Jerry Todd
February 22, 2023

Jerry made this new vehicle purchase the smoothest and quickest experience I have ever had. My Mother and younger brother were with me, and they were just as impressed with the service. My brother, he’s 2 More

by jnhigdon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Taylor, Karen DeCoursey, Jerry Todd
January 30, 2023

It was a pleasure doing business with these guys, they were not pushy and we were able to make a deal that i felt good about!!!! More

by KHandline
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Todd
December 27, 2022

No pressure sales when we stopped in to compare the Pathfinder to it's competition. Took a test ride, loved the looks and feel of the vehicle and our salesman Jerry Todd was extremely informative when More

by BobS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Todd
December 04, 2022

I was very pleased with the sales department and Mr. Rose. The used Acura MDX was the perfect car for us. No hassle stress free. More

by kenny.r.meyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Rose
December 01, 2022

Good vehicle but did not appreciate the salesman lying about how long the car was on the lot. Also found missing items from the jack kit, no floor mats. More

by MRH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot name
November 11, 2022

We were pleased with the friendly and courteous staff. They were very responsive to our needs. The facility was very clean. We would recommend this dealership to anyone. More

by ihlocklear
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Woods, Matt Wooten, Jerry Todd
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