I visted Braeger Ford looking to test drive a new 2013 Escape Titanium I saw on their website. Since it was going to be a little while before that one came in, I test drove an SEL they had on the lot. I really liked the new Escape, so we worked out the details and I agreed to purchase it when it came in.
Couple weeks later we found out that the one I was looking for had been hail damaged/totalled and would not be coming in. John and Luis went out of their way to find me another vehicle that would meet my requirements and that they could get in for me. Ended up finding a Ruby Red 2013 Escape Titanium 4WD, and they literally had it in for me within a couple of days. I love the new Escape, and I've been very impressed by the service received from the dealership so far.
What originally brought me in to Braeger Ford was that they had the original vehicle I wanted, but what will keep me as a customer is the service they gave me not only during the initial sales process but when things didn't go exactly as planned. Thanks!
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