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Ourisman Chantilly Kia
Chantilly, VA
946 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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946 Reviews of Ourisman Chantilly Kia
April 12, 2024
Horrible service! Rude, excuses and don't trust their estimates. I brought my 2023 Seltos in for routine 15k service. It was driving perfectly when I brought it in (so Rude, excuses and don't trust their estimates. I brought my 2023 Seltos in for routine 15k service. It was driving perfectly when I brought it in (something I was enjoying quite a lot!). This is why I wanted to do service before there was any problem. People were polite and everything seemed great.... But as soon as I started driving my car out the lot, it was pulling left slightly and the ride wasn't smooth anymore with a lot of little bumps. I brought it back and was told all they could do was undo the tire rotation but my tires would wear faster. They checked tire pressure and lug nut tightness and said let them know. Car is still pulling left so much that the lane assist was struggling to keep it centered so I brought it back this morning again and instead of taking accountability and trying to figure out what happened, this time the service manager tried to blame it on potholes like I'm some idiot! I was very insulted. I was supposed to be driving 10hrs to see my niece, not hearing excuses. He got very defensive and said he would refund my money and I can go get serviced back at the dealership I bought my car from. Oh, and he also called another dealership to say don't service me....very unprofessional all around. Never again. More
by kquarles
Employees Worked With
Service dept
Helpful April 10, 2024
I recently purchased a vehicle and they were wonderful. From beginning to end I would definitely recommend them to anyone in the market for a vehicle. From beginning to end I would definitely recommend them to anyone in the market for a vehicle. More
by jonathan_012800
Employees Worked With
Nelson Mercado
March 05, 2024
I recently bought a used scat pack from them and the whole process was xxxx. I know scat pack Kia dealer don’t mix but I think it the ourisman brand in the dmv itself. Buying process zero stars , over p whole process was xxxx. I know scat pack Kia dealer don’t mix but I think it the ourisman brand in the dmv itself. Buying process zero stars , over priced the car didn’t want to negotiate . Never called me to tell me my tags were ready, it was the day my tags expired I called to see if my tags were in. They told it me it had been there for 2 and half weeks but no call or email from dealer or sales representative. They sold me the car with 3 tires the same size 275 and the front passenger a 245. Their only excuse was “that the factory tire size“. That just tell me they are not fully inspecting these cars. With this type of car that is completely unsafe. They did fix it free of charge but and big on the “BUT” they put 275 hankook tire made specifically for sports suv a summer tire at that when the other tire are all season . I wish I could add pictures because you can’t make this up. So had to buy brand new tires. Decided to give them a second chance with service. I made an appointment a week in advance for an oil change. Granted my car is a big v8 they didn’t have the oil when I came. That fine their is a dodge dealership literally across the street. My appointment was at 11 for just oil change I did not get my car back until 3:45. I made appointment so it not like I just walked in. They told me at 11 they have to buy the oil from the dodge dealership across the street. When I text the service advisor, he text back at 1:31 they just got the oil. Again dodge dealership is across the street I could have walked over and got the oil if that the case. As walking through the lot to kill time it now 2:20my car still in the lot waiting to be serviced. Finally get back my car 3:45.I ended up being almost two hours late for work for a simple oil change. I get my car back everything feels fine except my car feels floaty like I don’t feel much grip on the road. I check my tires psi and I’m sitting at 46 psi on all 4 corners. Recommend psi on the sticker in the door seal which they said they referenced when they sold me the car with 3 tires the same size and 1 smaller Tire says correct psi is 32 psi. At this point I think me and dealership have some underlying issue. I say this maybe jokingly but they might trying to kill me and this point. I don’t know about Kia but I just would not recommend buying used other name brand cars from here. I would go as far saying don’t buy from here they weren’t to great to do business with. More
by jsantos9423
Employees Worked With
Tyler Bratcher
February 17, 2024
Buyer beware! This dealership tells you how transparent they are, but in our experience it is not true. Their internet pricing does not include freight charges, This dealership tells you how transparent they are, but in our experience it is not true. Their internet pricing does not include freight charges, so add another $1100 + to the price. When I told them the car I wanted to look at, it took 25 minutes for them to find it and then said that they didn't know if they would be able to honor the additional incentive that was happening this weekend. They did honor that, but when we got to finance, after sitting around for hours, we learned that there were charges that were not expected and so the price was more than expected. In addition, their processing fee is $999, which is a lot higher than what we paid at the MD dealership where we purchased our last Kia. In addition, while in the Finance office they told us that the base warranty is 3 years/36,000 miles, but the Kia website touts a 60 month/60,000 base warranty and 10 year powertrain. Be an informed consumer and be very cautious if you are considering purchasing a vehicle here. We walked away after over 5 hours without a new car. I will pay more before I will buy from shady dealers. How this dealer has such high ratings is beyond me. I don't hold any specific employee responsible, I think this is organizational culture. More
by andidavis2634
Employees Worked With
Slayer
February 15, 2024
We bought a Kia Sportage the weekend of Labor Day & was told there was a $600 military rebate . Ourisman was matching the Kia Rebate of $300. To this date I have called and emailed the dealership with no told there was a $600 military rebate . Ourisman was matching the Kia Rebate of $300. To this date I have called and emailed the dealership with no response back. It’s a shame because I Love my Sportage just very disappointed in the dealership . We were promised all weather mats also if we filled out the survey & haven’t seen them yet either . More
by Soccermom1992
Employees Worked With
Darius Peterson
November 26, 2023
These people are total slime xxxxx. I would give them zero stars if I could. They took advantage of my 87-year old mother when she brought her Kia Sportage in for service. The vehicl I would give them zero stars if I could. They took advantage of my 87-year old mother when she brought her Kia Sportage in for service. The vehicle had less than a year remaining on the lease, about the length of time we expected her to continue driving. Because of a slick, preying salesperson, she walked out of the dealership with a new 3-year lease on a new Kia Soul, which increased her monthly car lease and insurance payments to unaffordable amounts. Six months later she had to give up driving and ended up losing over $10K when all was said and done in order to get out of the lease and dispose of the vehicle. Stay away from this dealership, they take advantage of elderly people, and have no conscience. More
by JD
Employees Worked With
Caroline Condon
June 08, 2023
We were a loyal Honda family for many decades. When I had my kids, we knew we wanted a minivan and it's hard to beat the odyssey. But even though I'm in the thick of parenting, I wanted style to g When I had my kids, we knew we wanted a minivan and it's hard to beat the odyssey. But even though I'm in the thick of parenting, I wanted style to go with the utility of a minivan. When I heard about the Kia Carnival, I was enamored! But the problem was, no one had it and it was hard for me to find the trim level I wanted. I called my guy Angel at Kia Ourisman and he found me a 2024 Kia Carnival SX Prestige and had it shipped to the dealership for us to buy! The car is a dream and we're confident that with the extended warranty, it will last us well into our Kids adolescence. The process to reserve and buy was frictionless and delivery was early. Very happy with the experience and purchase. More
by stephanie.m.cifuentes
Employees Worked With
Angel Sorto
May 26, 2023
My wife and I recently stopped by to check out a vehicle for me. Angel began assisting us as soon as we pulled up. He was very knowledgeable and easy to talk to. I was surprised at how easy going it was whi for me. Angel began assisting us as soon as we pulled up. He was very knowledgeable and easy to talk to. I was surprised at how easy going it was while we were haggling on the price as well as the other terms of the deal. Aaron was our finance guy and continued the excellent service! We were so happy, we went back and got my lovely wife a new Sorento the very next weekend. More
by Jayb.1977
Employees Worked With
Angel, Aaron King
May 25, 2023
The people at this dealership were very friendly and helpful. Our sales guy was Angel and he was very patient and knowledgeable about the vehicles. He took his time to show is the cars we were interes helpful. Our sales guy was Angel and he was very patient and knowledgeable about the vehicles. He took his time to show is the cars we were interested in. I was in a business trip and sent pics of the vehicles I was interested in, Angel had them ready for me to look at and test drive when I arrived at the dealership. I highly recommend going to this dealership! More
by LP
Employees Worked With
Angel
May 25, 2023
I am severely disappointed with the entire Kia enterprise. I’m currently leasing a 2021 Kia Sorento, financed by Kia Motors Finance, by way of Ourisman Chantilly Kia. On or about 24 March 2023, we enterprise. I’m currently leasing a 2021 Kia Sorento, financed by Kia Motors Finance, by way of Ourisman Chantilly Kia. On or about 24 March 2023, we took the vehicle in to Kia because of the Check Engine light illuminating and the truck making flustering noises when on. The vehicle was returned to me after about a week with the engine problem undiagnosed. We were instructed to return the vehicle to the Kia service department if the Check Engine light should return. On 1 May 2023, we returned the vehicle to them due to the light coming back on. Today, it has been about a month of cumulative time that my vehicle has been with them for engine problems, which are still undiagnosed. I’ve spoken with employees at Ourisman Chantilly Kia, and even most recently, the General Manager. The GM promised me, multiple times, that he would prepare possible options for me to move forward to trade in and end the lease, and never delivered even after I reached out (all in e-mail). Not only that he was rude and treated me as if I was a burden. He did not treat me as if I was a loyal customer. I have also reached out to customer care and they have yet to respond or reach out to help resolve this issue I’m having. I have never experienced this lack of service after leasing with Kia for 7 years. I am ready to cease business with the company due to failed contract obligations. The vehicle is 2 years old, I should not be in this position. More
by Demont.mcmillian
Employees Worked With
Billy Brown
