Jose Carranza
Jose Carranza at Big Star Buick GMC
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Jose Carranza

Certified Sales Consultant

Big Star Buick GMC

4411 East Freeway
Baytown, TX 77521

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4.2
14 Reviews
4.2

14 Reviews

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14 Reviews of Jose Carranza

March 15, 2024

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Employee Rating

I love the truck I bought and the Salesman was Absolutely awesome. I will be Recommending this Dealership and will Buy here Again!!! Thanks More

by maxbaez66
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 19, 2024

Dealership Rating
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The dealership is convenient and they are timely. They see as scheduled and they are polite. More

by SJWOODARD01
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Workmanship
Service Time
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Recommend Dealer
Yes

August 13, 2023

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Everyone was very polite and professional. The service manager (Joe) responded to my last concern immediately. My visit was excellent. More

by lb4650
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joey Bolton

July 21, 2023

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Jose was very nice and relaxed. Houston did a great job walking me through signing the paperwork. My only complaint was the smell of the vehicle. It had been sprayed with some type More

by bjellis99
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Houston

Jul 24, 2023

Big Star Buick GMC responded

Hello, Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Thank you. Scott Kimborough, General Manager, skimbrough@bigstarbuickgmc.com

July 08, 2023

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Employee Rating

Pesimo servicio en reparacion, ellos me dijeron que se iva a tomar de 5 a 7 dias en revisar mi camioneta para darme un diagnostico pero pasaron 9 dias y nunca me revisaron la camioneta, al final del dia t More

by Gerry.aguirre38
Service Price Transparency
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Service Communication
Recommend Dealer
No

July 05, 2023

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Worst experience ever, took in a vehicle for diagnostic and repairs 10 days later no updates and they haven’t even looked at it. More

by ANTONIO362
Service Price Transparency
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Recommend Dealer
No

June 25, 2023

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Good service and fxed all my problems had one thing that didn't get done but was taken care of on next visit. More

by darrock213
Service Price Transparency
Recommend Dealer
Yes

June 15, 2023

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Employee Rating

The experience was fast & easy. Salesman Josie was polite and respectful. Finance guy was good also. More

by MV4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose

June 09, 2023

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Employee Rating

The dealership is always clean and in order . The staff is always friendly, helpful, knowledgeable and dressed professionally !! More

by JIMZDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Pierre II

February 01, 2023

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Employee Rating

Airbag light came on went to get a diagnosis was told by John that it would be 3 days. No help with rental car or anything. This appointment was scheduled. This dealership didn't have a problem taking my mo More

by cjtaylor068
Recommend Dealer
No
Feb 01, 2023

Big Star Buick GMC responded

Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you Patrick Renteria, General Manager prenteria@bigstarbuickgmc.com

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