My Review Of Audi Plano:
I reasearched all cars in the Luxury Sedan class and ended up choosing the Audi A6. I shopped competing dealers and competing brands. The reason I purchased my Audi from Boardwalk is due to the dealer convenience (right off tollway) pricing(honored my supplier pricing from employer), flexibility of lease vs. finance, and the customer service from the sales staff. My Sales Associate Alex Feller was recommended to me by another customer as I was walking in the store for a test drive. Alex listened to everything I wanted and searched their inventory locally and nationally to find what I wanted by color and options. At the end of the day, they had what I wanted in a shipment that just arrived. I liked the A6, but I needed to spend more time in the car, so he arranged a half day test drive for me. This really helped me feel confident about my decision. When I was ready to purchase, Alex introduced me to both managers - Mitch & Jose, which then worked with us to answer any questions about leasing vs. financing. My trade in wasn't quoted as much as it had been elsewhere, but Mitch worked with me to make the price of the sale and trade in worth moving forward. I worked with Jeanette in the finance department and she was very helpful in explaining all of the steps along the way. I did have some difficulty with the difference in documents between sales and finance because they use different systems. Jeanette and the finance manager helped work through all the explanations though and I felt comfortable at the end. I purchased the service plan, so I'll have experience from the service department in the future. I was excited to hear that they have loaners, will pick up and drop off if necessary, and I like the free car washes too!
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12/17/2012 10:34:03 AM
Kris, thank you for sharing your Boardwalk Audi experience on DealerRater. Please let Alex Feller, Mitch Henson, Jose Herrera, and Jeannette Sandin know anytime we can be of further service to you. Have a great week.