Jose Moreno at Parker Johnstone Wilsonville Honda

I knew what I wanted in a car and my old '99 Honda Accord was such an awesome used car I went to the dealership that helped me take such great care of it. Geri Reeves is a wonderful part of the sales team making the purchase quick and thorough. But what made me buy the car was that I knew that the AWESOME service team at Parker Johnstone's Wilsonville Honda will again help me take care of it! They are such a family that they were as excited as my friends and family about my new purchase. Now that is a dealership that will be my first and only stop in the years to come. Did I mention I LOVE my 2011 Accord. Best car EVER!

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I went in for some service maintenance and was pleasantly surprised to find such a high level of customer service. They walked me through each step of the process. For me that entailed exchanging my vehicle for a loaner car, verifying what would be done to the car and then communicating that with my father who would would be footing the bill for his vehicle while he was away at the beach. My father being 55+ and not too well-versed about cars wanted to use synthetic oil as opposed to generic oil for an oil change. By the way, this is a Honda Pilot, not a souped up sedan. My boyfriend who has owned cars like an M5 informed me that putting synthetic in a Honda is completely unnecessary, the engine just isn't capable of getting so hot that the synthetic would be required. So, since I had yet to take the car to Jiffy Lube, I asked them to change the oil and I would pay for it myself. Since I'm sure Parker Johnston would've taken better care of the car then the guys at Jiffy Lube. Well, when my dad called to pay the other part of the bill and discovered the oil change that he had not authorized he went off on not one, not two but FOUR employees about the incident.

When I arrived they were very professional and composed after this irrational man (unfortunately my ill-tempered father) had just reamed them out. We all laughed about it afterward and I offered to go buy them Starbucks gift cards for being so understanding. I've had many customer service oriented jobs since I was 16 and I know that in almost no circumstance should it be permissible to yell at a customer service rep, however they bore the brunt of his verbal assault and did so with a great deal of maturity.

The man had just lost it over an oil change. Not shocks, a new suspension, brakes or anything that a normal person would be screaming at someone for. It was an oil change done with generic oil instead of synthetic. Out of the $1700 bill the man was screaming at them for a $20 oil change.

I'm glad that the folks at Parker Johnston understand that great customer service can encompass many facets of customer care. They not only took $100 off for the maintenance, and comped my loaner vehicle but they were very bright and understood that sometimes not all transactions go as smoothly as they should have.

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Please make sure this message gets to the right person.

When I have called to ask a question--I always get the answer right away...........Thanks to the Service Department.

I just want to let you know how pleased I am with your customer service department one of your Salesmen.
The names listed are of the ones I have worked with and there may be even more; for I do not know all there names, just that their service was and is "Excellent" in all categories. The list of names above I do not feel covers all that I have had such excellent experience with; so please remember all that have been one of your employee and tell them thank you.

Hugo is especially acknowledged as a honest and true friend to me. Thanks Hugo!

Thanks again,
Denise Petroni
824 SW Chablis Court
Dundee, OR 97115
503-538-0967

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Just moved to the area and had an issue with replacing my old Massachusetts plate with Oregon plates...apparently rust settled in (all the salt use from the East coast snow!) the bolts to make removing my plates difficult. I had to have the bumper removed, just to get my new plates on. As a recent graduate student, I didn't have the money for it. They helped me out above and beyond by figuring out a way to get the plates on without removing the bumper. All just out of courtesy. And while I waited, I was able to work on my laptop. Great service here was definitely above and beyond my experiences on the East coast and any other dealers. Thanks to everyone at the Honda Service department in Wilsonville.

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I am giving this rating to Parker Johnstone Wilsonville Honda because they once again provided excellent customer service, excellent workmanship on my vehicle, and everyone from the point of the appointment through the checking out process was kind, answered my questions/concerns, and most importantly, was professional through every step of the process. I would highly recommend this dealership for sales and service.

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I drive 45 minutes to experience the level of customer service Jose and his service team provide. I have also recommended three others that have bought new vehicles and will certainly buy my next Honda at Parker Johnstone. They do a fantatastic job taking care of the customer! Dan Syverson

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Love working with everyone in the service department. I have recommended the dealership and service department time and time again. They are friendly, fast and always bend over backwards for me. I live about 40 miles away and I will never go anywhere else. Best experience we have ever had with a dealership all around. My husband and I agree I will never own anything else besides a Hondaa again and we will always purchase from Parker Johnstone's. We are true loyal customers ONLY because they have earned it!!

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In the years that I have had occasion to use Parker Johnstone Wilsonville Honda, I have experienced an extremely friendly and competent crew working in the Service Department. I bought my new 2008 Honda Accord there and have had great service ever since, plus being able to ask various questions on the use of this vehicle. I value the expertise of the staff.

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I am on my 3rd Honda - and since moving back to the valley 7 years ago, Wilsonville is the ONLY place I will take my cars for service. Staff are friendly, service is fast, and they explain everything in detail as to what is to be done. If I wish to defer service (on big ticket items that can wait), it is not a hassle. If asked about monthly specials, they gladly rattle them off. I happily recommend this dealership to my friends and family.

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