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Joseph Fritz
Refer Me
Joseph Fritz
Service Manager
MINI of West Chester (formerly Otto's Mini)
305 W. Lincoln Highway
Exton, PA 19341
42 Reviews
Dealership Experience
20 yrs, 3 mos
Industry Experience
24 yrs, 9 mos
Languages Spoken
English
42 Reviews of Joseph Fritz
November 13, 2023
The car, sales, & service are all excellent. No question I'd go back to Ottos for another Mini. No question I'd go back to Ottos for another Mini. More
by stevef_th1
Other Employees Tagged: Chad Carey, Pete Barcus, Preston Jackson, John Keenan
Helpful 
August 01, 2023
My Mini is awesome! I cant thank you enough Michael Dixon for your exceptional salesmanship and knowledge of all Mini’s. Making it easy to get in and out of the dealers I cant thank you enough Michael Dixon for your exceptional salesmanship and knowledge of all Mini’s. Making it easy to get in and out of the dealership fast . #miniwc More
by Hughie Garrison
Other Employees Tagged: Richard Weller, Michael Dixon, Preston Jackson, John Keenan
August 17, 2020
Kevin and his staff TOTALLY exceeded my expectations with the service they provided. The purpose of my visit was to replace turn signal bulbs, but other things I didn't even know needed attention were also a the service they provided. The purpose of my visit was to replace turn signal bulbs, but other things I didn't even know needed attention were also addressed. I was in and out of there in no time flat which included a friendly chat with Pete... always a pleasure! More
by Artlover
August 17, 2020
outstanding! I came in exception to wait and was given the offer of a loaner for the day! it was a convertible and I had a blast, they also cleaned my very dirty car! great service! the offer of a loaner for the day! it was a convertible and I had a blast, they also cleaned my very dirty car! great service! More
by Laura Ensor
August 13, 2020
No complaints - I appreciate the honesty that you need more time to solve a technology problem rather than keep me waiting. I’m hoping that the next service will yield success. more time to solve a technology problem rather than keep me waiting. I’m hoping that the next service will yield success. More
by Marie M.
Other Employees Tagged: Preston Jackson
August 10, 2020
Professional, efficient, polite and customer oriented.otto’s Mini Cooper service is excellent. The Mini Cooper is a fabulous automobile, dependable, functional and well made! Love the way it hug oriented.otto’s Mini Cooper service is excellent. The Mini Cooper is a fabulous automobile, dependable, functional and well made! Love the way it hugs the road! More
by SD
Other Employees Tagged: Preston Jackson
August 09, 2020
Great Service Recently had the occasion to vivit Otto Mini for the annual inspection and regular maintenance. Made my appointment on line with ease. Arrived a few m Recently had the occasion to vivit Otto Mini for the annual inspection and regular maintenance. Made my appointment on line with ease. Arrived a few minutes before my scheduled time but was greeting, nonetheless, very cordially. The check in process was a breeze. I waited at the dealership for the work to be done. There were several seating options including task stations with internet connection, power supply and even snacks and coffee. My car was finished within a reasonable amount of time. When the bill was presented there were no surprises. I am ahappy camper.... with any luck I wont see them again for another year. More
by parents51
August 03, 2020
My first visit for MINI service. Excellent experience. Melissa took the time to show me the waiting areas for BMW and MINI. I waited in the MINI area. First time there since the new showroom opened. Saw Melissa took the time to show me the waiting areas for BMW and MINI. I waited in the MINI area. First time there since the new showroom opened. Saw my salesman Michael Dixon who checkup on our MINI Clubman. Will continue to be back for service. Also my car was washed in the outside. Also the crossbars I ordered were there just like the Parts Dept promised. More
by Doogie
Other Employees Tagged: Michael Dixon, Noel Montesano , Melissa Gibson ??????????
August 01, 2020
Very pleased with the service I received at Otto’s (BMW) Mini. From the moment I arrived, I was treated as a valuable client. The service was performed right away, and I was kept up to date the entire time! Mini. From the moment I arrived, I was treated as a valuable client. The service was performed right away, and I was kept up to date the entire time! More
by PassatSETech
July 26, 2020
OUTSTANDING AGAIN - COVID Sensitivity and Solid Logistics! The MINI team did it very well again. From scheduling to the work that got done, all was handled professionally and effectively. Even with COVID and a The MINI team did it very well again. From scheduling to the work that got done, all was handled professionally and effectively. Even with COVID and a loaner, my check in was less than 10 minutes, and with online pay, my check out was less than 5 including a quick visit to the showroom. Otto's is a 45 minute trip for me, but you are my MINI dealer. More
by Mike McKeown
Other Employees Tagged: Richard Weller, Michael Dixon, Preston Jackson , Kevin Pinkerton
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