KC Han at Andrew Toyota-Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: KC Han, Peter Klein

My Review of Andrew Toyota-Scion:
This was my very first automobile purchase and I was nervous about the whole experience
of buying a car. My mother suggested I visit Andrew Toyota because she had had positive experiences with this dealership. Initially I was hesitant because I wanted
an Accord; but after test-driving this car and feeling like I was being pressured by
the salesman to purchase a car that I didn't like, I followed her advice. Listening
to one's mother is always a good idea. Mom was right. I never felt pressured into
making an immediate decision regarding buying a new car. The gentlemen who helped me,
K.C. Han and Peter Klein, were (and are) exceptional! They made me feel comfortable
right from the start. They were knowledgeable, personable, helpful and patient with
me. I never felt pressured to make an immediate purchase. They encouraged me to try
different versions of the Camry, and to take my time when I went driving the cars.
Options were clearly explained and they made me feel special. The Camry pretty much
sold itself, but these two men made the experience of buying a new car a stress-free
experience. I bought a 2010 Camry from this dealership. I even was introduced to the owner of the dealership, Andy. It is because of KC and Peter that I am now driving a
car that is really choice! Always listen to your Mother.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: KC Han, John Moore

My Review of Andrew Toyota-Scion:
We had to make a second trip to Andrews this summer to buy a car as we had an accident that totaled the first one we bought (first accident in 41 years of driving). We had worked with Porter Bell for our first purchase of the summer and were impressed by his attentiveness and his exceptionally calm and pleasant demeanor. He worked very hard the during our first purchase to make the deal affordable for us as we are dealing with a layoff and a shrunken income. We were very happy with our purchase and thought that both Porter and the general manager, K.C. Han, had been very fair and interested in keeping our regular business.

The second deal came on the heels of the Cash for Clunkers sale. We wanted to work with Porter again. We were looking for a good used car that met our criteria and because so much had been sold off the lot during the sale, it was not easy. We found a car that would have been acceptable and, again, Porter did his best to make the car more appealing to us by assuring us that some cosmetic adjustments would easily be made. Meanwhile, John Moore, the sales manager was looking for a Yaris for us because that is what we had lost in the accident and what we really wanted. Again, Porter was attentive and called us with frequent updates on procuring the Yaris. Amazingly, they were able to pull one in from out of state for us at excellent financing!

We really can't say enough good about Andrews. We have used them for servicing all of our cars. The service department is great.
We feel that the entire dealership really cares about their customers and they do everything possible to make them happy and feel that their business is valued.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Beacham, KC Han

My Review of Andrew Toyota-Scion:
I purchased an 09 prius from andrew toyota. I dealt with the general manager (KC) and Charles in sales. I would highly suggest andrew toyota to any friends/family. It was a great, hassle free experience that other dealerships should learn to imitate.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: KC Han

My Review of Andrew Toyota-Scion:
We have been dealing w/Andrew Toyota since 1992, I believe, when we bought our 1992 Toyota pickup truck, our first vehicle. We found KC Hahn to be very professional and upfront when we leased our second vehicle, a 1998 Corolla. Since then, we have purchased a 1999 Sienna from another dealership but have it service at Andrew. Their service has been exemplery on all 3 of our vehicles and their customer service has been nothing short of professional, courteous, informative, and helpful. I am a mother of 3 kids and the shuttle service to and from home has been a lifesaver for me. Thanks!

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