Kasey Collins

Have had nothing but issues since buying our car from here. Lies, false promises and no return calls from any management including the GM at all! Check engine light came on within a month of buying it an here. Lies, false promises and no return calls from any management including the GM at all! Check engine light came on within a month of buying it and it has been in the shop there for several weeks. More

by c-melton Verified Customer Verified Customer

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It was great, service was wonderful and the gentleman who helped me was very helpful helped me was very helpful More

by radhapatel0410 Verified Customer Verified Customer

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The service department is a very frustrating experience. It's nearly impossible to get someone to answer or return a phone call. They only text and, in this last service, my person did not respond to te It's nearly impossible to get someone to answer or return a phone call. They only text and, in this last service, my person did not respond to texts promptly, if at all. I finally had to go to AI to find a phone number to the service department that someone would answer and after several minutes, got ahold of the manager and explained that I had gone an entire day with no update on my car despite numerous requests. She told me that the service adviser left early for the day. I would think someone would return text messages for her if she is gone early. After I finally got my car back and part of the service was an alignment, the car is still pulling to the right. I contacted the service person and let them know that I wanted a refund for the alignment and I would get it done right somewhere else. she said she would check on that. That was 2 days ago and I have not heard back. This service experience is so bad, that despite liking the car, I doubt I would ever buy another Genesis. More

by THOM1 Verified Customer Verified Customer

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Great service experience! The staff at Hyundai in Tulsa was friendly, efficient, and took great care of my car. I really appreciate their professionalism and quick turnaround. The staff at Hyundai in Tulsa was friendly, efficient, and took great care of my car. I really appreciate their professionalism and quick turnaround. More

by BAHAR Verified Customer Verified Customer

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Kasey is a fine CS rep. . However, your organization needs to find a way to help her . However, your organization needs to find a way to help her More

by MIKEDAHL89 Verified Customer Verified Customer

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Very through, informative , Kaseykept me informed throughout the process . Repair was perfect and the technician explained our repair . Job well done !! throughout the process . Repair was perfect and the technician explained our repair . Job well done !! More

by echart_9 Verified Customer Verified Customer

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Good coustomer service. I am very pleasure and happy for buy a car from this car dealer . I am very pleasure and happy for buy a car from this car dealer . More

by oomoenan Verified Customer Verified Customer

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Kasey was very personable and efficient in person but she did not keep me informed on the progress of my vehicle and was very slow with returning g calls and responding to texts. did not keep me informed on the progress of my vehicle and was very slow with returning g calls and responding to texts. More

by Margaret_dodd430 Verified Customer Verified Customer

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Great service and customer support. I really like the car inspection video I receive at the end. I really like the car inspection video I receive at the end. More

by lcherrington300 Verified Customer Verified Customer

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Great service Kasey is the best at taking care of her customers so glad she’s still there customers so glad she’s still there More

by dperry74464 Verified Customer Verified Customer

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