Kate Reed at Cumberland Valley Motors Dodge

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Wil Hudson, Kate Reed, Doug Smith

My Review of Cumberland Valley Motors Dodge:
These guys go out of their way to help and pay close attention to their customers! Top notch customer service and always on top of the services and recalls that I am due for!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kate Reed

My Review of Cumberland Valley Motors Dodge:
CVM Dodge Service continues to provide excellent service for all my needs.
Kait Reed is very knowledgeable with the Dodge product and follows through to get the job done. The whole crew is very polite and helpfull. No heartburn here!!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kate Reed

My Review of Cumberland Valley Motors Dodge:
One of the main reasons that I continue to service my cars at CVM is because of the people in your Service area. Since I am also friendly with some local Dillsburg Service Garages where I live, I do have alternatives to CVM. My family loves the Dodge Caravan and will probably always have one in our family and your Service Dept personnel, especially Kate Reed, is the reason that we will always maintain our vehicles at CVM as well. I trust Kate and the folks she works with in your Service Dept to identify my maintenance needs at the time my vehicles are in the shop. I don't worry about getting charged for things that are not required. I keep my vehicles for approximately 10 years so maintaining them is very important to me. Therefore, finding a friendly and trustworthy Service Dept Staff is very important to me. Kate and the rest of the Staff deserve to be recognized and I hope that CVM realizes that they are building a great reputation for the Dealership.

Tom Gaglione

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kate Reed, Doug Smith

My Review of Cumberland Valley Motors Dodge:
I have been going to CVM for years (5+). Even when my company no longer supplied its employees with Dodge vehicles, I made an effort to ensure that we could continue to go to this location (Chevy)for its high level of customer service (Kate, Wil, Doug) and timely service.
It is not often that you can call a dealership your favorite place to have service performed, but I highly recommend CVM. First class service department, first class service advisors and first class maintainence.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kate Reed

My Review of Cumberland Valley Motors Dodge:
My father and I have both enjoyed working with Kate, and I'm sorry that I'll be selling my 2002 Dodge Grand Caravan soon and have no reason to come in for service and a visit.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kate Reed

My Review of Cumberland Valley Motors Dodge:
I have been taking all 3 of my Dodges to CVM for service since 2004. Kate Reed and her team have always been very straightforward with the diagnosis of problems with my vehicles. She communicates readily with the progress toward a fix and my vehicles are always ready when promised. And washed! When I come to CVM, they make me feel like one of the family. Kate is a joy to work with.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Wil Hudson, Kate Reed

My Review of Cumberland Valley Motors Dodge:
We were on our way to Florida from our home in Madoc Ontario Canada when our truck broke down on Hwy 81. We made it into a truck stop and then browsed the yellow pages for a Dodge dealer. We found and called Cumberland Dodge and we were very glad we did. We had the truck towed over to the dealership and then they shuttled the rest of my family from the truck stop to the dealership. They gave us "priority" service in putting the truck right up on the hoist to discover the issue. They ordered the parts and told us it would be ready by noon the next day. They even shuttled us to and from a near by hotel. What great service. We were off on our vacation 24 hours later, they were true to their word. A HUGE thanks to Kate and Will for their great personal and professional service. Kate and Will kept the atmosphere light while still delivering a professional service. We were far from home and still had a long way to go for our family vacation and a break down was not in our plans. Everyone at the dealership made us feel like regular customers. When we pulled out of the parking lot, we did not even think of our vehicle causing us any further issues. We were confident in the service that was performed. A HUGE thanks from John, Lori Cody and Lila and Cody hopes that Will is enjoying the present he left for him. :)

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Wil Hudson, Kate Reed

My Review of Cumberland Valley Motors Dodge:
I have been going to CVM for service since 2002 when I bought my Dodge Caravan. I have never been disappointed in their service on my vehicle that now has over 115,000 miles. Troy, Will, and Kate have always been truthful with their estimates and always right on target with what is wrong. If I needed an appt. that same day, they could usually fit me in. Overall, they have done an outstanding job with my vehicle. I truly could not be happier with their service. American industry is not known for great service ~ but, CVM truly is.

Also, I couldn't be happier with my Dodge Caravan 2002. It has run really well, and the repairs have not been out of the ordinary. Again, they delivered performance at a value price.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Wil Hudson, Kate Reed

My Review of Cumberland Valley Motors Dodge:
I've been going to and recommending CVM Dodge for years. Their entire staff is always very friendly and courteous. Everyone from the receptionist to the garage staff to the owner greets you with a smile.

When buying our vehicles there we were never put under any pressure to do so. The sales team only answered questions we had and the entire decision was left up to us. That was a pleasant change from previous experiences we had with other places. The prices we were given have always been equal to, or better than competing dealers.

The ONLY reason they were given a "good" rating for quality of work by me instead of "great" was because of two very small issues I had. Once after a tire rotation they failed to notice one tire was quite low on pressure and another time an oil filter worked it's way loose after a change causing a small leak but these things happen and both of the problems were immediately fixed and they apologized over and over for the inconvenience. All of the other work I had performed there was done correctly.

Dodge in general needs to update the information on their website in order to fully educate buyers on what's actually available to their customers. The dealer literature book had VERY different information listed than the website did once i got there. That's why i listed the answer to the "optional" question below.

It would also help if they actually had tv commercials for ALL the vehicles in their lineup. To my knowledge they have NEVER had a single commercial for an Avenger since they came out in 2008. They might sell more of them if people knew they made them in the first place!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Wil Hudson, Kate Reed, Doug Smith

My Review of Cumberland Valley Motors Dodge:
I was given a Dodge Nitro as a company vehicle during employment with Molnlycke Health Care, and throughout the past three years I have developed a strong relationship with Will, Troy, Kate, and Doug. They are always professional, courteous, and more importantly have become like family to me. It is comforting to have this team behind me as I am on the road frequently in my medical sales career and depend upon their support to keep my vehicle running efficiently!

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